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系統識別號 U0026-1107201423281000
論文名稱(中文) 探討供應鏈關係品質因子與協同商務行為對企業動態能力與協同商務績效之影響
論文名稱(英文) Exploring the Effects of Supply Chain Relational Quality Factors and Collaborative Behaviors on Corporate Dynamic Capability and Collaborative Commerce Performance
校院名稱 成功大學
系所名稱(中) 工業與資訊管理學系
系所名稱(英) Department of Industrial and Information Management
學年度 102
學期 2
出版年 103
研究生(中文) 陳亭均
研究生(英文) Ting-Jun Chen
學號 R36011092
學位類別 碩士
語文別 中文
論文頁數 120頁
口試委員 指導教授-王維聰
口試委員-林彣珊
口試委員-陳正忠
中文關鍵字 動態能力  關係品質  協同商務行為 
英文關鍵字 dynamic capability  supply chain relational quality  collaborative behaviors 
學科別分類
中文摘要 現今的生存之道與競爭方式已不再是企業和企業的對抗,而是整體供應鏈體系間的競爭。然而,隨著科技的進步使市場競爭越來越激烈,供應廠商很難只從產品品質與其他競爭者有明顯差異化,因此要做出差異化的重點慢慢從產品本身轉移到與夥伴或顧客間建立的獨特關係上,也就是關係品質。供應鏈夥伴是一種生命共同體,夥伴間透過關係的建立來進行資源交換,試圖創造最大的價值。因此供應鏈管理對企業來說,是一項關鍵性的議題,當市場需求變動狀況不像以往穩定,藉由供應鏈夥伴協同合作以後,企業是否能夠做出即時且有效的行動或策略去因應市場變化,亦即探討供應鏈間的協同合作對於企業動態能力的提升是否是具有影響力。
本研究以問卷發放為研究方法,共回收270份有效問卷,透過結構方程式(SEM)進行資料分析。研究結果發現情感性承諾、正向計算性承諾與規範性承諾對供應鏈間的協同商務行為有正向影響,而負向計算性承諾則有無顯著正向關係。且協同商務行為對於企業的動態能力與績效有顯著幫助。本研究結果將彌補過去承諾信任理論模型之不足,並提供企業對於供應鏈協同合作與提升自身動態能力上的相關實務建議。
英文摘要 The research method of this study is a questionnaire survey, which is not limited with regard to industry and department and includes only managers. It is intended to explore the effects of supply chain relationship quality, which includes the effects of affective commitment, positive calculative commitment, negative calculative commitment, normative commitment and inter-organizational trust on collaborative behaviors. Additionally, it includes an analysis of whether the collaborative behaviors in a supply chain affect the dynamic capability and performance of firms. Based on survey data collected from 270 managers, this study includes 12 hypothesis for which three assumptions are dropped. Both negative calculative commitment and inter-organizational trust don’t have a sufficient effect on supply chain collaborative behavior. The rest of the commitments exhibit a sufficient positive effect on collaboration. However, the most important result is that the collaborative behaviors in the supply chain are sufficient to influence the dynamic capability of the firms under consideration, and the promotion of dynamic capability also exhibits sufficient influence on firm performance.
論文目次 摘要 I
致謝 V
目錄 VI
表目錄 VIII
圖目錄 X
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 3
第三節 研究範圍與限制 3
第四節 研究流程 4
第二章 文獻探討 5
第一節 動態能力 (Dynamic capability) 5
2.1.1 動態能力定義 5
2.1.2 動態能力分類 8
第二節 協同商務 (Collaborative Commerce) 14
2.2.1 協同商務定義 14
2.2.2 供應鏈協同活動 18
2.2.3 協同合作與動態能力 21
第三節 供應鏈關係品質 23
2.3.1 關係承諾定義 25
2.3.2 關係承諾不同分類與供應鏈管理之研究 27
2.3.3 信任定義與分類 33
2.3.4 信任與供應鏈管理研究 39
第四節 小結 41
第三章 研究方法 43
第一節 研究架構 43
第二節 衡量構面與研究假設 44
3.2.1 關係承諾與組織信任 44
3.2.2 供應鏈關係品質與協同商務行為 46
3.2.3 協同商務行為與動態能力、協同績效 48
3.2.4 動態能力與協同績效 49
第三節 問卷設計 51
3.3.1 關係承諾 52
3.3.2 組織信任 53
3.3.3 協同商務行為 54
3.3.4 動態能力 55
3.3.5 協同商務績效 57
第四節 前測與資料分析 57
3.4.1 前測 57
3.4.2 資料蒐集 64
第五節 資料分析方法 64
第四章 資料分析與結果 66
第一節 敘述性統計分析 66
4.1.1 問卷回收狀況 66
4.1.2 基本資料敘述統計 67
4.1.3 研究變項敘述性統計 71
4.1.4 同質性檢測 75
4.1.5 研究變項常態性檢定 76
第二節 信度分析 79
第三節 結構方程式衡量模型 82
4.3.1 收斂效度 82
4.3.2 區別效度 84
第四節 結構方程式之結構模型 85
第五節 小結 88
第五章 結論與建議 89
第一節 研究發現與結論 89
第二節 研究貢獻 92
第三節 研究限制與未來研究方向 94
參考文獻 95
附錄一前測問卷 107
附錄二正式問卷 114
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