進階搜尋


   電子論文尚未授權公開,紙本請查館藏目錄
(※如查詢不到或館藏狀況顯示「閉架不公開」,表示該本論文不在書庫,無法取用。)
系統識別號 U0026-1606201923263900
論文名稱(中文) 公共無障礙設施設計之決策研究
論文名稱(英文) Decision-making Research on the Design of Public Barrier-free Facilities
校院名稱 成功大學
系所名稱(中) 工業設計學系
系所名稱(英) Department of Industrial Design
學年度 107
學期 2
出版年 108
研究生(中文) 李娟
研究生(英文) Juan Li
學號 P36063013
學位類別 碩士
語文別 英文
論文頁數 85頁
口試委員 指導教授-劉說芳
口試委員-蕭世文
口試委員-吳昌祚
中文關鍵字 公共無障礙設施設計  非量化多準則決策  模糊理論  品質功能展開 
英文關鍵字 Public Barrier-free facility Design  Non-quantitative fuzzy decision-making  Multi-criteria decision-making  Fuzzy Theory  Quality Function Deployment 
學科別分類
中文摘要 隨著全球老齡化的加速和人民生活水準的提高,改善弱勢群體生活環境成為不可忽視的問題,公共無障礙設施是老年人和殘疾人等弱勢群體參與社會生活的基本保障,然而因障礙人群需求的差異性使得公共無障礙設施設計的決策評估具有模糊、不確定的非量化多準則的評估特性,評估者很難用明確分值來描述評估結果,這將直接影響到設計方案評定結果的客觀性和準確性,進而導致無法良好的滿足使用者需求。
故本研究提出一種模糊決策評估模型,用以解決非量化模糊多準則決策問題,幫助評估者萃取出最佳產品設計方案。本決策評估模式包含三個階段:第一階段主要是利用模糊語意變數結合模糊TOPSIS評估法來完成最終評估標準的萃取;第二階段主要是利用品質功能展開(QFD)來完成關鍵產品設計要素的萃取。第三階段主要是應用模糊運算和最大最小集合模糊排序法來完成最佳設計方案的萃取。通過三階段評估決策分析,篩選出符合老年人和殘疾人等弱勢群體使用要求的、高品質的公眾無障礙設施設計方案,改善弱勢群體的生活品質和生活環境,提高生活滿意度。
最後,本研究以中國廈門市無障礙衛生間設施設計方案評估為例來驗證提出之模糊決策評估模型的可行性。首先,5位評估專家對利用模糊語意變數給符合用戶需求的20項初始評估標準項目進行非量化評估,應用模糊TOPSIS評估法計算出各標準重要程度模糊值,取權重值最高的7項作為設計方案的最終評估標準,即最終用戶需求評估標準。然後,5位評估專家利用品質功能展開(QFD)將最終用戶需求評估標準轉換為13項產品設計要素,並權重出最貼近用戶者需求的9項關鍵產品設計要素,以此結果設計開發出10套無障礙衛生間設施設計方案。最後,5位評估專家利用模糊語意變數對各設計方案的7項評估標準進行評估,再應用系統的模糊運算獲取各設計方案的整體模糊評估值,再利用最大最小集合模糊排序法將各設計方案整體模糊評估值轉換為單一明確值,並進行優先排序,其最佳設計方案為設計方案A8。結果表明設計方案A8不僅能滿足輪椅自由回轉且不受入口方位和平面空間長寬條件限制,其空間佈局及其無障礙設施的設置還能良好的滿足關鍵的用戶需求。在10個設計方案中,設計方案A8的設施之無障礙輔助功能合理性、設施之外觀形態美觀性和設施之呼救功能合理性三項評估標準的設計表現突出,設施之導盲觸覺功能合理性和設施之隱私空間規劃合理性兩項評估標準的設計表現具有優勢,設施之陪護人員照護區域合理性和設施之輪椅移動停放空間合理性兩項評估標準的表現程度相對不錯,還有一定提升空間,如有需要可基於方案A8再次利用本模型的第二、三階段的方法進行產品開發與評估出最優解,其設計方案的參數可為廈門市公共無障礙衛生間設計標準的制定提供科學的參考依據。
因此我們認為,本研究提出的決策評估模型即能同時兼顧非量化和多標準的評估決策問題,又能有效的提高評估結果的客觀性和準確性、幫助評估者明確設計方案在評估標準的設計表現優劣情況、促進產品品質的提高。
英文摘要 With the acceleration of global aging and the improvement of people's living standards, improving the living environment of vulnerable groups has become a problem that cannot be ignored. Public barrier-free facilities are the basic guarantee for vulnerable groups such as the elderly and the disabled to participate in social life. However, due to the differences in the needs of people with obstacles, the decision-making evaluation of public barrier-free facilities design has the characteristics of fuzzy, uncertain and non-quantitative multi-criteria. It is difficult for evaluators to describe the evaluation results with clear scores, which will directly affect the objectivity and accuracy of the evaluation results of design schemes, and then lead to the design results cannot meet meet the user needs well.
