||Critical Users' Concerns on Philippine Metro Rail Transit: An Application of Multiple Criteria Decision Making Approach
||Critical Users’ Concerns on Philippine Metro Rail Transit: An Application of Multiple Criteria Decision Making Approach
||Institute of International Management (IIMBA--Master)
||Elaine Luarca Elumba
口試委員-Alan J. Webb
Multiple criteria decision Making (MCDM)
Analytic hierarchy process (AHP)
Resource base view (RBV)
Transport economic development
Concerns of commuters towards MRT
This study builds on the Resource Base View theory for organizations and how the external social factors can affect the operational efficiency of the Metro Manila MRT Line 3 thereby to propose recommendations on the principles of Project Management that in turn can influence their strategic competitive advantage. By utilizing the Analytical Hierarchy Process, the critical concerns of the commuters were identified, weighted and ranked according to their vector priorities. The importance of these criteria represents the sectors of the system that may need immediate investment or solution from the railway company’s decision makers.
As such, using the AHP approach, five major criteria were identified which includes pricing, timeliness, service, comfort and security each with sub-criteria of its own. Findings show that more than 12 percent of the 142 respondents deem that pricing of the fare compared to other modes of transport in the city concerns them the most followed by security issues that specifically deals with the pick-pocketing inside the station and the trains while facilities like lavatory or more stations were all rated of low. These factors influence their perception and preference towards the system both positively and negatively depending on the quality they get and therefore recommended to be paid attention to.
TABLE OF CONTENTS
TABLE OF CONTENTS VI
LIST OF TABLES IX
LIST OF FIGURES XI
CHAPTER ONE INTRODUCTION 1
1.1 Research Background. 1
1.2 Research Gaps. 4
1.3 Motivation of the Study. 7
1.4 Research Objectives and Significance. 9
1.5 Structure of the Study. 10
CHAPTER TWO LITERATURE REVIEW 12
2.1 Metropolitan Manila Philippines and Transport Condition. 12
2.2 Metro Rail Transit Line 3 (MRT3). 14
2.2.1 Terms of Contract. 15
2.2.2 Ridership. 17
2.2.3 Rolling Stock. 20
2.2.4 Budgetary Consequences. 21
2.2.5 Current Status. 22
2.3 Decision Support for Railway: Project Management Perspective. 23
2.4 Essential Considerations in Railway in Pursuit of Efficient Operation. 25
2.4.1 Resource Based View (RBV) Theory in Railway Management. 33
CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY 37
3.1 Research Design and Procedure. 37
3.1.1 Framework Development. 37
3.1.2 Developing the Criteria: Content Analysis. 38
3.2 Research Method. 42
3.2.1 Multiple Criteria Decision Making. 42
3.2.2 Pairwise Comparison Technique: Analytical Hierarchy Process (AHP). 42
3.3 Sampling Plan of the Study. 45
3.3.1 AHP Step by Step Process. 45
3.3.2 Quantified Step by Step Process. 46
CHAPTER FOUR RESULTS AND DATA ANALYSIS 49
4.1 Demographics of the Respondents. 50
4.2 Empirical Analysis. 52
4.2.1 Empirical Analysis of the Outcomes: Level 1 Major Criteria. 52
4.2.2 Empirical Analysis of the Outcomes: Level 2 Sub-Criteria. 57
CHAPTER FIVE CONCLUSIONS AND RECOMMENDATIONS 74
5.1 Discussion. 74
5.2 Project Management Proposal Overview: A Social Contract. 76
5.2.1 From Theory to Practice: PM as Tool for RBV. 76
5.2.2 The Project: Manila MRT Development and Improvement. 78
5.2.3 The Project: Characterized. 81
5.2.4 The Project’s Challenges and Risks. 82
5.3 Limitations and Recommendations for Future Research. 86
Apendix 1: Questionnaire Design. 98
LIST OF TABLES
Table 1-1 Existing Problems in Philippine Rail Transport in General 2
Table 2-1 Metro Manila Population over the Years 12
Table 2-2 Updated 2012 Budget for MRT-3 16
Table 2-3 Summaries of Techniques for Measuring Quality of Service 26
Table 3-1 User’s Critical Concern Goal Structure 40
Table 3-2 Break-down of Respondents’ Controlled Variables 45
Table 3-3 Average Random Consistency Index (R.I.) 48
Table 4-1 Traditionally Pairwise Intensities and Simplified Choices Used in this Research 49
Table 4-2 Comparison Matrix Format Used in this Study 50
Table 4-3 Pairwise Comparison of the Five Major Criteria 54
Table 4-4 Normalization of the Five Major Criteria 55
Table 4-5 Test of Consistency of the Five Major Criteria 56
Table 4-6 Pairwise Comparison under Criterion Pricing 58
Table 4-7 Normalization and Test of Consistency under Criterion Pricing 58
Table 4-8 Pairwise Comparison under Timeliness Criterion 59
Table 4-9 Normalization and Test of Consistency under Timeliness Criterion 60
Table 4-10 Pairwise Comparison under Service Criterion 62
Table 4-11 Normalization and Test of Consistency under Service Criterion 62
Table 4-12 Pairwise Comparison under Comfort Concerns Criterion 66
Table 4-13 Normalization and Test of Consistency under Comfort Criterion 68
Table 4-14 Pairwise Comparison under Security Concerns Criterion 69
Table 4-15 Normalization and Test of Consistency under Security Concerns Criterion 69
Table 4-16 AHP Overall Ranking of All the Entries (Sub-Criteria Interdependence) 71
Table 5-1 Objectives and Results 75
Table 5-2 Project Recommendations Based on the Ranking Results 84
LIST OF FIGURES
Figure 2-1. Companies involved in decision making of MRT3 operation and management 16
Figure 2-2. Railway map of the Philippines 18
Figure 2-3. MRT3 comparative ridership report per station 19
Figure 2-4. Fare table and travel time guide of MRT3 20
Figure 2-5. MRT3 vehicle specifications 21
Figure 2-6. PPP program project for MRT line 3 23
Figure 2-7. Project-system interfaces in railway 24
Figure 2-8. The resource-based view 36
Figure 3-1. Goal hierarchy structure for critical users’ concerns 41
Figure 3-2. Advantages of AHP method 44
Figure 4-1. Satisfaction level of commuters towards the current MRT3, April-May 2012 51
Figure 4-2. Weighted vectors of priority for the five major concerns of commuters 57
Figure 4-3. Weighted vectors of priority for the pricing concerns of commuters 58
Figure 4-4. Weighted vectors of priority for the timeliness concerns of commuters 61
Figure 4-5. Weighted vectors of priority for the service concerns of commuters 63
Figure 4-6. Weighted vectors of priority for the comfort concerns of commuters 65
Figure 4-7. Weighted vectors of priority for the security concerns of commuters 70
Figure 4-8. Shares of overall ranking of critical concerns of commuters 73
Figure 5-1. From project management to project type procedure 77
Figure 5-2. Project management trends along the dimensions of uncertainty and scope 78
Figure 5-3. Mapping MRT3 key players 79
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