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系統識別號 U0026-2108201823052200
論文名稱(中文) 高績效工作系統與員工績效之間的關係
論文名稱(英文) An exploration on the relationship between HPWS and employee performance
校院名稱 成功大學
系所名稱(中) 高階管理碩士在職專班(EMBA)
系所名稱(英) Executive Master of Business Administration (EMBA)
學年度 106
學期 2
出版年 107
研究生(中文) 黃馨慧
研究生(英文) Hsin-Hui Huang
學號 R07044636
學位類別 碩士
語文別 中文
論文頁數 74頁
口試委員 指導教授-史習安
口試委員-顏郁芳
口試委員-簡俊成
中文關鍵字 百貨業  高績效工作系統  知識分享  工作績效  組織氣候 
英文關鍵字 Department store  High-performance work systems (HPWS)  Knowledge sharing  Work performance  Organizational climate 
學科別分類
中文摘要 根據臺灣地區行政院主計處2016調查,百貨業2009年至2016年營收呈逐年成長趨勢,但2017年網購業者與快時尚的強勢成長且競爭越來越激烈,導致百貨業在2017年上半年營業額1,531億元,年減2%,是自金融海嘯以來首次出現同期負成長。而造成百貨公司經營上遇到困境中,人力資源短缺與流動性高的因素較去年增長了16.5個單位,為困境增長因素的第二高。
本研究針對企業員工間探討高績效工系統、知識分享、工作績效,並運用組織氣候等相關因素關聯性研究。並針對百貨業運用隨機抽樣方法。共計發放150份問卷,回收150份,扣除無效問卷21份,有效回收率為85.3%。

本研究並以線性結構模式進行實證分析,並驗證本研究所提出之各項假設,歸納結論如下:
1. 高績效工作系統對知識分享有正向影響。
2. 知識分享對工作績效有正向影響。
3. 知識分享對高績效工作系統與工作績效間有中介效果。
4. 組織氣候對高績效工作系統與知識分享無顯著干擾效果。

最後,本研究針對量化實證分析的結果,提出了一些對百貨業從業人員進行員工績效探討的結論與建議,並延伸對於未來類似領域之研究,具有相當程度的參考價值。
英文摘要 According to the 2016 survey of Directorate General of Budget, Accounting and Statistics, Executive Yuan, Taiwan, the revenue of the department store industry had been gradually increasing from 2009 to 2016. However, in 2017, the department store industry faced the first decline since the financial crisis of 2007-2008. The fierce competition in ecommerce and fast fashion drove the department store revenue of the first half year of 2017 down to NTD 153.1 billion, or a decrease of 2%. Challenge in acquiring and retaining talents was the next key factor that impede growth. The shortage in human capital increased by 16.5% compared to 2016.
Using structural equation modeling, the statistical analysis for this study suggested these conclusions:
1. High-performance work systems have strong correlation to Knowledge sharing.
2. Knowledge sharing have positive influence on work performance.
3. Knowledge sharing has mediating effect between high-performance work systems and work performance.
4. Organizational climate has no significant moderating effect on high-performance work systems and Knowledge sharing.

Keywords: Department store, High-performance work systems (HPWS), Knowledge sharing, Work performance, Organizational climate.
論文目次 目錄
摘 要......... I
英文延伸摘要.........II
誌 謝.........III
目 錄......... IV
表 目 錄 .........V
圖 目 錄 ........ VI
第一章 緒論 .........1
第一節 研究背景與動機 ......1
第二節 研究目的 ......2
第三節 研究對象及範圍 ......3
第四節 研究架構與流程 ......4
第二章 文獻探討 ........6
第一節 百貨公司 ........6
第二節 高績效工作系統 ......10
第三節 組織氣候 ……......13
第四節 知識分享 .…………......17
第五節 工作績效 …........20
第六節 各構面關聯性探討 .......24
第三章 研究方法 .......26
第一節 研究架構 ........26
第二節 研究假設 ……........27
第三節 各構面之操作型定義衡量 .......27
第四節 抽樣對象與抽樣方法 ………………….....33
第五節 資料分析與方法 ........33
第四章 研究結果與分析 .......37
第一節 敘述性統計 .......38
第二節 因素分析 ……........39
第三節 信度分析 ……........45
第四節 結構方程模式 ………………......49
第五章 結論與建議 ........57
第一節 研究結論與探討 .......57
第二節 理論與實務貢獻 …………….....59
第三節 研究限制……......61
第四節 未來研究建議.......61
參考文獻 .......62
附錄: 研究問卷 ……........71
表目錄
表 1-1 本研究之研究範圍......3
表 3-1 因素分析之KMO適查表 ......35
表 4-1 次數分配表.......38表 4-2 KMO檢定表........39
表 4-3 高績效工作系統之因素負荷量表 .....41
表 4-4 知識分享之因素負荷量表.......42
表 4-5 組織氣候之因素負荷量表.......43
表 4-6 工作績效之因素負荷量表.......44
表 4-7 高績效工作系統之信度分析表.....47
表 4-8 知識分享之信度分析表.....47
表 4-9 組織氣候之信度分析表.....48
表 4-10 工作績效之信度分析表.....49
表 4-11 高績效工作系統對知識分享之結構分析表...51
表 4-12 高績效工作系統對工作績效之結構分析表...52
表 4-13 高績效工作系統與知識分享對於工作績效之結構分析表表...53
表 4-14 整體理論模式之結構分析.......55
表 5-1 研究假設彙整......57


圖目錄
圖 1-1 本研究流程........5
圖 2-1 台灣百貨近年營業額.....9
圖 2-2 百貨公司經營上遭遇的困境.....9
圖 3-1 本研究架構圖.......27
圖 4-1 本研究SEM分析結果.......56
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