進階搜尋


下載電子全文  
系統識別號 U0026-2512201313374900
論文名稱(中文) 探討品質資訊系統的使用程度與工作績效間的關係—以某TFT-LCD公司為例
論文名稱(英文) The Relationship between Quality Information System Usage and Job Performance –A Case Study on a TFT - LCD Company
校院名稱 成功大學
系所名稱(中) 工業與資訊管理學系碩士在職專班
系所名稱(英) Department of Industrial and Information Management (on the job class)
學年度 102
學期 1
出版年 102
研究生(中文) 李宜軒
研究生(英文) Michael.IH.Lee
電子信箱 michael.ih.lee@gmail.com
學號 R37001040
學位類別 碩士
語文別 中文
論文頁數 56頁
口試委員 指導教授-王泰裕
口試委員-陳梁軒
口試委員-謝中奇
中文關鍵字 資訊系統導入  系統使用程度  個人績效 
英文關鍵字 Information system adoption  system usage extent  individual performance 
學科別分類
中文摘要 在競爭激烈的產業環境中,許多企業在資訊科技基礎建設上持續投入可觀的資源,期望提升其整體營運績效與組織成員之工作績效進而達成商業利益的提升。然而研究顯示,在企業的資訊科技投資和其績效之間未發現直接關聯。導入後的資訊系統未被系統使用者充分地使用是企業組織無法獲得預期效益的重要原因。換言之,提升系統使用程度是企業在導入資訊系統後所面臨的關鍵議題。過去研究多以系統中心觀點為基礎,然現今資訊系統之功能繁多,在探討系統使用程度時應依據功能中心觀點,以期能符合功能發展日益複雜的資訊系統。
本研究旨在探討系統使用程度之先行因素及其對個人工作績效之影響。本研究以TFT-LCD產業中的C公司為背景,以使用IQIS(Integrated Quality Information System)系統之品保總處工程人員為調查對象。本研究的結果證實資訊系統的使用能夠提高工作績效,高階管理者應該致力於資訊系統的開發以及誘導使用者積極使用。
英文摘要 Competition and the environment of economics and industries has became more and more severe, corporations continuously invest in information systems in a hope to enhance advantages and business performance. However, it is common that these IS/IT fall short of fulfilling their responsibility. Previous researches suggested that one of the underlying reason is the low extent use of the system. Therefore, increasing users’ extent of system usage becomes essential for firms to realize the benefits from the investment in IS/IT infrastructure that have been promised. This research intends to examine the effect of the extent of system usage on individual job performance. Unlike the extant studies, this research adopt a feature-centered approach to examines the construct of system usage extent and proposes that use history and organizational support have impacts on the individual system usage extent. The result of this research shows that the usage of information system has positive relation to job performance, and thus company needs to build up efficient systems and incent employee to use it.
論文目次 目錄
中文摘要 i
Abstract ii
誌謝 iii
目錄 iv
表目錄 vi
圖目錄 vii
第一章 緒論 1
第一節 研究動機與目的 1
第二節 研究問題與限制 2
第三節 研究流程 3
第四節 研究架構 4
第二章 文獻探討 5
第一節 資訊系統 5
第二節 資訊系統使用程度的衡量 15
第三節 績效評估 17
第四節 小結 20
第三章 研究方法 22
第一節 研究流程及模型 22
第二節 系統使用程度衡量方式 22
第三節 個人績效衡量方式 27
第四節 資料收集及分析方式 28
第四章 資料探討與結果分析 29
第一節 信度分析 29
第二節 一致性檢定 31
第三節 敘述統計 32
第四節 複迴歸分析 34
第五節 分析結果與小結 37
第五章 結論與建議 39
第一節 研究結論 39
第二節 後續研究建議 41
參考文獻 43
附錄A 品保總處A單位資訊系統使用程度問卷 51
附錄B 品保總處B單位資訊系統使用程度問卷 54
參考文獻 中文
謝清佳、吳宗藩(2000)。資訊管理-理論與實務。台北:智勝文化。
吳仁和、林信惠(2002)。系統分析與設計-理論與實務應用。台北:智勝文化。
林珮琪(1997),高科技產業研究發展績效衡量之研究,國立台灣大學會計研究所碩士論文。
常紫薇(2002),企業組織運作之內在績效指標建立之研究–以一般系統理論為研究觀點,中原大學企業管理學系碩士論文。
李長貴 (1998),組織行為。台北:華泰文化。
廖健宏 (2004),品質手冊,台南:奇美電子。
陳順宇 (2005),多變量分析,台北:華泰文化。

英文
Adams, D. A., Nelson, R. R. & Todd, P. A., "Perceived Usefulness, Ease of Use, and
Usage of Information Technology: A Replication," MIS Quarterly, 16(2), pp.
