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系統識別號 U0026-2307201214115900
論文名稱(中文) 運用網路程序分析法 (ANP) 探討新世代電波監測系統之採購因素
論文名稱(英文) Apply Analytical Network Process (ANP) to Analyze Procurement Factors of the Next Generation Radio Monitoring System
校院名稱 成功大學
系所名稱(中) 電信管理研究所
系所名稱(英) Institute of Telecommunications and Management
學年度 100
學期 2
出版年 101
研究生(中文) 孫培耕
研究生(英文) Pei-Keng Sun
學號 R96991040
學位類別 碩士
語文別 英文
論文頁數 95頁
口試委員 指導教授-黃光渠
口試委員-陳文字
口試委員-林易泉
中文關鍵字 電波監測系統  採購  網路程序分析法 
英文關鍵字 radio monitoring systems  procurement  analytical network process 
學科別分類
中文摘要 目前國家通訊傳播委員會 (National Communications Commission, NCC)面臨現存的電波監測設備之汰舊換新,然而顧慮到電波監測設備為複雜之設備,且採購金額龐大。本研究分析台灣官方人員以及學者對於該監測設備採購時,可能考慮之因素,期能找出影響該採購案之關鍵因素。
1996年,負責通訊傳播的交通部電信總局著手進行「電波偵測能量計畫 (The Radio Spectrum Monitoring Project)」建設案。2006年,通訊傳播之管制轉由NCC負責。至今 (2012年),部分電波監測設備之使用已逾10年,因此NCC面臨設備之汰舊換新。然而,電波監測系統之採購係一複雜且需縝密思考之計畫,因此,本研究欲找出影響系統採購之因素,首先,藉由專家訪談篩選因素,以此設計出適合電波監測系統採購之模型。再以網路程序分析法 (Analytical Network Process, ANP)分析所得到的資料,並將所得的結果提供予NCC做為設備商評選之參考。最後,以情境模擬之方式,列出可能發生的情況,再搭配權重之計算進行總分之比較,使得採購之流程更為完整。
為探討NCC以及新世代電波監測系統之建置規劃與優化分析研究之研究團隊面對採購電波監測系統所考慮的因素,本研究透過採購與最有利標 (the Most Advantageous Tender)相關法規,包含:政府採購法 (Government Procurement Law, GPL)、政府採購法施行細則 (Enforcement Rules of the Government Procurement Act)、最有利標評選辦法 (Regulations for Evaluation of the Most Advantageous Tender)、最有利標作業手冊 (Operational Manual for the Most Advantageous Tender),再配合文獻回顧找出採購評選需考慮的因素。然而,這些因素並不全然適用於電波監測統之採購,因此本研究再藉由專家(NCC官員與研究團隊之學者)訪談刪去不合宜之因素,並得到電波監測系統採購考量因素評選為目標之研究模型。
本研究架構在三構面(商業條款、監測系統、供應商)以及八項準則(採購合約、維護合約、品質、功能、價格、專案管理、過去履約績效)的研究模型。然而,考量到因素間存有相互影響之關係,本研究以ANP為分析方法,藉由專家問卷進行各個構面與因素之成對比較。最後,本研究將樣本區分為成四部分,期望得到學者之意見、官方人員之意見、有經驗的專家之意見,以及整體專家之意見,可作為日後評選時參考之依據。經過研究分析,本研究發現學者的意見反映出維護合約為最重要之因素、官方的意見反映出品質為最重要之因素、有經驗的專家意見反映出採購合約為最重要的因素,整體專家的意見反映出則認為品質為最重要的因素,而價格不論是學者或專家的意見,皆反映出其不再是最重要的考量因素。
另外,為使研究更具完整性,本研究以精簡的方式計算三種可能發生的情境,並進行評選之模擬,包含:評選三家不同品質與不同價格之廠商、評選三家提供不同採購合約與不同維護合約之廠商、評選三家提供不同採購合約、不同維護合約以及不同過去履約績效之廠商。經由計算後,於第一個情境中,得分最高的廠商為提供高品質的廠商;第二個情境中,得分最高的為提供更好的維護合約之廠商;第三個情境中,得分最高的亦為提供更好的維護合約之廠商。即表示買方較為重視品質以及維護合約,廠商必須提供買方所需(或更好)的品質以及提供更利於後續使用之維護合約,才能於此標案中得標。
英文摘要 Upon the progress of radio technology, the National Communications Commission (NCC) has to replace the existing radio monitoring system to cope with the development of digital transmission. However, the radio monitoring systems are complicated and expensive with various issues to be considered. This research analyses related procurement factors that government officials and scholars care about in Taiwan, and tries to figure out the key factors of system procurement.
