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系統識別號 U0026-1405201510591100
論文名稱(中文) 大學校務績效管理之研究-以某國立大學為例
論文名稱(英文) The Study of Academic Performance Management : The Case of a National University
校院名稱 成功大學
系所名稱(中) 工業與資訊管理學系碩士在職專班
系所名稱(英) Department of Industrial and Information Management (on the job class)
學年度 103
學期 2
出版年 104
研究生(中文) 吳政璋
研究生(英文) Cheng-Chang Wu
學號 R37011134
學位類別 碩士
語文別 中文
論文頁數 49頁
口試委員 指導教授-李昇暾
指導教授-耿伯文
口試委員-林清河
口試委員-郭淑靜
中文關鍵字 商業智慧  校務績效管理  關鍵績效指標  線上處理分析  頂尖大學 
英文關鍵字 Business Intelligence system  academic performance management  key performance indicators  online analytical processing  top university 
學科別分類
中文摘要 因全球化趨勢與少子化問題,高等教育機構面臨國內學府激烈競爭,更需面對國外調查機構公布之世界大學排名,有鑑於此教育部推動「發展國際一流大學及頂尖研究計畫」兩期十年,分別補助國內優良學府邁向世界頂尖大學之列。而運用商業智慧系統於頂尖大學校務績效管理之關鍵績效指標進行監控、分析與策略發展具有以下優勢,一、減輕資料蒐集、處理、分析與報表產生所耗費大量的時間與人力。二、加快決策速度,透過商業智慧系統,可以輕易從多維度,多面向、多時段做各種資料比較分析,藉由簡潔的圖像化報表顯示,使學校經營者獲得有用資訊以加快決策反應速度。三、運用資料倉儲與相關資料,商業智慧系統針對多季、多年之原始資料,可輕易協助分析出各項績效差異與趨勢特性。
英文摘要 Due to the trend of globalization and the low birth rate problem, higher education institutions are not only facing fierce competition in Taiwan, but also are faced with the announcement of the foreign investigation agencies in the world university rankings. In view of the Ministry of Education to promote “Aim for the Top University Project” and subsidy national excellent university toward the world's top universities. The use of business intelligence (BI) systems to monitor and analyze key performance indicators for the performance management of Top University, it has the following advantages. First, we can save a lot of time and man power to do the data collection, processing, analysis and report generation. Second, we can accelerate decision making through business intelligence system and easily do all kinds of information from multi-dimensional, multi-faceted, multi-period comparative analysis, by showing simple graphical reports that school managers to obtain useful information in order to accelerate the reaction speed of decision-making. Third, We can use data warehous, business intelligence systems and related information to easily analyze the performance differences between the characteristics and trends by using many seasons and years of the raw materials.
論文目次 摘 要                  ii
Abstract                iii
誌 謝                  vii
目 錄                  viii
表目錄                  x
圖目錄                  xi
第一章 緒論               1
 第一節 研究背景與動機         1
 第二節 研究目的             2
 第三節 研究進行步驟          3
第二章 文獻探討             5
 第一節 關鍵績效指標          5
  一、關鍵績效指標之意涵        5
  二、關鍵績效指標之評估與分析     6
  三、關鍵績效指標於高等教育相關之研究 8
 第二節 商業智慧            9
  一、商業智慧的定義          9
  二、商業智慧方法論          11
  三、商業智慧的主要元件        12
  四、小結               13
 第三節 線上分析處理          13
  一、OLAP 概述            13
  二、小結               15
第三章 研究方法             16
 第一節 商業智慧系統協助管理與決策   18
 第二節 商業智慧系統的建置       20
  一、資料倉儲(Data Warehouse)    21
  二、資料倉儲建置流程         24
第四章 研究成果             28
 第一節 建置商業智慧(BI)系統      28
 第二節 報表即時圖像化         33
 第三節 績效趨勢             37
第五章 結論與建議            39
 第一節 結論              39
  一、減輕處理大量數據的時間      39
  二、協助加速決策           40
  三、易分析出績效差異與趨勢特性    41
 第二節 研究限制            42
 第三節 未來研究建議          44
中文文獻:                45
英文文獻:                47
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