Therefore, this research proposes a fuzzy decision-making evaluation model to solve the non-quantitative fuzzy multi-criteria decision-making problem and help evaluator extract the best product design scheme. This decision-making evaluation model includes three phases: the phase one is to select the final evaluation criteria by using fuzzy semantics variables combined with fuzzy TOPSIS evaluation method; the phase two is to screen out the key product design elements by using Quality Function Deployment (QFD); the phase three is to screen out the best design scheme by using fuzzy operation and maximum and minimum set fuzzy ranking method. After three stages of evaluation and decision-making analysis, finally extract a high-quality public barrier-free facilities design scheme that meets the needs of vulnerable groups such as elderly and the disabled, so as to improve the quality of life and living environment of the vulnerable groups and improve life satisfaction.
Finally, this research takes the design evaluation of barrier-free toilet facilities in Xiamen as an example to verify the feasibility of the fuzzy decision-making evaluation model proposed before. Firstly, five evaluation experts used fuzzy semantics variables to make non-quantitative evaluation on 20 items of initial evaluation criteria that met the user's needs. The importance of each criterion was calculated by using the fuzzy TOPSIS evaluation method. Seven items with the highest weight value were selected as the final evaluation criteria of the design scheme, that is, the evaluation criteria of the end-user's needs. Then, five evaluation experts used Quality Function Deployment (QFD) to convert the end-user needs evaluation criteria into 13 product design elements, weighted the nine key product design elements closest to user needs, and developed 10 barrier-free toilet facility design schemes based on the results. Finally, five evaluation experts used fuzzy semantics variables to evaluate the seven evaluation criteria of each design scheme. The overall fuzzy evaluation values of each design scheme were obtained by using the fuzzy operation of the system. The overall fuzzy evaluation values of each design scheme were converted into a single clear value and prioritized with the help of the maximum and minimum set fuzzy ranking method. The best design scheme is A8. The results show that the design scheme A8 can not only rotate freely for the wheelchair, but also not be restricted by the entrance orientation and the condition of length and width of plane space. Its spatial layout and the settings of barrier-free facilities can well meet the key user needs. Among all the design schemes, design scheme A8 has outstanding performance in facility design of three evaluation criteria, barrier-free accessory function rationality, the beauty of appearance, and call and rescue function rationality. Design scheme A8 has advantages in facility design of two evaluation criteria, tactile function of guide blindness rationality and privacy space planning rationality. The performance of two evaluation criteria, the care area of accompanying personnel rationality and wheelchair moving parking space rationality, is relatively good, and there is room for improvement. If necessary, the method of the second and third phases of the model can be used again to develop products based on the scheme A8, and the optimal solution is evaluated. The parameters of the design scheme can provide a scientific reference for the formulation of design criteria of Xiamen public barrier-free toilets.
Therefore, the evaluation decision-making model proposed in this research can not only take into account non-quantitative and multi-standard evaluation decision-making issues, but also effectively improve the objectivity and accuracy of the evaluation results. It is helpful for the evaluators to understand the advantages and disadvantages of the evaluation design scheme in the evaluation criteria design, so as to achieve the purpose of improving product quality.
