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系統識別號 U0026-2707201211260600
論文名稱(中文) 在職訓練課程之成效與影響因素探討-以「六標準差」訓練課程為例
論文名稱(英文) The Job Training Effectiveness and Possible Training Impacting Factors -An Example of Six Sigma Course
校院名稱 成功大學
系所名稱(中) 企業管理學系專班
系所名稱(英) Department of Business Administration (on the job class)
學年度 100
學期 2
出版年 101
研究生(中文) 謝琬婷
研究生(英文) Wan-Ting Hsieh
學號 R47991205
學位類別 碩士
語文別 中文
論文頁數 67頁
口試委員 指導教授-葉桂珍
口試委員-張太平
口試委員-汪美香
口試委員-張榮庭
中文關鍵字 訓練成效  自我效能  組織支持 
英文關鍵字 Training effectiveness  Self-efficacy  Organizational support 
學科別分類
中文摘要 因應全球快速變化的經營環境,企業若欲不斷地提昇經營效率,強化國際競爭力,員工的能力將會是企業在這詭譎多變的經營環境得以生存的重要因素。一般企業在設計規劃執行訓練時,較少會考量員工是否有積極參與此訓練課程的動機,或是員工的自我效能及知覺組織支持對訓練成效之影響。本研究以個案公司的六標準差課程為研究對象,透過員工的學習動機、組織支持及自我效能等影響因素,並藉由Kirkpatrick層次評估模型探討員工的訓練成效,以找出影響訓練結果的關鍵因子。
研究結果發現訓練後對訓練內容的瞭解程度會優於訓練前,並經過迴歸分析發現學習動機透過訓練成效影響考試成績。因此,訓練成效在學習動機與考試成績間扮演了中介的角色;而員工的自我效能與知覺組織支持具有部份調節的效果。
英文摘要 In face of a rapid change in global managing environment, the employee will determine an enterprise’s managing efficiency and international competitiveness for survival. In the training for executing business plans, an enterprise usually does not seek active employee participation nor consider the impact of the employee consciousness and organizational support on the training result. This study investigated the employee training effectiveness based on six-sigma training courses along with the employee learning motivation, self-efficacy, and organizational support to find key factors impacting the training result by using the Kirkpatrick's learning-evaluation model.
This investigation unveils that employees become more familiar with business plans after the training; a regressive analysis also reveals that an employee’s motivation during the training affects the employee’s test result. Therefore, the training effectiveness plays an important role between self-motivation and test result; the self-efficacy as well as the organizational support also impacts the training effectiveness.
論文目次 摘要 I
ABSTRACT II
誌謝 III
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 2
第三節 研究範圍及限制 2
第四節 研究流程 3
第二章 文獻探討 4
第一節 教育訓練 4
第二節 個案公司教育訓練說明 7
第三節 以KIRKPATRICK四階層探討訓練成效的衡量 10
第四節 訓練成效相關研究 16
第三章 研究方法 25
第一節 研究架構與假設 25
第二節 問卷設計 26
第三節 資料分析方法 33
第四章 資料分析結果 35
第一節 樣本特性描述 35
第二節 因素及信度分析 37
第三節 訓練成效分析 41
一、 訓練成效主成份分析 41
二、 訓練前後差異分析 42
第四節 影響訓練成效的因子分析 44
一、 Pearson相關分析 44
二、 迴歸分析 46
第五章 研究結果與分析 51
第一節 研究結論 51
第二節 研究建議 52
參考文獻 54
附錄一 正式問卷 60
附錄二 六標準差試題 64
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