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系統識別號 U0026-1108201422105000
論文名稱(中文) 台灣國營事業供應商關係管理之探討:以中油公司潤滑油事業部為例
論文名稱(英文) Investigation of the Supplier Relationship Management in Taiwanese State-Owned Enterprise:A Case Study of Lubricants Business Division in CPC Corporation, Taiwan
校院名稱 成功大學
系所名稱(中) 經營管理碩士學位學程(AMBA)
系所名稱(英) Advanced Master of Business Administration (AMBA)
學年度 102
學期 2
出版年 103
研究生(中文) 黃珮婷
研究生(英文) Pei-Ting Huang
學號 RD6004055
學位類別 碩士
語文別 英文
論文頁數 60頁
口試委員 指導教授-莊雙喜
口試委員-康信鴻
口試委員-周信輝
中文關鍵字 供應商關係管理  國營事業  政府採購法  組織文化 
英文關鍵字 supplier relationship management  stated-owned enterprise  government procurement acts  organizational culture 
學科別分類
中文摘要 本個案研究在於探討個案組織本身與供應商的關係,探討過程亦注重於尋求以下幾個問題的答案,如「保有國營事業本質的企業該如何管理供應商關係? 」、「什麼樣的因素會影響供應商關係之管理?」、「良好的供應商關係管理會帶來什麼樣的效益? 」…等等。
透過以往許多理論上的觀點和探討,本研究定義出影響供應商關係管理的基本要素,以及在供應鏈管理的整體下觀看,供應商管理所代表的角色和影響。本研究更進一步探討所選擇的個案組織當中,現行的供應商關係管理現況,以及改善的方向和必要性。
本研究採用質性研究方法,實證資料的取得乃取自於個案訪談,訪談對象共計20人,分別是個案組織裡的主管、採購人員、以及個案的供應商。
個案訪談後的結果大致分類為兩部分,即為一致性結果以及具差異性結果。其中有差異的部份是相對的微小,然而針對供應商關係管理重要性的認同是相當明顯的。為了達成更完成有效的整體性供應商關係管理,本研究綜合訪談結果以及文獻理論的支援點,發展了一套於實務面具可行性和實用性的供應商關係管理模式。
最後,本研究以訪談中所獲得的資訊進行研究分析,以及闡述供應商模式應納入於營業計劃當中的重要性做為總結。
英文摘要 This research is based on a case study exploring the relationship between the research objective and its suppliers, and then followed questions such as, ” how should the relationship is managed in a company with the substances of the state-owned enterprises?”, “what factors may influence the practice of the supplier relationship management?”, “what effects may bring out from the improved supplier relationship management?”, and so on.
By drawing on the literatures as the theoretical lens, the essential traits as well as the potential impacts may occur on the whole supply-chain are obtained and supported. The research’s investigation is to recognize the current supplier relationship management as well as the necessity to manage.
The research methodology is qualitative research and empirical data is collected by having the in-depth interviews with twenty people, including the senior managers, procurement personnel, and the suppliers.
The results from the in-depth interviews could be divided into two parts which are consistent part and gaps part. The research finds out the gaps are relatively minor and but the importance of supplier relationship management is obvious. With the intention to achieve a more complete, thoughtful, and effective supplier relationship management, the research develops a feasible SRM model to serve the organization for better supplier relationship management.
In the last chapter, the research concludes by reviewing the analysis of the content obtained from the interviews and describing the importance to insert the SRM into the business plans. In the last section of this research, the further research suggestions are also illustrated.
論文目次 TABLE OF CONTENTS
ABSTRACT I
中文摘要 III
ACKNOWLEDGEMENTS IV
TABLES OF CONTENTS VI
LIST OF TABLES X
LIST OF FIGURES XI
CHAPTER ONE INTRODUCTION 1
1.1 Research Background 1
1.2 Research Purpose and Scope 2
1.3 Research Process 3
1.4 Structure of Research 3
CHAPTER TWO LITERATURE REVIEW 5
2.1 Supplier Relationship Management 5
2.1.1 Importance of Supplier Relationship Management 6
2.1.2 Significance of SRM in Supply-Chain Management 7
2.2 Elements of the Organization 10
2.2.1 Organizational Culture 11
2.2.2 Organizational Structure 12
2.2.3 Individual Members 13
2.3 State-Owned Enterprises and the Government Procurement Acts 14
2.3.1 Essential Characteristics of SOE 14
2.3.2 Government Procurement Acts 16
CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY 18
3.1 Research Design and Methodology 18
3.1.1 Research Design 18
3.1.2 Methodology 19
3.2 Case Study 20
3.2.1 Selection of the Case 20
3.2.2 Sampling Process 23
3.2.3 Interview Protocols Design 24
CHAPTER FOUR RESEARCH ANALYSIS AND FINDINGS 26
4.1 Findings of the In-Depth Interviews 26
4.1.1 Items and the Obstacles of the Procurements 26
4.1.2 Expected Roles verse Current Roles for Suppliers 29
4.1.3 Level of SRM and Practices of SRM at Current Operation 30
4.1.4 Benefits of SRM Improvement 32
4.1.5 Directions of SRM Improvement t 34
4.2 Analysis of the three Parties’ Mindsets 37
4.3 Development of SRM Model 40
CHAPTER FIVE CONCLUSION AND SUGGESTIONS 44
5.1 Research Conclusions 44
5.2 Research Limitations 46
5.3 Suggestions for Further Research 47
REFERENCES 49
APPENDICES 54
Appendix 1: Interview protocol-Greetings and Invitation 54
Appendix 2: Interview protocol-For the procurement personnel 55
Appendix 3: Interview protocol-For the senior managers/ decision makers 57
Appendix 4: Interview protocol-For the suppliers 59

LIST OF TABLES
Table 3-1 CPC Lube’s demand from suppliers 21
Table 4-1 Number of Interviewees 26
Table 4-2 Analysis of three parties’ perspectives toward SRM-consistent perspectives 38
Table 4-3 Analysis of three parties’ perspectives toward SRM-perspective gaps 39

LIST OF FIGURES
Figure 1-1 Research Process 3
Figure 2-1 A classic view of supply chain 8
Figure 2-2 Elements of organizations 10
Figure 3-1 CPC Lube’s organizational structure 23
Figure 4-1 SRM model 43
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Chinese:
“Introduction brochure of Lubricants Business Division”, Published by Lubricants Business Division, CPC Corporation, Taiwan. Published Date: 2009-03-06
Websites:
“Bureaucracy Definition” Investopedia. http://www.investopedia.com/terms/b/bureaucracy.asp#axzz2938hwENQ Retrieved 2013-04-18
“Government Procurement Act” Public Construction Commission Executive Yuan Announced Date: 2011-01-26 http://lawweb.pcc.gov.tw/EngLawContent.aspx?Type=E&id=10 Retrieved 2013-03-31
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