論文目次 口試合格證明……i
摘要……ii
SUMMARY……iv
致谢……vi
TABLE OF CONTENTS……vii
LIST OF TABLES……ix
LIST OF FIGURES…… x
CHAPTER 1 INTRODUCTION……1
1.1 RESEARCH BACKGROUND AND MOTIVATION……1
1.2 RESEARCH OBJECTIVE……2
1.3 RESEARCH METHODS……3
1.3.1 Data Collection……3
1.3.2 Quality Function Deployment……3
1.3.3 Fuzzy Theory……3
CHAPTER 2 Literature review……5
2.1 DESIGN OF PUBLIC BARRIER-FREE FACILITIES……5
2.1.1 The Overview of Public Barrier-free Facilities and Design……5
2.1.2 General Situation of Public Barrier-free Toilet Facilities and Design……15
2.2 QUALITY FUNCTION DEPLOYMENT……20
2.2.1 The Principle and Method of QFD……21
2.2.2 Advantages and limitations of QFD……23
2.3 FUZZY THEORY……24
2.3.1 Fuzzy Semantic Variables……25
2.3.2 FUZZY TOPSIS……27
2.3.3 Fuzzy Mathematics Operation……28
2.3.4 Maximum and Minimum Set Sorting Method……29
CHAPTER 3 RESEARCH METHOD……31
CHAPTER 4 RESEARCH CASE ANALYSIS AND RESULTS……33
4.1 CASE OF SELECTION……33
4.2 CASE OF CUSTOMER REQUIREMENTS COLLWCTION AND ANALYSIS……34
4.3 CASE OF DESIGN ATTRIBUTE CONVERSION AND WEIGHT……40
4.4 CASE OF SCHEME DESIGN……42
4.5 CASE OF SCHEME DESIGN WEIGHT……49
4.6 CASE OF PRIORITIZATION OF DESIGN SCHEMES……53
4.7 CASE OF RESULT ANALYSIS AND SUGGESTIONS……54
CHAPTER 5 RESEARCH CONCLUSIONS AND SUGGESTIONS……60
5.1 RESEARCH CONCLUSION……60
5.2 RESEARCH LIMITATIONS AND SUGGESTIONS……61
REFERENCES……63
APPENDIX A……69
Appendix A.1 Questionnaire Survey on User Needs of Barrier-free Public Toilet Facilities……69
Appendix A.2 Expert Evaluation Questionnaire on User Needs Project for Barrier-free Public Toilet Facilities Design……73
Appendix A.3 Expert Evaluation Questionnaire on User Needs Project for Barrier-free Public Toilet Facilities Design……75
參考文獻 Afacan, Y., & Gurel, M. O. (2015). Public toilets: an exploratory study on the demands, needs, and expectations in Turkey.Environment and Planning B: Planning and Design, 42(2),242-262.
Akbaş, H., & Bilgen, B. (2017). An integrated fuzzy QFD and TOPSIS methodology for choosing the ideal gas fuel at WWTPs. Energy, 125, 484-497.
Bellman, R. E., & Zadeh, L. A. (1970). Decision-making in a fuzzy environment. Management science, 17(4), B-141.
Bhattacharya, A., Sarkar, B., & Mukherjee, S. K. (2005). Integrating AHP with QFD for robot selection under requirement perspective. International journal of production research, 43(17), 3671-3685.
Bichard, J. A., & Knight, G. (2012). Improving public services through open data: public toilets. Municipal Engineer, 165(ME3), 157-165.
Brad, S. (2009). Concurrent multifunction deployment (CMFD). International Journal of Production Research, 47(19), 5343-5376.
Chan, L. K., & Wu, M. L. (2002). Quality function deployment: A literature review. European journal of operational research, 143(3), 463-497.
Chen CT (2001) A fuzzy approach to select the location of the distribution center. Fuzzy Sets Syst, 118:65–73
Chen, Shan-Huo. (1985): Ranking fuzzy numbers with maximizing set and minimizing set. In Fuzzy Sets and Systems 17 (2), pp. 113–129.
Cho, J., Chun, J., Kim, I., & Choi, J. (2015). QFD based benchmarking logic using topsis and suitability index. Mathematical Problems in Engineering, 2015.
Chua, S. C., Lim, H. S., Oh, T. H., & Pang, S. Y. (2013). On the possibility of fuzzy method and its mathematical framework in OBE measurements. Knowledge-Based Systems, 37, 305-317.
Chuanmei, H., & Zongyi, W. (2016). Study on the influence of material to urban public facilities design. Oxidation Communications, 39(2 A), 2133-2139.
Cudney, E. A., & Gillis, W. L. (2016). Quality Function Deployment Implementation in Construction: A Systematic Literature Review. Frontiers of Engineering Management, 3(3), 224-230.
Deciu, E. R., Ostrosi, E., Ferney, M., & Gheorghe, M. (2005). Configurable product design using multiple fuzzy models. Journal of Engineering Design, 16(2), 209-233.
DuBose, J., MacAllister, L., Hadi, K., & Sakallaris, B. (2018). Exploring the Concept of Healing Spaces. HERD: Health Environments Research & Design Journal, 11(1), 43-56.
Feng Xi. (2010). Balance in Design, Balance Design - On Barrier-free Design of Public Transportation Facilities. Northern Art: Journal of Tianjin Academy of Fine Arts, (1), 71-71.
Gao Jing. (2008). Talking about Barrier-free Design of Residential Toilet. Shanxi Architecture, 34 (11), 72-73.
Griffin, A., & Hauser, J. R. (1993). The voice of the customer. Marketing science, 12(1), 1-27.