227-247, 1992.
Agarwal, R. and Karahanna, E., "Time Flies When You're Having Fun: Cognitive
Absorption And Beliefs About Information Technology Usage," MIS Quarterly,
24(4), pp. 665-694, 2000.
Agarwal, R., & Prasad, J., "The Role Of Innovation Characteristics And
Perceived Voluntariness In The Acceptance Of Information Technologies,"
Decision Sciences, 28(3), pp. 557-582, 1997b.
Agarwal, R., & Prasad, J., "Targeting COBOL Programmers For C Training: The
Role Of Job Insecurity And Organizational Tenure," Journal of Systems and
Software, 37(1), pp. 5-17, 1997c.
Agarwal, R., Sambamurthy, V., & Stair, R. M., "Research Report: The Evolving
Relationship Between General and Specific Computer Self-Efficacy--An
Empirical Assessment," Information Systems Research, 11(4), pp. 418-430,
2000b.
Aladwani, A. M., "An Integrated Performance Model of Information Systems
Projects," Journal of Management Information Systems, 19(1), pp. 185-210,
2002.
Alavi, M., & Henderson, J. C., "An Evolutionary Strategy for Implementing a
Decision Support System," Management Science, 27(11), pp. 1309-1323, 1981.
Anderberg, M. R., Cluster Analysis for Applications, Academic Press, Inc.,
New York, 1973.
Bagozzi, R. P., "A Field Investigation of Causal Relations among Cognitions,
Affect, Intentions, and Behavior," Journal of Marketing Research, 19(4), pp.
562-583, 1982.
Benbasat, I., Dexter, A. S. & Masulis, P. S., "An Experimental Study of the
Human/Computer Interface," Communications of the ACM, 24(11), pp.
752-762,
Barki, H. & Huff, S., "Changes, Attitude toward Change, and Decision Support
System Success," Information & Management, 9, pp. 261-268, 1985.
Bhattacherjee, A., "Managerial Influences On Intraorganizational Information
Technology Use: A Principal-Agent Model," Decision Sciences, 29(1), pp.
139-162, 1998.
Bhattacherjee, A. & Hikmet, N., "Reconceptualizing Organizational Support and
Its Effects on Information Technology Usage: Evidence from the Healthcare
Sector," Journal of Computer Information Systems, pp. 69-76, Summer 2008.
Bollen, K., & Lennox, R., "Conventional Wisdom on Measurement: A
Structural Equation Perspective," Psychological Bulletin, 110(2), pp. 305-314,
1991.
Burton-Jones, A., & Straub, D. W., "Reconceptualizing System Usage: An
Approach and Empirical Test," Information Systems Research, 17(3), pp.
228-246, 2006.
Chin, W. W., "Issues And Opinion On Structural Equation Modeling," MIS
Quarterly, 22(1), pp. 7-16, 1998.
Churchill, G. A., "A Paradigm for Developing Better Measures of Marketing
Constructs," Journal of Marketing Research, 16(1), pp. 64-73, 1979.
Davis, F. D., "Perceived Usefulness, Perceived Ease of Use, and User
Acceptance of Information Technology," MIS Quarterly, 13(3), pp. 319-340,
1989.
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R., "User Acceptance Of Computer
Technology: A Comparison Of Two," Management Science, 35(8), pp.
982-1003, 1989.
DeLone, W. H., & McLean, E. R., "Information Systems Success: The Quest for
the Dependent Variable," Information Systems Research, 3(1), pp. 60-95, 1992. DeLone, W. H., & McLean, E. R., "The DeLone and McLean Model of Information
Systems Success: A Ten-Year Update," Journal of Management Information
Systems, 19(4), pp. 9-30, 2003.
Doll, W. J. & Torkzadeh, G.., "The Measurement of End-User Computing
Satisfaction: Theoretical and Methodological Issues," MIS Quarterly, 15(1),
pp. 5-10, 1991.
Goodhue, D., "User Evaluations of MIS Success: What Are We Really Measuring?"
