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系統識別號 U0026-3006201421260200
論文名稱(中文) 供應鏈彈性、資訊科技能力、環境不確定性與組織績效-以定期海運業為例
論文名稱(英文) Supply Chain Flexibility, Information Technology Capability, Environmental Uncertainty and Organizational Performance -An Empirical Study of the Liner Shipping Industry
校院名稱 成功大學
系所名稱(中) 交通管理科學系
系所名稱(英) Department of Transportation & Communication Management Science
學年度 102
學期 2
出版年 103
研究生(中文) 吳介勛
研究生(英文) Chieh-Hsiun Wu
學號 R56011054
學位類別 碩士
語文別 中文
論文頁數 93頁
口試委員 口試委員-林正章
口試委員-林東盈
指導教授-林珮珺
共同指導教授-孫雅彥
中文關鍵字 環境不確定性  供應鏈彈性  資訊科技能力  組織績效  定期海運業者  結構方程模式 
英文關鍵字 Supply Chain Flexibility  Information Technology Capability  Environmental Uncertainty  Organizational Performance  Liner Shipping Industry 
學科別分類
中文摘要 本研究主要目的在於探討台灣地區定期海運業者,其供應鏈彈性、資訊科技能力對於組織績效的影響,以及面對環境的不確定性,在供應鏈彈性對組織績效的表現影響上是否有調節的效果。經由收集133份有效問卷,並透過結構方程模式進行分析,研究結果發現「供應鏈彈性」及「資訊科技能力」對於「組織績效」具有顯著地正向影響,而在調節效果的部分,本研究採用階層迴歸模式,發現「環境不確定性」在供應鏈彈性對組織績效的表現影響上具有顯著地調節效果,顯示企業在不確性越高的環境下,擁有越高的供應鏈彈性其組織績效表現越好。
因此本研究建議,定期海運業者如要提升組織績效,除了透過建立完善的資訊系統、訓練適當的資訊人員及加強公司內部策略的一致性,來強化公司內部的資訊科技能力外,在供應鏈彈性的部分,應先對於所處的環境型態充分了解,將所要採取的供應鏈彈性決策與環境型態相符,在高不確定性的環境下,藉由與關係企業的緊密合作及溝通,以具備高供應鏈彈性來應對多變的外部環境,如此才能達到提升組織績效的目的。而本研究最終結果可提供定期海運業者,做為營運及策略上之參考。
英文摘要 The objective of this study is to evaluate the effects of supply chain flexibility, information technology capability, environmental uncertainty and organizational performance in the liner shipping industry. Data are collected from 133 employees who are working in the liner shipping industry in Taiwan. Based on structural equation modeling (SEM), both supply chain flexibility and information technology capability had a significantly and positively effect on organizational performance.
A hierarchical regression analysis were employed in this study. Results indicate that environmental uncertainty had positively moderating effect between supply chain flexibility and organizational performance. This implies that shipping companies match between supply chain flexibility and organizational performance lead to high organizational performance.
As a result, in order to achieve the target of organizational performance the companies should establish excellent information technology system and adopt high supply chain flexibility in the high uncertainty environment.
論文目次 第一章 緒論 1
1.1 研究背景與動機 1
1.2 研究目的 4
1.3 研究範圍與限制 5
1.4 研究流程 5
第二章 文獻回顧 7
2.1 定期海運業 7
2.2 海運供應鏈 15
2.3 環境不確定性 17
2.4 供應鏈彈性 22
2.5 資訊科技能力 26
2.6 組織績效 30
2.7 小結 33
第三章 研究方法 34
3.1 研究架構與假設 34
3.2 研究設計 36
3.3 資料分析方法 38
3.3.1 敘述性統計 38
3.3.2 信度與效度分析 38
3.3.3 變異數分析 39
3.3.4 結構方程模式 39
3.3.5 調節效果 41
3.4 小結 41
第四章 實證分析 42
4.1 前測及問卷回收概況 42
4.2 基本資料及各構面敘述性統計分析 43
4.2.1 基本資料敘述性統計分析 43
4.2.2 各構面敘述性統計分析 45
4.3 變異數分析 49
4.4 信度分析 52
4.5 效度分析 56
4.5.1 收斂效度 56
4.5.2 區別效度 57
4.6 結構方程模式 58
4.6.1 結構方程模式建立 58
4.6.2 結構方程模式之適配度指標 59
4.6.3 營業額及員工數之SEM比較 62
4.7 調節效果 63
第五章 結論與建議 67
5.1 結論 67
5.2 建議 72
5.3 後續研究之建議 74
參考文獻 76
附錄 88


