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系統識別號 U0026-2607201223580400
論文名稱(中文) 賦權、品質承諾與員工工作績效的關聯性探討
論文名稱(英文) An Examination of the Relationships between Empowerment, Quality Commitment, and Employees’ Job Performance
校院名稱 成功大學
系所名稱(中) 國際經營管理研究所碩士在職專班
系所名稱(英) Institute of International Management (IIMBA--Master)(on the job class)
學年度 100
學期 2
出版年 101
研究生(中文) 辜俊堯
研究生(英文) Chun-Yao Ku
學號 RA7994079
學位類別 碩士
語文別 英文
論文頁數 60頁
口試委員 召集委員-張紹基
指導教授-林豪傑
口試委員-莊智薰
中文關鍵字 高階主管承諾  賦權  品質承諾  工作表現 
英文關鍵字 Top management quality commitment  Employees’ quality commitment  Psychological empowerment  Decentralization of decision making  Job performance 
學科別分類
中文摘要 近年來全面品質管理(TQM)已經成為幫助企業提升競爭力的主要因素之一,然而員工的承諾在之中扮演著重要角色。因此本研究主要在探討員工對高階主管承諾的認知程度及賦權(如心理賦權及決策分權)這兩項因素對於員工承諾的影響。
本研究共回收309份有效問卷,根據數據分析結果可得以下幾點:
1. 員工對「高階主管品質承諾」的認知程度越高、及員工被「賦權」(如心理賦權及決策參與)程度越高,可以提升員工對品質承諾程及工作表現。
2. 員工的「品質承諾」對於員工對「高階主管品承諾」的認知程度及「賦權」與「工作表現」之間的關係有著顯著的中介影響。
另外本研究結果證實藉由高階主管承諾及授權的影響,員工的品質承諾對於員工的工作表現有著顯著的影響,此結果對於全面品質管理領域的學術研究有著相當的程度的貢獻。
英文摘要 Total Quality Management (TQM) has been considered an important source of firm competitiveness, in which employee’s commitment plays a key role. This study explores how employee’s perceptions of top management commitment and empowerment affect their quality commitment and then job performance.

Research results based on a sample of 309 working professionals show that employees’ perceived top management quality commitment, as well as psychological and structural (i.e. decentralization of decision-making) empowerment, can promote their quality commitment and then job performance. Moreover, employees’ quality commitment plays a critical mediating role. This study contributes to the TQM research by identifying the significance of employee’s quality commitment for their performance outcome within the contexts of perceived top management commitment and empowerment. Research implications and future directions are discussed.
論文目次 TABLE OF CONTENTS
ABSTRACT I
摘要 II
致謝 III
TABLE OF CONTENTS IV
LIST OF TABLES VII
LIST OF FIGURES VIII
CHAPTER ONE INTRODUCTION 1
1.1 Research Background. 1
1.1.1 The Importance of Quality Management. 1
1.1.2 Total Quality Management. 2
1.2 Motivation and Objective. 3
CHAPTER TWO LITERATURE REVIEW 7
2.1 Definition of Construct. 7
2.1.1 TQM. 7
2.1.2 Critical Factors of TQM. 7
2.1.3 Top Management Quality Commitment. 8
2.1.4 Empowerment. 9
2.1.5 Psychological Empowerment. 10
2.1.6 Decentralization of Decision Making. 10
2.1.7 Employees’ Quality Commitment. 11
2.1.8 Job Performance. 12
2.2 Developments of Research Hypotheses. 13
2.2.1 Top Management Quality Commitment and Employees’ Quality Commitment. 13
2.2.2 Top Management Quality Commitment and Employees’ Job Performance. 14
2.2.3 Psychological Empowerment and Employees’ Quality Commitment. 15
2.2.4 Psychological Empowerment and Employees’ Job Performance. 15
2.2.5 Decentralization of Decision Making, Employees’ Quality Commitment and Employees’ Job Performance. 16
2.2.6 Employees’ Quality Commitment and Employees’ Job Performance. 17
2.2.7 The Mediating Role of Employees’ Quality Commitment. 18
CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY. 20
3.1 Conceptual Framework. 20
3.2 Sample. 21
3.3 Construct Measurement. 22
3.3.1 Psychological Empowerment. 22
3.3.2 Decentralization of Decision Making. 23
3.3.3 Employees’ Perception of Top Management Quality Commitment. 24
3.3.4 Employees’ Quality Commitment. 25
3.3.5 Employees’ Job Performance. 26
3.3.6 Demographic Variables. 26
3.3.7 Control Variables. 27
3.4 Data Analysis. 28
3.4.1 Descriptive Statistics Analysis. 29
3.4.2 Reliability Test. 29
3.4.3 Confirmatory Factor Analysis. 30
3.4.4 Hierarchical Regression. 30
CHAPTER FOUR RESEARCH RESULTS 31
4.1 Characteristics of Respondents. 31
4.2 Reliability Test. 32
4.3 Pearson Correlation Analysis. 33
4.4 Confirmatory Factor analysis. 36
4.5 Hierarchical Regression. 38
CHAPTER FIVE CONCLUSION AND SUGGESTIONS 45
5.1 Conclusion. 45
5.1.1 The Relationship among Employees’ Perception of Top Management Quality Commitment, Psychological Empowerment, Decentralization of Decision Making, and Employees’ Quality Commitment. 46
5.1.2 The Relationship among Employees’ Perception of Top Management Quality Commitment, Psychological Empowerment, Decentralization of Decision Making Employees’ Quality Commitment and Employees’ Job Performance. 47
5.1.3 The Mediating Role of Employees’ Quality Commitment. 49
5.2 Implication for Management. 49
5.3 Limitation of The Study and Future Study suggestion. 50
REFERENCES 52
APPENDIX 58
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