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系統識別號 U0026-1507201407421000
論文名稱(中文) 影響印尼急診護理人員遭受職場暴力之相關因素
論文名稱(英文) Factors Related to Workplace Violence against Nurses in Indonesian Emergency Departments
校院名稱 成功大學
系所名稱(中) 護理學系
系所名稱(英) Department of Nursing
學年度 102
學期 2
出版年 103
研究生(中文) 左安如
研究生(英文) Anggri Noorana Zahra
學號 T26017161
學位類別 碩士
語文別 英文
論文頁數 85頁
口試委員 指導教授-馮瑞鶯
口試委員-王靜枝
口試委員-許以霖
中文關鍵字 none 
英文關鍵字 emergency department  factors  Indonesia  nurses  workplace violence 
學科別分類
中文摘要 none
英文摘要 Objective: The objective of this study is to examine violent incidents experienced by nurses and the associated factors of violence against nurses in Indonesian emergency departments.
Methods: A structured questionnaire from the World Health Organization (WHO) on workplace violence in the health sector was modified and translated into Bahasa. A total of 169 nurses working in emergency departments in six (6) hospitals in Jakarta and Bekasi Indonesia were participated in the study. The gathered data were analyzed using descriptive and multivariate logistic regression.
Result: Ten percent of emergency nurses reported experiencing physical violence and mainly perpetrated by patients, whereas more than a half of emergency nurses (54.6 %) reported experiencing non-physical violence with patient’s relative as the main perpetrators. More than of nurses (55.6%) did not have encouragement to report workplace violence and very few (10.1%) of nurses had received any information or training about workplace violence. No predictors were found to be associated with physical violence, whereas the predictor for non-physical violence is type of hospitals.
Conclusion: The findings of this study highlighted the seriousness of violence in Indonesian emergency departments. Support from the management, encouragement to report violence and availability of workplace violence training are expected to mitigate and manage violence against nurses in emergency departments.
論文目次 Acknowledgements ii
Abstract iv
Table of Contents v
List of Tables ix
Chapter I. Introduction
Background 1
Research Purpose 4
Definition of Terms 5
Overview of Methodology 6
Research design 6
Sample 6
Measurement 6
Analysis 7
Significance 7
Chapter II. Literature Review
Definition of Workplace Violence 8
Workplace Violence in Health Care Settings 9
Workplace violence in general health care settings 9
Workplace violence in emergency departments 9
Workplace Violence in against Nurses 10
Workplace violence against nurses in general 10
Workplace violence against nurses in emergency departments 10
Workplace violence against nurses in Indonesia 11
The Impact of Workplace Violence 12
Impact to nurses 12
Impact to nurses’ personal lives 12
Impact to nurses’ professional lives 13
Impact to patients 14
Factors Related to Workplace Violence 14
Perpetrators 14
Nurses’ personal characteristics 15
Age 15
Marital status 16
Gender 16
Level of anxiety 16
Ethnicity 17
Level of education 17
Nurses’ professional characteristics 18
Violence training 18
Year of experiences 18
Previous violence experience 18
Environment 19
Employment sector 19
Shift work 19
Presence of violence preventive measures 19

Chapter III. Method
Research Design and Sampling 21
Measurement 22
Modified version 24
Ethical Considerations 25
Data Collection Procedures 26
Analysis 27
Chapter IV. Research Results
Personal and Workplace Characteristics 28
Magnitude and Characteristic of Workplace Violence 31
Frequency of violent incidents 31
Emergency nurses’ responses to violent incidents 33
Problems or complaints after violent incidents 34
Actions after the violent incidents 35
Safety measures in the workplace 37
Factors and Predictor for Workplace Violence 40
Related factors for workplace violence 40
Predictors to workplace violence 44
Qualitative Survey 44
Chapter V. Discussion
Discussion 46
Limitation of the Study 52
Future Study Recommendation 52
Implication 52
Conclusion 53
References 54
Appendix 1: Informed Consent 59
Appendix 2: Questionnaire 62
Appendix 3: Content Validity Index 75
Appendix 4: Questionnaire Permission 77
Appendix 5: Ethical Clearance 79
Appendix 6: Hospital Permission 80
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