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系統識別號 U0026-1708201801513200
論文名稱(中文) 行動健康產品使用者經驗研究以心聲心盛行動應用程式開發為例
論文名稱(英文) User Experience Study of Mobile Wellbeing: Case Study of Developing Mindful Flourishing APP
校院名稱 成功大學
系所名稱(中) 創意產業設計研究所
系所名稱(英) Institute of Creative Industries Design
學年度 106
學期 2
出版年 107
研究生(中文) 曾洺芮
研究生(英文) Ming-Rui Zeng
電子信箱 mingrui.rachel.zeng@gmail.com
學號 PA6053014
學位類別 碩士
語文別 英文
論文頁數 119頁
口試委員 指導教授-劉世南
口試委員-楊佳翰
口試委員-黃悅民
口試委員-邵揮洲
中文關鍵字 正念  使用者經驗  行動健康  幸福導向應用程序  消費者行為 
英文關鍵字 Mindfulness  User Experience  Mobile Wellbeing  Happiness-oriented Apps  Customer Behavior 
學科別分類
中文摘要 幸福是每個人的普遍的追求目標,而內在的沉思與心聲的洞察是實現幸福的其中一種方式。在這個瞬息萬變的世界裡,越來越多的人在追求真正幸福的路上採用正念(Mindfulness)這一種實踐方式。正向心理學者和創業者利用新興的行動技術優勢,開始為大量的智能手機用戶開發正念和健康產品,旨在幫助用戶擺脫消極情緒,和提升正向的幸福感。在這個趨勢下,我們開發了以正念為工具的“心聲心盛”(Mindful Flourishing)的行動應用程式,以幫助人們達到幸福和豐盛(Flourishing)的狀態。
隨著行動技術和正向心理學的結合趨勢不斷上升,如何通過使用者經驗設計來增強人的幸福感已經成為人機互動研究領域的重要議題。然而,關於使用者經驗和正念及健康行動應用程式的研究相對缺乏,對使用者本身的探索性研究同為不足。
為了了解使用者自身和使用者對於正念及健康產品的經驗,本研究遵循與時間跨度相關的綜合性使用者體驗研究框架,從使用前,使用中,使用後三個方面進行使用者經驗研究。使用前,使用者期待獲得享樂性(hedonic)的經驗,包括專業的心理幫助及人性化的反饋。使用中,通過可用性測試,應用程式原型得以優化設計。使用後,通過借用消費者行為中的概念,總結出四類人物誌(persona)不同的需求特點、使用態度以及意義性(eudemonic)的經驗。本研究貢獻在於:1.創新設計基於正念進行正向心理干預的應用程式;2.結合消費者行為概念,進行綜合性使用者經驗研究;3.探索研究使用者特徵及需求目標。研究最終期望完善以使用者經驗為核心的正念應用程式設計,從而造福華語地區使用者之心理健康。
英文摘要 Wellbeing is a universal goal of human crossed diverse cultures and the inner contemplativeness and discernment of heart voices would be one fundamental way to achieve it. With the advancement of the vigorous mobile technology, positive psychologists and entrepreneurs started to develop mindfulness and wellbeing products to larger smartphone users. To this end, we had developed the Mindful Flourishing App using mindfulness as training tools, aiming to help users to get rid of negative emotion and build up positive affect.
Since the combination of mobile technology and positive psychology emerged, how to enhance human wellbeing through user experience design become an important issue in the field of human-computer interaction (HCI). However, research focus on both the concepts of user experience and mindful and wellbeing Apps are relatively lacking, as well as the exploratory study of users themselves.
