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系統識別號 U0026-1707201617183200
論文名稱(中文) 運用混合多準則決策方法發展外包協力廠商評選模型-以衛生陶瓷產業為例
論文名稱(英文) A Model for Selecting Suppliers via Hybrid MCDM – A Case Study on Sanitary Ceramics Industry
校院名稱 成功大學
系所名稱(中) 工業與資訊管理學系碩士在職專班
系所名稱(英) Department of Industrial and Information Management (on the job class)
學年度 104
學期 2
出版年 105
研究生(中文) 陳韋宏
研究生(英文) Wei-Hung Chen
學號 r37031273
學位類別 碩士
語文別 中文
論文頁數 102頁
口試委員 口試委員-陳梁軒
口試委員-林君維
口試委員-盧皓鈞
指導教授-王泰裕
中文關鍵字 協力廠商評選  外包採購策略  衛生陶瓷產業  群體決策  AHP-TOPSIS 
英文關鍵字 vendor selection  outsourcing  sanitary ceramics industry  group decision making  AHP-TOPSIS 
學科別分類
中文摘要 近年來全球分工方式與環保意識抬頭,衛浴陶瓷設備產業為因應國內勞動力市場缺工的問題,在有限資源下必須思考如何有效評估外包協力廠商採用適當的採購策略,以達到符合企業最佳營運效益。本研究目的藉由相關文獻彙整、個案研究與專家訪談方式,分析衛生陶瓷產業評估外包協力廠商之關鍵影響因素,透過AHP層級分析法之專家問卷調查與訪談後整合群體決策偏好,接著以TOPSIS理想解相對近似度排序法將群體決策偏好權重與關鍵影響因素之績效指標表現值加以合併計算,求得外包協力廠商評比模式。在個案公司實證研究與分析結果顯示,整體專家選取之評估構面優先順序為瓷器品質(0.3688)、瓷器交期(0.2174)、服務配合度(0.1567)、瓷器價格(0.1436)與產能與技術(0.1135),依評估權重發現傳統價格構面之重要性反而比服務配合度還低,顯示外包協力廠商針對市場反應需要能更快速回覆與改善。本研究所提出AHP-TOPSIS評估模型可以輔助採購或高階管理者進行外包協力廠商評選與相關外包策略之參考,該模式的各項構面與影響因素亦可依企業營運之需求與競爭市場環境作調整,評選出最適合個案公司的協力廠商與外包採購策略,進而達到企業外包的最佳效益。
英文摘要 Nowadays, the industries in Taiwan has a labour scarcity problem. The enterprises need to outsource some of their products to contracted suppliers. Thus, outsourcing has become an important process for an effective purchasing strategy in the sanitary ceramics industry. This research proposes an integrated evaluation model with two methodologies, namely the Analytical Hierarchy Process (AHP) and the Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS). In addition, the Group Decision Making (GDM) and Performance Measures and Metrics (PMMs) for evaluating the outsourcing suppliers in the sanitary ceramics industry are also considered. We identify key vendor-selection performance factors by gathering specific data, examining case studies and conducting expert interviews.
This study developes an integrated AHP-TOPSIS methodology to aggregate individual preference weights and multi-criteria measurement values that yield outsourcing strategies tailored to the case company. Moreover, our case study results show that overall assessment weight is ceramics quality (0.3688), ceramics delivery (0.2174), service (0.1567), ceramics price (0.1436), and production technical capacity (0.1135). It is shown via the evaluation order that the price weight is lower than the service, which indicates the need for suppliers to respond more quickly to customer demands. Consequently, the AHP-TOPSIS evaluation model should not only be helpful for procurement divisions and senior managers to achieve consensus on different aspects of the vendor selection, but it also holds validity for purchasing at the tactical and strategic decision-making levels on outsourcing.
論文目次 摘要 i
目錄 ix
圖目錄 xi
表目錄 xii
第一章 緒論 1
1.1 研究背景 1
1.2 研究動機 2
1.3 研究目的 3
1.4 研究方法與流程 4
1.5 研究範圍 5
1.6 論文架構 5
第二章 文獻探討 6
2.1 衛生陶瓷產業 6
2.2 採購與供應鏈管理 9
2.3 外包廠商評選準則 15
2.4 多準則決策方法的應用與分類 22
2.5 群體決策 25
2.6 小結 27
第三章 發展外包協力廠商評選模式 28
3.1 問題描述 28
3.2 研究流程與設計 33
3.3 層級分析法整合群體決策偏好 40
3.4 外包廠商評比的優劣排序 44
3.5 小結 47
第四章 個案實證分析 48
4.1 專家問卷設計與資料分析 48
4.2 AHP權重分析 54
4.3 TOPSIS排序 61
4.4 個案實證研究 65
4.5 擬訂外包策略 71
4.6 小結 74
第五章 結論與建議 75
5.1 研究結論 75
5.2 建議 77
參考文獻 79
附錄一 86
附錄二 91
附錄三 97
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