Directorate General of Telecommunications (DGT) was in charge of communications affairs and initiated “The Radio Spectrum Monitoring Project” in 1996. The project was transferred to the NCC in 2006 and the usage time of the existing systems is more than ten years. Hence, the NCC needs to study a new system to replace the existing one for a suitable and up to date radio monitoring system.
The research not only analyzes procurement evaluation and selection literatures, but also identifies factors of procurement evaluation and selection from laws and acts. This research selects appropriate factors and constructs a research model based on radio monitoring systems procurement by expert interviews (including official from the NCC and academics from “Next Generation Radio Monitoring Systems Build Plan and Optimization Analysis” research team) by Analytical Network Process (ANP) method. After figure out the factors and the weighs, this study simulates three scenarios to analysis potential situation, and calculates with the weights to compare the different in total scores. Hence, the process of procurement can be more complete.
This research constructs three dimensions (commercial terms, monitoring system, and suppliers), and eight criteria (procurement contracts, maintenance contracts, quality, function, price, project management, and past achievements in contract performance) for the model. Interactions among factors have taken into consideration, so the research compares dimensions and criteria of expert questionnaire in pairs by ANP method. Samples are divided into four parts to figure out any different opinions from academics, government, experienced experts, as well as overall experts.
After analyzing factors of procurements, this study figures out that the maintenance contract is the most important factor from academic opinions; quality is the most important factor from government official’s opinions. However, experienced experts’ opinions treat procurement contracts to be the most important factor. Overall experts’ opinions place quality as the most important factor, but either academia or experts’ opinions do not treat price as an important factor.
In addition, this research uses three scenarios to provide complete research and simulate procurement evaluation. The scenarios include three suppliers with some various characteristics, such as various quality and various price in scenario A; various procurement contract and various maintenance contract in scenario B; and various procurement contract, various maintenance contract, and various past achievement in contract performance in scenario C. After calculation, the supplier who provide high quality gets the highest score in scenario A; the supplier who provide better maintenance contract gets the highest score in scenario B; the supplier who provide better maintenance contract also gets the highest score in scenario C. The results represent that the buyer prefer higher quality and the maintenance contract. Hence, suppliers would win the bids while provide the quality that the buyer needs (or better) quality and the maintenance contract that could benefit future usage of the buyer.
論文目次 摘要 I
Abstract III
誌謝 V
Contents VI
List of Figures VIII
List of Tables IX
Chapter 1 Introduction 1
1.1 Research Background 1
1.2 Research Motivation 3
1.3 Research Purpose 4
1.4 Research Process 5
Chapter 2 Literature Review 7
2.1 National Spectrum Management Systems 7
2.2 Department of Radio Monitoring and Management Strategy 10
2.3 Government Procurement Law and Relevant Laws and Regulations 14
2.4 Factors about Tender Evaluation and Selection 24
2.5 Decision Making by Analytic Network Process 37
Chapter 3 Methodology 38
3.1 Delphi Method 38
3.2 Analytic Network Process 39
Chapter 4 Research Results and Analysis 46
4.1 Interviews with Experts 46
4.2 Questionnaire Analysis 50
4.3 Scenario Simulation 65
Chapter 5 Conclusion and Suggestion 72
5.1 Conclusion 72
5.2 Suggestions 73
References 74
Appendix A Expert Interview Investigation 82
Appendix B Expert Questionnaire 87

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【Laws and Relevant Regulations】
Telecommunications Act (電信法)
Organizational Statute of the Directorate General of Telecommunications, Ministry of Transportation and Communications (交通部電信總局組織條例)
the Communications Basic Act (通訊傳播基本法)
National Communications Commission Organization Act (國家通訊傳播委員會組織法)
Regulations for Departmental Affairs of the National Communications Commission (國家通訊傳播委員會處務規程)
Government Procurement Law, GPL (政府採購法)
Enforcement Rules of the Government Procurement Act (政府採購法施行細則)
Regulations for Evaluation of the Most Advantageous Tender (最有利標評選辦法)
Operational Manual for the Most Advantageous Tender (最有利標作業手冊)
【Others】
The Radio Spectrum Monitoring Project (電波偵測能量計畫)
Next Generation Radio Monitoring Systems Build Plan and Optimization Analysis (新世代電波監測系統之建置規劃與優化分析研究)
compatibility (兼容性)
extendibility (可擴充性)
government estimate (底價)
Section Chief (科長)
Technical Specialist (技正)
Assistant Technical Specialist (技士)
Junior Technical Specialist (技佐)
Executive Officer (專員)
論文全文使用權限
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