||Exploring Relationship Quality Performance in the Knowledge Sharing Process among Virtual Project Members
||Department of Industrial and Information Management
||Vy Kiet Chung
virtual project team
Projects are becoming more and more popular in modern business. With the prevalent development of information technology, face-to-face teams are changing into virtual teams out of necessity in this contemporary business environment. As a result of this transformation process, many problems have emerged, including such issues as how to manage a virtual team well or improve its performance. In addition, knowledge sharing in a virtual team is as well a significant issue that needs investigation. Previous researchers have investigated many aspects of these problems. However, the relationship quality of virtual teams remains questionable. Based on a sample of 210 individuals who has been joining project work, this study found that communication technology, shared goal and team diversity have effect on team member relationship quality. In addition, knowledge sharing is found to mediate the relationship between shared goal and communication technology to TMX relationship quality. In the same way, mutual trust is considered to mediate the relationship between knowledge sharing to TMX relationship quality. More discussions and research implications are provided at the end of the study.
TABLE OF CONTENTS III
LIST OF TABLES VI
LIST OF FIGURES VII
CHAPTER ONE INTRODUCTION 1
1.1 Background and Motivation. 1
1.2 Research Purposes. 6
1.3 Research Procedure. 6
1.4 Research Scope and Limitation. 7
CHAPTER TWO LITERATURE REVIEW 9
2.1 Project Management. 9
2.1.1 Process Phase of Project Management. 11
2.1.2 Project Members’ Interactive Activities. 12
2.1.3 Social Exchange Theory. 14
2.2 Virtual Team. 17
2.2.1 Benefits and Disadvantages of Virtual Teams. 19
2.2.2 Team – Member Exchange Relationship Quality. 20
2.3 Knowledge Sharing (KS). 28
CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY 33
3.1 Research Model and Hypotheses. 33
3.2 Semi-Structure Interview. 34
3.3 Research Measurements and Manipulations. 35
3.4 Research Participants. 38
3.5 Data Collection and Analysis Methods. 39
3.5.1 Data Collection. 39
3.5.2 Questionnaire analysis method 39
CHAPTER FOUR DATA ANALYSIS 42
4.1 Interview Results. 42
4.2 Pilot Results. 48
4.2.1 Expert Examination Results. 48
4.2.2 Pilot Results. 50
4.3 Formal Questionnaire’s Demographic Information. 53
4.4 Common Method Variance. 55
4.5 Factor Analysis and Reliability Analysis. 55
4.6 Correlation Analysis. 56
4.7 Mediating Effect Analysis. 57
4.8 Structure Equation Model (SEM) Results. 58
4.8.1 Confirmatory Factor Analysis (CFA). 58
4.8.2 SEM. 60
4.9 Members’ Relationship Quality Change through Project Process. 63
CHAPTER FIVE DISCUSSION AND CONCLUSIONS 64
5.1 Discussion. 64
5.2 Research Contribution. 66
5.2.1 Academic Contribution. 66
5.2.2 Practical Contribution. 69
Appendix 1: Questionnaire (Chinese Version). 83
Appendix 2: Questionnaire (English Version). 87
Appendix 3: Interview Participant Consent Form. 92
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