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系統識別號 U0026-1207201923455700
論文名稱(中文) 探討企業流程再造之關鍵因素-以併購企業為例
論文名稱(英文) Exploring the Critical Factors of Business Process Re-engineering on a Case Study of Business Merges and Acquisitions
校院名稱 成功大學
系所名稱(中) 工業與資訊管理學系碩士在職專班
系所名稱(英) Department of Industrial and Information Management (on the job class)
學年度 107
學期 2
出版年 108
研究生(中文) 高靖蕙
研究生(英文) Ching-Hui Kao
學號 R37061325
學位類別 碩士
語文別 中文
論文頁數 71頁
口試委員 指導教授-林清河
口試委員-李昇暾
口試委員-張碩芳
口試委員-耿伯文
中文關鍵字 併購  企業流程再造  變革管理  質性研究 
英文關鍵字 Merges & Acquisitions  business process re-engineering  change management  qualitative research 
學科別分類
中文摘要 現今企業在多元化的競爭壓力下,如何維持競爭優勢持續成長獲利並快速回應市場趨勢成為各大企業變革管理中重要的一環。為了快速獲取技術和市場,併購策略在現今企業中越來越常發生。企業購併讓組織的複雜性增加,如2017年日月光和矽品的合併案、2016年半導體設備供應商艾斯摩爾和漢微科的併購案…等,皆顯示了未來企業經營的複雜性。因此了解企業在併購後的變革挑戰和所實施的企業流程再造關鍵影響因素成為重要的課題,透過已完成併購的個案企業為資料蒐集對象,可作為檢討企業流程再造執行過程中的不足之處,並藉由企業流程再造關鍵因素探討提供企業管理者未來經營參考方向。
企業流程再造的應用種類眾多且相關的議題探討非常廣泛,本研究整合過去文獻探討關於企業流程再造關鍵因素的因子,在個案企業中與曾經參與企業流程再造執行的專案人員及管理者進行深入訪談,經由了解相關執行的過程與組織內部人員的意見反饋,找出企業流程再造關鍵因素在變革中所扮演的角色及重要性。在研究方法上採用質性研究方法的紮根理論,以深度訪談進行資料蒐集,探討企業流程再造理論與企業實務應用之間的差距,提出在過去文獻中可能被忽略的關鍵因素及影響個案企業併購後企業流程再造關鍵因素。
英文摘要 This study explores the key impact factors of business process re-engineering among the case company under the change environment of M&A. Differ from the prior studies of process improvement of business process re-engineering, which ignore the organizational integrity impact, the compatibility with process design and organization operational needs which are also included in this case study.
The purposes of this study are, first, identified the key factors of change management and business process re-engineering based on the related research; secondly, explored the relevance between case company’s key factors of business process re-engineering and change management.
By using the deep depth interview of qualitative research method, our results identified the key factors that influence the success of BPR of the case company are established sense of identity and belonging, adequate communication for correlated process flow, sufficient process integration and process synergy, and commitment to organizational values to create common values in business and working level.
Keyword(s): Merges & Acquisitions, business process re-engineering, change management, qualitative research
論文目次 摘要 i
誌謝 v
目錄 vi
圖目錄 viii
表目錄 ix
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 2
第三節 研究範圍與限制 3
第四節 研究流程 3
第二章 文獻探討 5
第一節 變革管理與企業流程再造 5
2.1.1變革管理 5
2.2.2企業流程再造 9
第二節 併購 15
第三節 質性研究內容分析 20
2.3.1溯因推理 (Abductive Reasoning) 及質性研究方法 (Qualitative Research Method) 20
2.3.2個案分析法 22
第三章 研究方法 24
第一節 研究架構 24
3.1.1質性研究方法 24
3.1.2紮根理論 26
第二節 個案研究法 30
3.2.1 個案研究法定義及目的 30
3.2.2 個案研究法之特性及步驟 32
第三節 資料收集與分析 33
3.3.1個案公司背景介紹 33
3.3.2訪談名單及訪談大綱 33
第四章 分析結果 35
第一節紮根理論分析結果 35
4.1.1開放編碼過程 35
4.1.2建構類目、單元與編碼 37
4.1.3 選擇性編碼之命題分析 41
第二節不同類別因素的關聯 42
第三節事後訪談及補充說明 45
4.3.1工作流程整合命題分析 45
4.3.2組織整合命題分析 49
4.3.3變革管理命題分析 52
第五章 結論與建議 58
第一節 結論與管理意涵 58
第二節 研究限制與未來研究 60
參考文獻 62
中文部分 62
英文部分 62
網站資料 66
附錄一 訪談大綱 67
附錄二 半結構式問卷 68

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英文部分
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網站資料
1、 Atkison (2018年2月12日)。日月光矽品合併案,雙方股東會正式通過。【財經新報】。
取自:https://finance.technews.tw/2018/02/12/ase-spil-new-ase/
2、 Liu Milo (2016年6月16日)。不只 ASML 買下漢微科,半導體設備廠大哥們都在發動強強併購。【科技新報】。
取自:http://technews.tw/2016/06/16/asml-hermes-microvision/
3、 葉乃靜 (2012年10月),陳雅文 (1995年12月)。中文詞彙 : 紮根理論、內容分析法。【國家教育研究院:圖書館學與資訊科學大辭典】。
取自:http://terms.naer.edu.tw/detail/1678711/
取自:http://terms.naer.edu.tw/detail/1683205/
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