This study follows a comprehensive user experience research framework related to the time span, conducting user experience research from aspects of before, during, after usage. Before usage, users expected a hedonic experience with professional help, humanized feedback open-mindedly. During usage, a usability testing of the prototype was conducted and the interface and prototype was redesign based on user feedback. After usage, drawing on broadening consumer behavior which includes buyers and users’ factors, four types of user personas and their different goals, attitudes and eudemonic experience were discovered. This research has three major contributions: first, designed an innovative mindfulness and wellbeing app to deliver positive interventions; second, conduct a holistic user experience study to understand users’ needs; third, exploratorily studied the user’s characteristics. The outcomes are expected to well-develop a user-centered designed product that eventually enhances public wellbeing in Chinese areas.
論文目次 摘要 I
Abstract II
List of Figures VI
List of Tables VIII
Chapter 1 Introduction 1
1.1. Research Background and Motivation 1
1.1.1. Persuit of Wellbeing 1
1.1.2. Mobile Wellbeing 3
1.1.3. Research Motivation 4
1.2. Research Objective and Questions 6
Chapter 2 Literature Review 8
2.1. Human Wellbeing and Positive Psychology 8
2.1.1. Multiple Facet of Human Wellbeing 8
2.1.2. Positive Psychology Interventions 9
2.2. Positive Psychology Interventions through Apps 10
2.2.1. Why Apps? the Cheapest and Effective Way to Achevie the Goal 10
2.2.2. Users of Wellbeing Apps: Online Happiness Seekers? 11
2.3. User Experience Design for Wellbeing 12
2.3.1. Design Products for Human Wellbeing 12
2.3.2. HCI: Definition and Scope of User Experience 14
2.3.3. User Experience for Wellbeing 18
2.4. From User to Consumer: Consumer Behavior of Wellbeing Apps 20
2.4.1. Why Adopt the Consumer Perspective 20
2.4.2. Integration of Consumer Behavior and User Experience of Wellbeing Apps 21
2.5. Summary of Literature Review 23
Chapter 3 Methodology 25
3.1. User Experience Research 25
3.2. Methods 29
Chapter 4 Mindful Flourishing App Concept and Design 31
4.1. Concept Development of Mindful Flourishing 32
4.2. Process of Positive Intervention in Mindful Flourishing 33
4.3. Mindful Flourishing App Design 36
4.3.1. Product Evaluation 36
4.3.2. Design Framwork 38
4.3.3. Interface and Prototype Design 41
Chapter 5 User Experience of Mindful Flourishing 51
5.1. Before Usage: The Anticipated User Experience of Mindful Flourishing 56
5.1.1. An Open-minded Trial 56
5.1.2. Anticipated Experience of Mindful Flourishing 60
5.1.3. Summary 61
5.2. During Usage: Usability Study 62
5.2.1. Perceived Usability of Mindful Flourishing 62
5.2.2. Summery 68
5.3. Mindful Flourishing App Redesign 69
5.4. After Usage: Reflective Experience of Mindful Flourishing 73
5.4.1. User Persona of Mindful Flourishing 75
5.4.2. After Usage User Experience 79
Chapter 6 Conclusion 85
6.1. Research Discussion 85
6.1.1. Sensitive but Social Connection Needed 85
6.1.2. A Daily Management of Emotion 86
6.1.3. Connect to Real Life: 87
6.2. Research Contribution 87
6.2.1. An Innovative Wellbeing App Development Based on Mindfulness 87
6.2.2. A Holistic Study of User Experience on Mobile Wellbeing Product 88
6.2.3. An Exploratory Study of Mobile Wellbeing Users. 89
6.3. Research Limitation 89
6.3.1. Limited Samples of User Experience Study 89
6.3.2. High Fieldly Prototype Reveals Limited Problems 90
6.4. Future Research Suggestions 90
6.4.1. Further Development Goal of Mindful Glourishing 90
6.4.2. Addressing the Public Wellbeing Affair 91
6.4.3. Future Business Strategy 91
References 93
Appendix 1: Mindful Flourishing App Design 101
Appendix 2: Preliminary Survey Questionnaires 102
Appendix 3: Interview Protocol 113
Appendix 4: Interview Protocol 2 118
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