Han, S., Yang, L., Yu, L., & Zhong, P. (2011). Study on Improving Design of Gasoline Engine with Quality Function Deployment. Advanced Science Letters, 4(6-7), 2452-2456.
Hexi. (2014). Research on Barrier-free Facilities of Contemporary Urban Pedestrian Overpasses. Jiangxi Building Materials, (7), 191-192..
Iranmanesh, S. H., Rastegar, H., & Mokhtarani, M. H. (2014). An intelligent fuzzy logic–based system to support quality function deployment analysis. Concurrent Engineering, 22(2), 106-122.
Janeček, P. (2017). Accessible tourism for all: current state in the Czech business and non-business environment.
Kamvysi, K., Gotzamani, K., Andronikidis, A., & Georgiou, A. C. (2014). Capturing and prioritizing students’ requirements for course design by embedding Fuzzy-AHP and linear programming in QFD. European Journal of Operational Research, 237(3), 1083-1094.
Ko, Y. C., & Lo, C. H. (2016). Application of green quality function deployment and fuzzy theory to the design of notebook computers. Journal of Interdisciplinary Mathematics, 19(4), 843-858.
Kwong, C. K., & Bai, H. (2003). Determining the importance weights for the customer requirements in QFD using a fuzzy AHP with an extent analysis approach. Iie Transactions, 35(7), 619-626.
Layton, N. A., & Steel, E. J. (2015). “An environment built to include rather than exclude me”: Creating inclusive environments for human well-being. International journal of environmental research and public health, 12(9), 11146-11162.
Lee, A. S. (2014). The investigation into the influence of the features of furniture product design on consumers' perceived value by fuzzy semantics. South African Journal of Business Management, 45(1), 79-93.
Lid, I. M. (2014). Universal design and disability: An interdisciplinary perspective. Disability and rehabilitation, 36(16), 1344-1349.
Li, M., Jin, L., & Wang, J. (2014). A new MCDM method combining QFD with TOPSIS for knowledge management system selection from the user's perspective in intuitionistic fuzzy environment. Applied soft computing, 21, 28-37.
Li Gaofeng, Duan Jinjuan, Lai Qing, & Wei Chen-mei. (2013). Discussion on Barrier-free Toilet Design for People with Physical Disabilities - Taking Users of Manual Wheelchairs as an Example. Chinese Rehabilitation Theory and Practice, 19 (4), 393-397.
Li Hanlin, Shi Jin, & Gao Nan. (2013). Research on Barrier-free Facilities of Contemporary Urban Pedestrian Overpasses. Modern Urban Studies, (3), 64-69.
Li Yao. (2015). Elevator Design Analysis Based on Barrier-free Design Concept. Prospects. Science and Technology, 28,140.
Liu Bo. (2014). Case Analysis and Research on the Optimal Design of Urban Public Toilets. Packaging Engineering, 35 (10), 117-121.
Maskery, H. (2007). Crossing the digital divide—possibilities for influencing the private-sector business case. The Information Society, 23(3), 187-191.
Nikonova, A. A. (2016). The state program" Accessible environment" As condition of dissolution of disability barriers in RUSSIA. Vestnik Tomskogo Gosudarstvennogo Universiteta-Filosofiya-Sotsiologiya-Politologiya, 33(1), 76-88.
Qi Ruiwen, Xiong Xingfu, & Wanli. (2006). Barrier-free Bathroom Space Design for the Elderly. Journal of Tianjin Institute of Urban Construction, 12 (2), 93-95.
Rashid, S. N. S. A., Hussain, M. R., & Yusuff, R. M. (2008). Designing homes for the elderly based on the anthropometry of older Malaysians. Asian Journal of Gerontology Geriatrics, 3(3), 75-83.
Rogulj, K., & Jajac, N. (2018). Achieving a Construction Barrier–Free Environment: Decision Support to Policy Selection. Journal of Management in Engineering, 34(4), 04018020.
Şengül, Ü., Eren, M., Shiraz, S. E., Gezder, V., & Şengül, A. B. (2015). Fuzzy TOPSIS method for ranking renewable energy supply systems in Turkey. Renewable Energy, 75, 617-625
Siu, K. W. M. (2006). Design quality of public toilet facilities. International Journal of Reliability, Quality and Safety Engineering, 13(04), 341-354.
Tan, K. C., & Shen, X. X. (2000). Integrating Kano's model in the planning matrix of quality function deployment. Total quality management, 11(8), 1141-1151.
Tutuncu, O., & Lieberman, L. (2016). Accessibility of hotels for people with visual impairments: From research to practice. Journal of Visual Impairment & Blindness, 110(3), 163-175.