表2-1 前20大貨櫃船公司2011-2013年排名及運能情形 9
表2-2 長榮海運公司101年之關係企業及營業、生產項目 10
表2-3 陽明海運公司101年之關係企業及營業、生產項目 12
表2-4 萬海海運公司101年之關係企業及營業、生產項目 13
表2-5 環境不確定性之定義彙整表 18
表2-6 環境不確定性影響方式彙整表 20
表2-7 環境不確定性之衡量問項 21
表2-8 各彈性構面之相關研究 24
表2-9 供應鏈彈性構面與衡量問項 25
表2-10 各資訊科技構面之相關研究 28
表2-11 資訊科技能力構面與衡量問項 29
表2-12 組織績效評估類型及績效指標 32
表2-13 組織績效構面與衡量問項 32
表3-1 各構面關係假設之彙整表 35
表3-2 SEM各適配度指標判斷準則 40
表4-1 前測問卷信度分析表 42
表4-2 問卷回收概況 42
表4-3 填答者基本資料統計分析 43
表4-4 各構面敘述性統計分表 46
表4-5 受測者對各構面之問項同意性認知 47
表4-6 基本資料與各構面之ANOVA分析 50
表4-7 公司營業額與各構面ANOVA分析 50
表4-8 公司員工人數與各構面ANOVA分析 51
表4-9 職位別與各構面ANOVA分析 51
表4-10 職位別之問項ANOVA分析 51
表4-11 各構面之信度分析表 53
表4-12 環境不確定性信度分析表 53
表4-13 各構面問項信度分析表 54
表4-14 各構面問項信度分析表 55
表4-15 收斂效度分析結果表 57
表4-16 區別效度分析結果表 57
表4-17 結構方程模式之各變數名稱定義 58
表4-18 結構方程模式之適配度指標 59
表4-19 結構方程模式之路徑影響效果表 61
表4-20 結構方程模式之係數估計結果 61
表4-21 不同群組SEM比較分析表 62
表4-22 高低環境不確定群組SEM比較分析表 63
表4-23 調節效果之驗證表 64
表4-24 調節模式之模式摘要表 65
表4-25 研究假設驗證結果表 65

圖目錄
圖1-1 陽明海運營業收入表 1
圖1-2 2002-2012年貨櫃之供給與需求成長率 2
圖1-3 研究架構圖 6
圖2-1 台灣地區海運供應鏈流程圖 15
圖2-2 供應鏈彈性組成之關係圖 23
圖3-1 研究架構圖 34
圖3-2 問卷設計流程圖 37
圖3-3 調節模式示意圖 41
圖4-1 結構方程模式初始模式關係路徑圖 58
圖4-2 結構方程模式最終模式之分析結果 60
圖4-3 調節效果分析圖 65
圖4-4 研究架構之最終假設結果 66


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72. Yang, Y. C. (2011). Risk management of Taiwan’s maritime supply chain security. Safety Science, 49(3), 382-393.
73. Yeung, K., Lee, P. K., Yeung, A. C., & Cheng, T. C. E. (2013). Supplier partnership and cost performance: The moderating roles of specific investments and environmental uncertainty.International Journal of Production Economics, 144(2), 546-559.
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三、 網站資料
1. 長榮海運公司網頁網址:http://www.evergreen-marine.com/tw/
2. 陽明海運公司網頁網址:http://www.yml.com.tw/
3. 萬海海運公司網頁網址:http://www.web.wanhai.com/
4. BSR-Alphaliner網址:http://www.alphaliner.com/
5. 公開資訊觀測站 網址:http://mops.twse.com.tw/mops/web/index
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