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系統識別號 U0026-1301201222005500
論文名稱(中文) 情緒智商、熱情度以及工作滿意度對南台灣口筆譯人員影響之探討
論文名稱(英文) Exploring Emotional Intelligence, Passion, and Job Satisfaction as Variables Influencing the Field Of Interpretation and Translation in Southern Taiwan
校院名稱 成功大學
系所名稱(中) 國際經營管理研究所碩士在職專班
系所名稱(英) Institute of International Management (IIMBA--Master)(on the job class)
學年度 100
學期 1
出版年 101
研究生(中文) 逄子瑩
研究生(英文) Zi-Ying Pong
學號 ra797108
學位類別 碩士
語文別 英文
論文頁數 76頁
口試委員 召集委員-康信鴻
口試委員-偉耶倫
口試委員-林豪傑
指導教授-莊雙喜
中文關鍵字 熱情度  情緒智商  工作滿意度  工作時數  工作績效  口譯  筆譯 
英文關鍵字 Passion  Emotional Intelligence  Job Satisfaction  Working hours  Job Performance  Interpretation  Translation 
學科別分類
中文摘要 由於台灣與其邦交國日漸繁榮的國際生意往來,現今口譯產業已備受重視。不僅如此,此趨勢更促使專門培育口筆譯人才的相關機構紛紛成立,然而,隨著台灣澎勃的生意發展,現今國際公司對甫踏出校園,尚無工作經驗的畢業生們所要求的門檻也愈來愈高。由於口筆譯是屬於高度壓力的職業類別,因此當有的口筆譯員在此領域大放異采,日進斗金的同時。其他人卻可能落得需要另辟他途餬口的下場。

本研究第一個目標在於整合相關文獻,進而發展出一個有關熱情度、情緒智商以及工作滿意度如何影響口筆譯員之工作績效的研究模式。本研究第二個目標則是進一步藉由南台灣口筆譯人員的問卷調查佐證本研究模式的正確性。

本研究以一式36題的問卷測試了290名口筆譯者以便了解模式中之變項如何影響員工的工作績效以及證明變項間的相對關係-以南台灣口筆譯產業為例。

從研究結果我們得知熱情度、情緒智商以及工作滿意度對工作績效皆有直接的顯著影響。本文中一個有趣的觀點顯示,工作時數這一個變項和工作績效並無相關性。這也提供了我們新的見解,那就是除了工作時數,其他可能的中介因子可能更精確地影響工作績效。
英文摘要 Today, the fields of interpretation and translation have been seen due to the growing international business among Taiwan and foreign countries. More than that, it further inspired the related entities and programs to cultivate talented, professional interpreters and translators. However ,with the blooming business, these programs and entities requiring more for students who just graduated without working experiences.
In addition, the occupations of interpretation and translation have been considered high pressured jobs that while some of interpreters and translators could perform well at work and fare well, others ended up leaving the work for good, searching other occupations for a living.
The first purpose of this study is to integrate relevant literature and develop a comprehensive research model of how passion, emotional intelligence, job satisfaction could influence interpreters and translators’ job performance. The second purpose of this study is to further empirically test the research model through conducting survey research on interpreters and translators in southern Taiwan.Also, to make a clear understanding how these constructs affecting employees’ job performance regarding the fields of interpretation and translation, a 36 –item survey questionnaire was applied to conduct a survey with 290 subjects in order to identify the correlations among the constructs of passion, emotional intelligence, job satisfaction and job performance.
The results of this study indicated that passion ,emotional intelligence and job satisfaction have direct significance over job performance. An interesting point was worthy to be addressed is that when taking comparisons to test how the construct of working hours might have a significance over job performance, the mediating effect of working hours proposed might have an influence over job performance failed , which could provide us the thought of other possibilities or variables might be the mediating factor to influence employees’ job performance more accurately regarding the fields of interpretation and translation.
論文目次 TABLE OF CONTENTS
ACKNOWLEGEMENTS III
ABSTRACT V
TABLE OF CONTENTS VIII
LIST OF TABLES XI
LIST OF FIGURES XIII
CHAPTER ONE INTRODUCTION 1
1.1 Research Background. 1
1.2 Research Motivations. 2
1.3 Research Purposes. 3
1.4 Research Procedure. 3
1.5 Research Limits. 5
1.5.1 Research Scope. 5
1.5.2 Research Subjects. 5
CHAPTER TWO LITERATURE REVIEW 7
2.1 Definition of Relevant Research Variables. 7
2.1.1 Emotional Intelligence. 7
2.1.2 Passion. 12
2.1.3 Job Satisfaction. 14
2.1.4 The Mediator as Working Hours. 17
2.2 Interrelationships among Research Constructs. 17
2.2.1 EI(Emotional Intelligence)and Job Performance. 17
2.2.2 The Relationship between Passion and Job Performance. 20
2.2.3 Job Satisfaction and Job Performance. 23
2.2.4 Working Hours of Job Satisfaction and Job Performance. 25
CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY 30
3.1 Operational Definitions. 30
3.1.1 Interpreters. 30
3.1.2 .Translators. 31
3.1.3 Job Satisfaction. 31
3.1.4 Emotional Intelligence. 32
3.1.5 Passion. 34
3.2 Research Model. 35
3.3 Construct Measurement and Questionnaire Design. 36
3.3.1 Emotional Intelligence. 37
3.3.2 Job Satisfaction. 37
3.3.3 Working Hours. 37
3.3.4 Job Performance. 37
3.4 Sampling Design and Data Collection. 40
3.5 Statistical Techniques. 40
3.5.1 Descriptive Statistic Analysis. 41
3.5.2 Purification and Reliability of the Measurement Variables. 41
3.5.4. Correlation Analysis. 42
3.5.5 Multiple Regression Analysis. 43
CHAPTER FOUR RESEARCH RESULTS 44
4.1 Descriptive Analysis. 44
4.1.1. Response Rate. 44
4.2 Validity and Reliability Analysis. 46
4.3 Correlation Analysis. 49
4.4 Regression Analysis. 49
4.5 ANOVA Analysis. 52
4.5.1. Gender. 53
4.5.2 Age. 53
4.5.3. Education. 55
4.5.4 Work Seniority. 55
4.5.5 Genre of the Industries. 57
4.5.6 Current Working Period. 57
4.5.7 Marital Status. 60
CHAPTER FIVE CONCLUSION AND SUGGESTIONS 61
5.1 Research Conclusions. 61
5.2 Discussion and Conclusion. 62
5.3 Managerial Implications. 68
5.4 Limitation of Research and Suggestions. 69
REFERENCES 71

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