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系統識別號 U0026-2906201200551400
論文名稱(中文) 組織領導風格改變對知識學習、工作態度之探討-以H交通運輸公司為例
論文名稱(英文) A Study of the Effects of Leadership Style and Change on Knowledge Learning and Working Attitude-The Case of H Transportation Company
校院名稱 成功大學
系所名稱(中) 企業管理學系專班
系所名稱(英) Department of Business Administration (on the job class)
學年度 100
學期 2
出版年 101
研究生(中文) 楊淑惠
研究生(英文) Shu-Hui Yang
學號 r47991239
學位類別 碩士
語文別 中文
論文頁數 117頁
口試委員 指導教授-方世杰
召集委員-蘇桓彥
口試委員-高惠松
中文關鍵字 領導風格  組織變革  知識學習  知識分享  工作態度 
英文關鍵字 leadership style  organization change  knowledge learning  knowledge sharing  working attitude 
學科別分類
中文摘要 當組織遇到外在的壓迫後,總試著改變自己本身的條件,無論是調整組織架構、或是改變制度等,來因應總總的外在環境。在組織變革的議題上,過去的研究提出許多的相關的論點,然在本國企業下,對外籍人員加入組織,並成為一管理者時的研究,較顯不足。特別是,個案公司並非全球性公司或外商公司,在管理上理應以本國籍人員為主。故此,本研究目的將籍由企業實務經驗,以探討企業在領導風格的差異下,其組織同仁之因應為何。
本研究以個案公司三個時期進行探討領導風格的改變,對知識學習(分享)及工作態度的影響,透過個案深度訪談方式,對個案談訪之參與者所述進行了解,同時,以研究者本身對於個案背景環境的熟稔度,以探討及歸納以下研究結果:
1.語言之觀點:外籍管理者的加入,除了分享技術經驗外,也因日常工作中的外語環境,促使成員語言能力的提升。
2.知識學習(分享)之觀點:有感的誘因機制,可以提高知識分享的意願。
3.外籍管理者需求之觀點:組織仍由本國管理者掌握,以顧問方式延攬外籍技術人員,對本國企業而言相對較合適。
英文摘要 When the organizations are encountered by external compression, they always try to change their own conditions, including organizational structure adjustment, or change the rules to fit in the external environment. In terms of the topic of organization change, there were many relevant points to have studied in the past. As for local companies, the research on foreign employees joining the organization and then becoming a manager remains scant. Particularly, the study company is not a global company or foreign, it should be managed by local staff mainly. Based on the view, the purpose of this research is to discuss what kind of reaction will be owned by staff under the deviation of leadership style through the actual experience.
This study focused on three stages of study company which comprehend the effect on knowledge learning (or sharing) and working attitude under the change of leadership style by interviewing the case participator. In the meantime, the researchers who are familiar with the background of study company try to generalize the result as below.
1. The view point of language: After foreign managers joined the organization, they shared the technical experience with local staff. The local employees could improve their English ability in the working environment.
2. The view point of knowledge learning (or sharing): Good incentive mechanism will enhance the intension of knowledge sharing.
3. The view point of the requirement of foreign manager: The local managers master the organization and hire the foreign professional technical staff to be consultants. It is suitable for local enterprises.
論文目次 第一章、緒論 1
第一節 研究背景與動機 1
第二節 研究目的 3
第三節 研究對象與範圍 4
第四節 研究流程 5
第二章、文獻探討 6
第一節 組織變革 6
第二節 領導風格 20
第三節 知識分享(學習) 27
第四節 團隊合作 32
第五節 員工心理 37
第三章、研究方法 41
第一節 質性研究方法 41
第二節 研究範圍 46
第三節 訪談對象 47
第四節 研究設計 49
第五節 研究架構 51
第四章、研究結果分析與討論 52
第一節 個案公司簡介 52
第二節 個案公司組織變革-營運前準備期 61
第三節 個案公司組織變革-維運期前三年 72
第四節 個案公司組織變革-維運三年後 83
第五節 小結 94
第五章、結論與建議 97
第一節 研究結論 97
第二節 管理之意涵 99
第三節 未來研究之建議 103

參考文獻 105
附錄 訪談問題大綱 116
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三、網站資料
1.中華民國交通部網站:www.motc.gov.tw
2.中華民國運輸學會:www.cit.org.tw
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