In System Sciences, 1992. Proceedings of the Twenty-Fifth Hawaii
International Conference, 4, pp. 303-314, 1992.
Goodhue, D. L. & Thompson, R. L., " Task-Technology Fit and Individual
Performance," MIS Quarterly, 19(2), pp. 213-236, 1995. Gelderman, M., "The
relation Between User Satisfaction, Usage Of Information Systems And
Performance," Information Management, 34(1), pp. 11-18, 1998.
Guimaraes, T., Yoon, Y., & Clevenson, A., "Factors Important to Expert
Systems Success: A field test," Information & Management, 30, pp. 119-130,
1996.
Hendricks, K. B., Singhal, V. R., & Stratman, J. K., "The Impact Of Enterprise
Systems On Corporate Performance: A Study Of ERP, SCM, and CRM
System Implementations," Journal of Operations Management, 25(1), pp.
65-82, 2007.
Igbaria, M., & Tan, M., "The Consequences Of Information Technology Acceptance
On Subsequent Individual Performance," Information & Management, 32(3),
pp. 113-121, 1997.
Jackson, C. M., Chow, S. & Leitch, R. A., "Toward An Understanding Of The
Behavioral Intention To Use An Information System," Decision Sciences,
28(2), pp. 357-389, 1997.
Jarvis, C. B., MacKenzie, S. B., & Podsakoff, P. M. , "A Critical Review of
Construct Indicators and Measurement Model Misspecification in Marketing
and Consumer Research," Journal of Consumer Research, 30, pp. 199-218,
2003.
Jasperson, J., Carter, P. E. & Zmud, R. W., "A Comprehensive Conceptualization
Of Post-Adoptive Behaviors Associated With Information Technology
Enabled Work Systems," MIS Quarterly, 29(3), pp. 525-557, 2005.
Leonard-Barton, D., & Deschamps, I., "Managerial Influence in the
Implementation of New Technology," Management Science, 34(10), pp.
1252-1265, 1988.
Liao, C., Palvia, P. & Lin, H.N, "The Roles Of Habit And Web Site Quality In
E-Commerce," International Journal of Information Management, 26, pp.
469–483, 2006.
Limayem, M., GabrieleHirt, S., & MKCheung, C., "How Habit Limits the
Predictive Power of Intention: The Case of Information Systems
Continuance," MIS Quarterly, 31(4), pp. 705-737, 2007.
Limayem, M., & Hirt, S. G., "Force of Habit and Information Systems Usage:
Theory and Initial Validation," Journal of the Association for Information
Systems, 4, pp. 65-95, 2003.
Limayem, M., Khalifa, M., & Chin, W. W., "CASE Tools Usage and Impact on
System Development Performance," Journal of Organizational Computing &
Electronic Commerce, 14(3), pp. 153-174, 2004a.
Lucas Jr, H. C., & Spitler, V. K., "Technology Use And Performance: A Field
Study Of Broker Workstations," Decision Sciences, 30(2), pp. 291-311, 1999.
Marcolin, B. L., Compeau, D. R., Munro, M. C. & Huff, S. L., "Assessing User
Competence: Conceptualization and Measurement," Information Systems
Research, 11(1), pp. 37-60, 2000.
Marcolin, B. L., Compeau, D. R., Munro, M. C. & Huff, S. L., "Assessing User
Competence: Conceptualization and Measurement," Information Systems
Research, 11(1), pp. 37-60, 2000.
Moore, G. C., Benbasat, I. "Development of an Instrument to
Measure the Perceptions of Adopting an Information Technology Innovation.
" Information Systems Research, 2(3),192-222, 1991.
Neirotti, P., & Paolucci, E., "Assessing The Strategic Value Of Information
Technology: An Analysis On The Insurance Sector," Information &
Management, 44(6), pp. 568-582, 2007.
Papaconstantinou, G. and Polt, W, Policy Evaluation in Innovation and
Technology: An Overview, in Policy Evaluation in Innovation and
Technology:Towards Best Practices, OECD, 1997.
Rai, A., & Bajwa, S. D., "An Empirical Investigation Into Factors Relating To
The Adoption Of Executive Information Systems: An Analysis Of EIS For
Collaboration And Decision Support," Decision Sciences, 28(4), pp. 939-974,
1997.
Rai, A., & Patnayakuni, R., "A Structural Model for CASE Adoption Behavior,"
Journal of Management Information Systems, 13(2), pp. 205-234, 1996.
