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系統識別號 U0026-1807201921203000
論文名稱(中文) 以網路層級分析法探討區塊鏈應用於供應鏈及物流產業之關鍵成功因素
論文名稱(英文) Apply Analytic Network Process to Explore the Critical Success Factors of Blockchain Implementation in Supply Chain and Logistics Industry
校院名稱 成功大學
系所名稱(中) 資訊管理研究所
系所名稱(英) Institute of Information Management
學年度 107
學期 2
出版年 108
研究生(中文) 高以諾
研究生(英文) Enoch Kao
學號 R76064132
學位類別 碩士
語文別 中文
論文頁數 118頁
口試委員 指導教授-呂執中
口試委員-林耀欽
口試委員-陳平舜
口試委員-謝佩璇
中文關鍵字 區塊鏈  供應鏈管理及物流產業  網路層級分析法  個案分析 
英文關鍵字 Blockchain  Analytic Network Process(ANP)  Supply Chain and Logistics  Case Study 
學科別分類
中文摘要 由於商業規模的擴大,要追蹤整個供應鏈中的事件變得比過往更加困難。 此外,供應鏈缺乏透明度的問題也一直困擾著供應端與消費端,買家和客戶,無法確定產品或服務的真實價值。另外,有一些與供應鏈相關的要素也常無法追蹤,例如環境事故等。因此,需要一個系統化的方法來解決上述問題,以提升供應鏈強度與效率。區塊鏈具有公開透明和高安全性的特性,可以成為解決供應鏈問題的良好方案。 即使是最簡單的區塊鏈技術應用,也可以為供應鏈管理帶來好處。例如在產品交易、轉移中,結合分散式帳本的概念,可以清楚識別與供應鏈管理相關的主要數據。
本研究主要在於找出區塊鏈應用於供應鏈與物流產業的關鍵成功因素,透過專家問卷結果,進行要素的優勢度排序與分析,以提供欲導入區塊鏈的物流相關業者作為參考依據。本研究運用網路層級分析法(Analytic Network Process)來建立影響因素的層級回饋架構,並藉由優勢度大小排序找出關鍵因素。
研究中首先整合國內外區塊鏈應用於供應鏈之相關研究文獻與產業報告,分析後列舉出影響供應鏈績效維度的「成本」、「效率」、「可靠性」、「風險」、「永續性」與「靈活性」六大指標構面為基礎,以及其修正後的十四個評估要素,並建立問卷供專家回饋。透過ANP之研究結果顯示,業者投資時最在意的因素為「供應鏈強度」,其次依序為「供應商溝通」、「可擴展性」、「轉換成本」、「資訊安全」、「資訊可靠性」、「供應商關係」、「技術發展」、「安裝成本」、「維護成本」、「法律環境及政策」、「競爭者」、「主導供應商」及「供應商認知」。最後依據排序前兩項之「供應鏈強度」、「供應商溝通」要素來驗證個案公司透過區塊鏈導入前後之效益分析探討。
英文摘要 Due to the expansion of business scale, it is more difficult to track events throughout the supply chain than in the past. In addition, the lack of transparency in the supply chain has plagued both the supply and the consumer, and buyers and customers cannot determine the true value of the product or service. The blockchain has the characteristics of openness, high security, and can be a good solution to solve the supply chain problem.
The main purpose of this research is to find out the key success factors of blockchain application in the supply chain and logistics industry. Through the results of expert questionnaires, the ranking and analysis of the advantages of the factors are provided, and the logistics related companies who want to introduce the blockchain are used as reference basis to understand the plan. Investing, importing, and focusing on which parts, not only can reduce more costs for manufacturers, but also provide users with comprehensive services.
This study integrates domestic and international blockchains into relevant research literature and industry reports in the supply chain. After analysis, it lists the “cost”, “efficiency”, “reliability”, “risk”, “flexibility” and “sustainability” that affect the performance dimension of the supply chain. Based on the six indicators and its revised fourteen evaluation factors. The study uses the Analytic Network Process to establish a hierarchical feedback structure of influencing factors, and to find out the key factors by ranking. Based on the top two important elements, a case study of a representative supply chain of a traditional industry is conducted. This will serve as an important basis for the industry to assess whether to introduce the blockchain in the supply chain management and logistics industry, and to analyze and discuss the case companies based on the research results.
