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系統識別號 U0026-2801201321363100
論文名稱(中文) The Effect of Role Stress on Job Performance among Vietnamese IT Professionals: Mediating Roles of Intrinsic Motivation and Creativity and Moderating Role of Psychological Safety
論文名稱(英文) The Effect of Role Stress on Job Performance among Vietnamese IT Professionals: Mediating Roles of Intrinsic Motivation and Creativity and Moderating Role of Psychological Safety
校院名稱 成功大學
系所名稱(中) 國際經營管理研究所碩士班
系所名稱(英) Institute of International Management (IIMBA--Master)
學年度 101
學期 1
出版年 102
研究生(中文) 陳氏金蓉
研究生(英文) Tran Thi Kim Dung
學號 RA6007269
學位類別 碩士
語文別 英文
論文頁數 77頁
口試委員 指導教授-林豪傑
口試委員-鄭至甫
召集委員-黃國平
中文關鍵字 none 
英文關鍵字 Role stress  Role conflict  Role ambiguity  Intrinsic motivation  Creativity  Job performance  Psychological safety  Leader member exchange 
學科別分類
中文摘要 none
英文摘要 This study employs the self-determination and the role theories to examine the mediating roles of intrinsic motivation and creativity in the relationships between role conflict and role ambiguity and job performance among IT professionals in Viet Nam. The moderating role of psychological safety is explored as well. Research findings based on a sample collected from 407 respondents in 20 IT companies indicate that intrinsic motivation and creativity indeed play mediating roles in between role conflict and ambiguity and job performance. Although psychological safety indeed exerts a positive effect on intrinsic motivation and employee creativity respectively, its moderating roles on various proposed relationships are not supported. This research contributes to the line of organizational psychology studies by an exploration of the mechanisms between employees’ role stress and their task outcomes. Research implications and limitations are discussed.

論文目次 TABLE OF CONTENTS
ACKNOWLEDGEMENTS I
ABSTRACT II
TABLE OF CONTENTS III
LIST OF TABLES VII
LIST OF FIGURES VIII
CHAPTER ONE INTRODUCTION 1
1.1 Research Background and Motivation. 1
1.2 Research Scope. 5
1.3 Research Objectives. 6
1.4 Research Gaps. 6
1.5 Research Structure. 7
CHAPTER TWO LITERATURE REVIEW 9
2.1 Related Theory. 9
2.1.1 Self – Determination Theory. 9
2.1.2 Role Theory. 9
2.2 Definition of Relevant Research Construct. 10
2.2.1 Role Stress. 10
2.2.2 Creativity. 12
2.2.3 Job Performance. 14
2.2.4 Intrinsic Motivation. 15
2.2.5 Psychological Safety. 16
2.3 Development of Research Hypotheses. 17
2.3.1 The Relationships between Role Stress and Intrinsic Motivation. 17
2.3.2 The Relationships between Role Stress and Creativity. 18
2.3.3 Psychological Safety as the Moderator. 19
2.3.4 The Relationship between Intrinsic Motivation and Job Performance. 21
2.3.5 The Relationship between Creativity and Job Performance. 22
2.3.6 The Relationship between Intrinsic Motivation and Creativity. 23
CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY 24
3.1 Conceptual Framework. 24
3.2 Hypotheses to be tested. 24
3.3 Construct Measurements. 25
3.3.1 Role Stress. 25
3.3.2 Intrinsic Motivation. 26
3.3.3 Employee Creativity. 26
3.3.4 Job Performance. 27
3.3.5 Psychological Safety. 27
3.5.6 Control Variables. 28
3.4 Sampling Plan. 28
3.5 Data Analysis. 29
3.5.1 Descriptive Statistics Analysis. 29
3.5.2 Pearson Correlation. 29
3.5.3 Reliability Test. 29
3.5.4 Confirmatory Factor Analysis. 30
3.5.5 Hierarchical Regression Analysis. 30
CHAPTER FOUR RESEARCH RESULTS 31
4.1 Characteristic of Respondents and Descriptive Analysis. 31
4.1.1 Data Collection. 31
4.1.2 Characteristics of Respondents. 32
4.1.2 Descriptive Analysis. 34
4. 3 Reliability Test. 36
4.4 Confirmatory Factor Analysis. 37
4.5 Hierarchical Regression Analysis. 43
4.3.1 Hierarchical Regression analysis testing the relationship of Role Ambiguity, Intrinsic Motivation and Creativity with the moderating effect of Psychological Safety. 44
4.3.2 Hierarchical Regression Analysis Testing the Relationship of Role Conflict, Intrinsic Motivation and Creativity with the Moderating Effect of Psychological Safety. 47
4.3.3 The Mediating Effect of Intrinsic Motivation. 49
4.3.4 Hierarchical Regression Analysis Testing the Relationship of Intrinsic Motivation, Creativity and Job Performance. 51
CHAPTER FIVE CONCLUSION AND SUGGESTIONS 53
5.1 Discussion. 53
5.2 Conclusions. 54
5.3 Research Contributions. 57
5.4 Limitation and Recommendation for Further Research. 59
REFERENCES 61
APPENDICES 67
Appendix 1: Cover Letter (English) 68
Appendix 2: Questionnaire (English) 69
Appendix 3: Cover Letter (Vietnamese) 73
Appendix 4: Questionnaire (Vietnamese) 74
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