Wang, Q. (2017). Research on the assessment of psycholinguistic teaching effect with triangular fuzzy information. Journal of Intelligent & Fuzzy Systems, 32(1), 1139-1146.
Wang Mingzi, & Li Xiong. (2010). Investigation and Research on Barrier-free Facilities in Nanjing. Agricultural Science and Technology and Information: Modern Gardens, (3), 55-57.
Wang Xiaorong, Dong Ya, & Jia Weiyang. (2013). Investigation and Design Strategy Analysis of Barrier-free Signs in Tianjin. Northern Arts: Journal of Tianjin Academy of Fine Arts, (1), 94-96.
Wang Xiaoyu. (2009). Barrier-free Design of Bathroom in Apartments for the Elderly. Hebei Industrial Science and Technology, 26 (6), 522-524.
Weng Caiqiong, & Chuang Shixian. (2014). Construction of General Safety Design Criteria for Residential Bathroom Space - Targeting Apartment Buildings in Taipei. Journal of China University of Science and Technology, (59), 73-91.
Wu Fan. (2015). Analysis of Barrier-free Landscape Design Principles and Methods. Abstract Edition: Engineering Technology, (50), 163-163.
Wu, J., & Chiclana, F. (2014). Visual information feedback mechanism and attitudinal prioritisation method for group decision making with triangular fuzzy complementary preference relations. Information Sciences, 279, 716-734.
Xiang, Z. R., Zhi, J. Y., Dong, S. Y., Li, R., & He, S. J. (2018). The impacts of ergonomics/human factors of wheelchair/user combinations on effective barrier-free environments design: A case study of the Chinese universal rail coach layout. International Journal of Industrial Ergonomics, 67, 229-241.
Xu Hanrui. (2012). Discussion on Barrier-free Design of Information Indicating Facilities in Public Environment - Take Landscape Environment as an Example. Design, (10), 80-81.
Xu Juanyan. (2009). Current Situation and Countermeasures of Barrier-free Bathroom Product Design. Journal of Jiangsu Normal University of Technology: Natural Science Edition, 15 (3), 58-64.
Ye Rongqing. (2013). Design and Implementation of a Barrier-free Facility Map Service System Based on Sky Map Fujian. Standardization of Surveying and Mapping, 29 (1), 31-33.
Yi Hong, Zhang Bingmei, & Zhan Jie. (2015). Exploration of Information Barrier-free Services in Public Libraries Oriented by Information Disadvantaged Groups. Library Work and Research, 1 (01), 78-8.
Yin Nan. (2008). Application of Barrier-free Design in Indoor Residential Toilet. Today's Keyuan, (2), 156-156.
Yu, J., Ma, G., & Jiang, X. (2017). Impact of the built environment and care services within rural nursing homes in China on quality of life for elderly residents. Engineering, Construction and Architectural Management, 24(6), 1170-1183.
Yue Xiang. (2013). Enlightenment of General Design of Urban Public Transportation Facilities in Berlin to China. Journal of Chifeng University: Natural Science Edition, (6), 26-29.
Zadeh, L. A. (1965). Fuzzy sets. Information and control, 8(3), 338-353.
Zhang, E. (2015). Analyzing the effects of different signs to increase the opportunity of designated van accessible parking spaces (Doctoral dissertation, University of Kansas).
Zhang Lei, & Zhang Pin. (2003). Research on Barrier-free System Design of Toilet in Elderly Living Space. Packaging Engineering, 24 (6), 94-95.
Zhang Wenxin. (2014). Discussion on Barrier-free Design of Municipal Roads. Urban Architecture, (17), 288-288.
Zhang Jianmin. (2008). Barrier-free Toilet Design. Journal of Guizhou University: Natural Science Edition, 25 (2), 198-200.
Zhang Xiaochun, Zhang Yunlong, Sun Chao, & Xu Jianmin. (2014). Exploration and Practice of Public Transport Barrier-free System Planning in Shenzhen. Highway, 59 (6), 165-171.
Zhong Zhenya, & Shen Liming. (2012). Barrier-free Kitchen and Bathroom Space Design for the Elderly. Shanxi Architecture, 38 (5), 8-9.
論文全文使用權限
  • 同意授權校內瀏覽/列印電子全文服務,於2024-07-01起公開。
  • 同意授權校外瀏覽/列印電子全文服務,於2024-07-01起公開。


  • 如您有疑問,請聯絡圖書館
    聯絡電話:(06)2757575#65773
    聯絡E-mail:etds@email.ncku.edu.tw