論文目次 目錄
摘要 I
ABSTRACT II
誌謝 IX
目錄 X
表目錄 XIII
圖目錄 XV
第一章 緒論 1
1.1研究背景與動機 1
1.2研究目的 4
1.3研究範圍與限制 4
1.4研究流程 5
第二章 文獻探討 7
2.1供應鏈與物流 7
2.1.1供應鏈與物流概述 7
2.1.2供應鏈與物流的資訊系統概述 7
2.1.3物聯網於供應鏈管理及物流中的應用 9
2.2區塊鏈 9
2.2.1 區塊鏈概述 9
2.2.2 區塊鏈於供應鏈管理及物流產業中的應用 11
2.3影響區塊鏈應用於供應鏈管理及物流產業的指標構面 13
2.4 網路層級分析法 17
2.4.1層級分析法(Analytic Hierarchy Process, AHP) 17
2.4.2網路層級分析法(Analytic Network Process, ANP) 19
2.4.3 AHP與ANP之差異 21
2.5小結 23
第三章 研究方法 24
3.1研究架構 24
3.2問卷設計 27
3.2.1要素擬定 27
3.2.2研究對象 29
3.2.3問卷設計 31
3.3 ANP建構步驟 33
第四章 研究結果與分析 37
4.1前測問卷結果與分析 37
4.2 ANP專家問卷結果與分析 42
4.2.1模型建構 43
4.2.2問卷彙整與一致性檢定 44
4.2.3建立超級矩陣 55
4.2.4綜合結果 61
4.3案例討論及管理意涵 68
4.3.1個案公司簡介 68
4.3.2個案公司供應鏈強度與供應商間溝通現況 69
4.3.3個案公司應用區塊鏈於供應鏈之預期效益 73
第五章 結論 78
5.1研究結論 78
5.2後續研究建議 80
參考文獻 81
附錄一、初步要素篩選問卷 89
附錄二、ANP專家問卷 95
附錄三、ANP問卷結果 112


表目錄
表2-1 區塊鏈影響供應鏈績效維度及涉及的機制 22
表2-2 AHP與ANP之差異比較表 22
表3-1 成本構面要素說明 27
表3-2 效率構面要素說明 28
表3-3 可靠性構面要素說明 28
表3-4 風險構面要素說明 28
表3-5 永續性構面要素說明 28
表3-6 靈活性構面要素說明 28
表3-7 專家背景資料 34
表3-8 評估尺度說明 34
表3-9 隨機指標值表 34
表4-1 初步評估構面與要素 34
表4-2 信度分析結果 34
表4-3 成本面之要素篩選結果 34
表4-4 效率面之要素篩選結果 34
表4-5 可靠性面之要素篩選結果 34
表4-6 風險面之要素篩選結果 40
表4-7 永續性面之要素篩選結果 40
表4-8 靈活性面之要素篩選結果 41
表4-9 專家建議新增之評估要素 41
表4-10 最終評估構面與要素 42
表4-11 目標下各構面之成對比較矩陣 45
表4-12 目標下各構面之權重值(W21) 46
表4-13 各構面下要素準則之權重值(W32) 47
表4-14 構面間相互依賴關係之權重值(W22) 51
表4-15 要素準則間相互依賴關係之權重值(W33) 54
表4-16 未加權超級矩陣 57
表4-16 未加權超級矩陣(續) 58
表4-17 加權超級矩陣 58
表4-17 加權超級矩陣(續) 59
表4-18 極限化超級矩陣 59
表4-18 極限化超級矩陣(續) 60
表4-19 極限化超級矩陣所得之要素優先權重 61
表4-20 構面與要素之權重及優勢度排序 62
表4-21 各構面累積權重排序 65
表4-22 個案公司評鑑查核項目及標準 70
表4-23 個案公司供應商季評鑑佔比(評鑑家數/該類別全部供應商家數) 70
表4-24 個案公司供應商稽核評鑑結果 71
表4-25 個案公司納入追溯追蹤系統之產品佔所有產品之百分比 72
表4-26 個案公司2019年Q1財報 76



圖目錄
圖1-1 研究流程圖 6
圖2-1 層級架構圖 118
圖2-2 超級矩陣型態 20
圖3-1 研究架構圖 25
圖3-2 本研究之雛形架構 26
圖4-1 ANP架構關係圖 43
圖4-2 本研究結構與超級矩陣架構 44
圖4-3 各構面優先權重長條圖 47
圖4-4 評估要素優勢權重長條圖 64
圖4-5 個案公司供應商季評鑑家數 70
圖4-6 目前個案公司供應鏈流程圖 73
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