Management, 26(3), pp. 8-13, 1988. Satzinger, J. W., Jackson, R. B., & Burd,
S. D., Systems Analysis and Design in a Changing World, Second Edition.,
Course Technology, 2002.
Schewe, C. D., "The Management Information System User: An Exploratory
Behavioral Analysis," The Academy of Management Journal, 19(4), pp.
577-590, 1976.
Seddon, P. B., "A Respecification and Extension of the DeLone and McLean
Model of IS Success," Information Systems Research, 8(3), pp. 240-253,
1997.
Sharma, R., & Yetton, P., "The Contingent Effects Of Management Support And
Task Interdependence On Successful Information Systems Implementation,"
MIS Quarterly, 27(4), pp. 533-555, 2003.
Straub, D., Limayem, M. & Karahanna, E., "Measuring System Usage:
Implications For IS Theory Testing," Management Science, 41(8), pp.
1328-1342,
Stewart, K.A. & Segars, A.H., "An Empirical Examination of the Concern for
Information Privacy Instrument," Information Systems Research, 13(1), pp.
36-49, 2002.
Straub, D., Limayem, M. & Karahanna, E., "Measuring System Usage:
Implications For IS Theory Testing," Management Science, 41(8), pp.
1328-1342,
Singley, M. K., & Anderson, J. R., "A Keystroke Analysis Of Learning And
Transfer In Text Editing," Human-Computer Interaction, 3(3), pp. 223-274,
1987.
Sloane, S. B., "The Use Of Artificial Intelligence By The United States Navy:
Case Study Of Failure," AI Magazine, 12(1), pp. 80-92, 1991.
Sonnentag , S. & Frese, M., "Performance Concepts and Performance
Theory," In Psychological Management of Individual Performance,
Chichester: Wiley, 2002.
Srinivasan, A., "Alternative Measures of System Effectiveness: Associations and
Implications," MIS Quarterly, 9(3), pp. 243-253, 1985. Szajna, B.,
"Empirical Evaluation of the Revised Technology Acceptance Model,"
Management Science, 42(1), pp. 85-92, 1996.
Tabachnick, B. G., & Fidell, L. S., Using Multivariate Statistics (5th Ed.),
Needham Heights, MA: Allyn and Bacon., 2007. Taylor, S., & Todd, P.,
"Assessing IT Usage: The Role of Prior Experience," MIS Quarterly, 19(4),
pp. 561-570, 1995a.
Taylor, S., & Todd, P., "Understanding Information Technology Usage: A Test of
Competing Models," Information Systems Research, 6(2), pp. 144-176,
1995b.
Trauth, E. M. & Cole, E., "The Organizational Interface: A Method for
Supporting End Users of Packaged Software," MIS Quarterly, 16(1), pp.
35-53, 1992.
Trauth, E. M., & Jessup, L. M., "Understanding Computer-Mediated
Discussions: Positivist and Interpretive Analyses of Group Support System
Use," MIS Quarterly, 24(1), pp. 43-79, 2000.
Venkatraman, N., & Ramanujam, V. Measurement of business performance in
strategy research: A comparison of approaches. Academy of Management
Review, 11:801—814, 1986.
Venkatesh, V., & Davis, F. D., "A Theoretical Extension of the Technology
Acceptance Model: Four Longitudinal Field Studies," Management Science,
46(2), pp. 186-204, 2000.
Venkatesh, V., Morris, M. G., Davis, G. B., and Davis, F. D., "User Acceptance of
Information Technology: Toward A Unified View," MIS Quarterly, 27(3),
pp. 425-479, 2003.
Yi, M. Y., & Davis, F. D., "Developing and Validating an Observational Learning
Model of Computer Software Training and Skill Acquisition," Information
Systems Research, 14(2), pp. 146-169, 2003.
Zmud, R. W., "Individual Differences and MIS Success: A Review of the
Empirical Literature," Management Science, 25(10), pp. 966-979, 1979.
Zuboff, S., In the Age of the Smart Machine: The Future Of Work And Power,
New York, Basic Books., 1984.
論文全文使用權限
  • 同意授權校內瀏覽/列印電子全文服務,於2019-01-24起公開。
  • 同意授權校外瀏覽/列印電子全文服務,於2019-01-24起公開。


  • 如您有疑問,請聯絡圖書館
    聯絡電話:(06)2757575#65773
    聯絡E-mail:etds@email.ncku.edu.tw