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系統識別號 U0026-1907201022074200
論文名稱(中文) 組織變革知覺、心理契約、組織公民行為關係之研究 以橡膠業員工為例
論文名稱(英文) Effects of Organizational Change Perception and Psychological Contract on Organizational Citizenship Behavior_a Case Study for Employees of Rubber Companies
校院名稱 成功大學
系所名稱(中) 高階管理碩士在職專班(EMBA)
系所名稱(英) Executive Master of Business Administration (EMBA)
學年度 98
學期 2
出版年 99
研究生(中文) 李慶雲
研究生(英文) Ching-Yun Lee
學號 r0797101
學位類別 碩士
語文別 中文
論文頁數 97頁
口試委員 指導教授-莊雙喜
口試委員-康信鴻
口試委員-蔡明田
中文關鍵字 組織變革知覺  心理契約  組織公民行為  橡膠業 
英文關鍵字 Organizational Change  Psychological Contract  Rubber Industry  Organization Citizenship Behavior 
學科別分類
中文摘要 近前年逢全球面臨前所未見的金融海嘯,國家的經濟體面臨考驗,同樣各企業體亦面臨前所未見的危機,面臨此危機企業為求生存,相對要提出不同的對策來因應,故組織變革的開端就由此以迅雷不及掩耳之勢襲捲而來,企業紛紛進行變革以應付未來不確定的因素,而人力資源已經成為了一個企業賴以生存和發展的最重要的資源,人才也成為了決定企業成敗的關鍵,許多企業開始以人為中心的政策,著重於員工用才、育才及留才,所以全面檢視目前企業人力資源結構,進行所謂人力盤點了解目前所擁有的人力資源,也同時了解公司未來的發展欠缺何種人才。
本研究是以橡膠產業歷經企業變革為研究之對象,總共發出270份問卷,有效回收250份問卷調查的方式進行研究,以SPSS 10.5與Amos 5.0統計分析軟體進行資料分析基本資料的特質,暸解其變數間是否有顯著的關係。
研究結果發現,不同的變革確實會對心理契約與工作危機感有所影響。工作危機感方面,其可能的原因為在組織變革在即,橡膠產業員工或許有接收到相關資訊,但組織與員工間的資訊是不正確,員工僅能以很少的資訊推斷變革可能發生的問題,這樣的偏差反而造成員工無法判斷,使得員工在未知的恐懼感受擴大。而在心理契約方面,又以變革前與變革後的感受差異性最明顯,其可能是員工在一切狀況未明朗化下所產生的預想感受,到了一切狀況已確定,工作性質是否有改變、組織是否做到當初承諾的配套補償措施等,結果是顯示組織的做法往往還是與員工所認知不一致,可見組織與員工間之相互溝通是不夠充分的。
英文摘要 Last year the whole world confronted the financial tsunami never experienced before. It made countries face the harsh testing of economic entity. Simultaneously, all enterprises face the crisis which never happened in the past few years. In order to survive, enterprises had to propose different countermeasures to combat it. As a result, the organizational change has been adapted in such an unprepared moment to resist the uncertainty. Since the human resource has become the most significant part of development and a survival key of cooperation, employee has been taken as a key factor as a success & failure of cooperation. Most companies emphasizing placement, training and salary, entirely view whole construction of HR which called “ man power inventory” since it helps company to figure out what the existed employees are, and find out which part of employee they might lack of.
This research took the rubber industry as the main object study which has gone through the enterprise transformation. Altogether 270 questionnaires have been sent out, and 250 questionnaire surveys were effectively obtained Statistical analysis was conducted by using Statistical software SPSS 10.5 & Amos 5.0.
The research showed that different change affects psychological contract and crisis consciousness of jobs. On the aspect of job crisis consciousness, employee might fear since the transformation will adapt drastically and due to their information are less so it leads to inaccurate adjustment. On psychological contract, the feeling of employee has big difference before and after the transformation since the changes are under the condition which is not clear. Upon all changes have been set up; such as, changes of job’s character, the promise & supporting of organization, the conclusion shows that transformation of organization are different from what employees thought which means the communication between organization and employees are still not enough.
論文目次 摘要 Ⅰ
Abstract II
第一章緒論 1
第一節 1
第二節 研究目的 3
第三節 研究架構及流程 4
第四節 研究對象與範圍 5
第二章文獻探討 6
第一節 橡膠產業簡介與發展概況 6
第二節 組織變革知覺 11
第三節心理契約 15
第四節組織公民行為 21
第五節各構面之間關係探討 24
第三章 研究方法 28
第一節 研究架構 28
第二節 研究假設 29
第三節 研究變項操作性定義與衡量 30
第四節 研究對象及抽樣方式 36
第五節 資料分析方法 39
第四章 研究結果分析與討論 41
第一節 因素分析與信度分析 41
第二節 整體模式分析 47
第三節 不同員工特性在各構面間差異性分析 54
第四節 研究驗證結果 61
第五章 結論與建議 62
第一節 研究結論 62
第二節 研究建議 64
第三節 研究限制 66
參考文獻 67

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