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系統識別號 U0026-1908202019190500
論文名稱(中文) 探討社群、創新與教育訓練的關係:以五個企業之個案為例
論文名稱(英文) The Relationships between Community, Innovation and Training:The Case of Five Companies
校院名稱 成功大學
系所名稱(中) 企業管理學系
系所名稱(英) Department of Business Administration
學年度 108
學期 2
出版年 109
研究生(中文) 童冠綺
研究生(英文) Guan-Ci Tong
學號 R46061146
學位類別 碩士
語文別 中文
論文頁數 92頁
口試委員 指導教授-陳淑惠
口試委員-李榮顯
口試委員-黃瀞瑩
中文關鍵字 員工體驗  教育訓練  企業社群  創新發展  跨領域 
英文關鍵字 Employee experience  Training  Community  Innovation  Cross-Field 
學科別分類
中文摘要 由於環境數位環境的風潮在全球環境成為風潮,在台灣也同樣面對了數位轉型、數位世代、數位社群與創新等趨勢的出現,不僅對於大眾而言帶來影響,對於企業的影響亦越劇深遠,面臨客戶之需求、講求快速、創新客製化等需求,企業如何透過教育訓練與創新社群的建立,使員工得以與企業共同面對環境的變遷與浪潮,同時對於企業而言,員工亦同屬於企業之客戶,如何同時使員工得以參與創新和社群並滿足企業所服務之客戶,而企業又如何將這些要素綁定在一起後並找出跨產業領域的相互借鏡與學習,皆成為企業的議題之一。本研究所提出透過將創新與社群作為構面形成模型進行歸納,透過選定五項產業公司,深入的訪談與次級資料的相互搭配以形成訪談對象所座落之象限,以創新、社群與員工教育訓練三者關係發展出企業對於創新種類的歸納與產業比較與學習,透過模型的推演使企業得以為此理解自身企業目前創新社群策略的走向,同時理解不同產業之間的創新種類與作為,提供未來跨領域學習相關領域研究參考。本研究採用以質性研究之多個案研究法,以五個不同產業公司進行研究之對象進行訪談與深入探討,使本研究結果得以層面廣度增加,並藉由「創新發展」、「社群建構」、「員工教育訓練與員工發展」為基礎,分析該五種產業之企業如何發展創新以及操作社群。
本研究結果發現,企業發展創新時,也將連帶影響社群的建構規模與社群目的;而社群的建構將影響企業如何促使員工發展創新,其中兩者之間存在著共同潛在因素為「員工之教育訓練」以及近期新趨勢之「員工體驗」的運用,歸納完成後出現單一企業同時可能坐落於多個象限之中,經本研究分析後,訪談對象在模型象限的座落結果不僅是靜態地歸納在模型之中,亦產生了為動態性的歸納結果,也成為學術與實務上帶來更多跨領域創新與社群操作下,員工體驗之研究之參考依據的可能性。
英文摘要 Innovation and Community had been developed for years, so that become important in nowadays. Besides, consumer electronics is popular among global consumers. Customer’s demand is changing faster than before. Therefore, companies had to come up with methods to strengthen their employees' capabilities through community building and development innovation and keep consumers be satisfied. In the past, researches are point out innovation are important for enterprise operation, and build a community will help enterprise to announce information and gather employee’s voices. Few literatures indicate that linking innovation and community will lead to more strategies for employee innovation. So that this study will propose the relationship between innovation, community, training.

This research takes qualitative research method with multiple cases by five industries, including Insurance, Information, LED Lighting, Material, and Social Media Marketing industries. To discuss how enterprise, operate innovation communities and increase the breadth of research in this way. In this study, a matrix model of innovative development methods and community openness will be established. Different industries may also be located in the same quadrant, and it is found that the use of employee experience will also affect the choice of two dimensions. It was found that when a company has multiple communities, but without innovative solutions and training, the relationship between community and innovation does not show up on the matrix.

Future research can use the matrix model proposed in this research as a cross-domain analysis study, and also provide companies with the ability to analyze the innovation and development of different industries.
論文目次 目錄
摘要 II
目錄 VII
表目錄 IX
圖目錄 X
第一章 緒論 1
第一節 社群的由來與益處 1
第二節 創新發展於社群的趨勢 2
第三節 研究目的與問題 3
第四節 研究方法與流程 4
第二章 文獻探討 6
第一節 社群(community) 6
第二節 創新(innovation) 11
第三節 員工創新與教育訓練(Innovation and Training)18
第四節 文獻探討之小結 21
第三章 研究方法 22
第一節 質性研究方法 22
第二節 研究設計 24
第三節 資料分析 32
第四章 個案分析與討論 33
第一節 企業的社群應用 33
第二節 選擇發展創新的方式 40
第三節 員工與創新、社群間的互利模式 48
第四節 結果討論與分析 60
第五章 結論與建議 67
第一節 研究結論 67
第二節 研究貢獻 79
第三節 研究限制 81
參考文獻 83
附錄 89



表目錄
表3-1 四種個案研究整理 23
表3-2 訪談對象一覽表 29
表4-1 訪談對象社群開放程度 40
表5-1各公司創新與社群過去十年發展差異 73

圖目錄
圖1-1研究流程圖 5
圖2-1開放式創新發展模型 13
圖3-1創新與社群關係之模型 31
圖4-1創新與社群關係之各產業所屬象限 61
圖5-1創新與社群關係之象限跨越 70
圖5-2 A公司之創新與社群關係之象限跨越 71
圖5-3漸進式創新的坐落象限 75
圖5-4開放式創新的坐落象限 76
圖5-5模組型創新的坐落象限 77
圖5-6突破式創新的坐落象限 78


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