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系統識別號 U0026-1107201221391000
論文名稱(中文) 以社會與科技觀點探討個人分享冬眠專案之知識的因素
論文名稱(英文) Examining Factors Influencing the Sharing of the Knowledge of Dormant Project from a Socio-Technical Perspective
校院名稱 成功大學
系所名稱(中) 工業與資訊管理學系碩博士班
系所名稱(英) Department of Industrial and Information Management
學年度 100
學期 2
出版年 101
研究生(中文) 黃川益
研究生(英文) Chuan-Yi Huang
學號 r36984091
學位類別 碩士
語文別 中文
論文頁數 117頁
口試委員 指導教授-王維聰
口試委員-王育民
口試委員-戴偉峻
中文關鍵字 冬眠專案  知識分享  社會科技觀點  知識管理系統 
英文關鍵字 Dormant project  Knowledge sharing  Socio-technical perspective  Knowledge management system 
學科別分類
中文摘要 實務上,專案常會因為內外部的因素造成專案取消或暫停一段時間後再執行,有學者將此類專案稱之為冬眠專案。文獻指出,專案團隊中的知識分享可以維持競爭優勢並提升成員解決問題的能力。而且,專案中或多或少都有重複或類似的作業,若能將其中的知識分享出來,將有助於往後專案的執行,不僅提升作業效率也能避免錯誤重蹈覆轍。相反地,若專案中的知識未能分享,往後的專案便無法利用先前的相關經驗與專業技能,一切得重新摸索,可能導致成本的浪費。因此,知識分享對冬眠專案而言顯得格外地重要。如何促使參與過冬眠專案的成員將其中的知識分享出來便成為本研究所關注的議題。
經文獻探討得知,社會因素(如相互性、信任等)為影響企業員工分享知識的重要因子。根據冬眠專案的特性,專案被中斷後,原本專案團隊的成員可能重組。在新團隊中,人與人相處之狀況便可能影響個人分享知識之意圖。此外,企業員工進行知識分享時,也常透過資訊科技的使用。其中,知識管理系統即為員工用來分享知識的工具之一。若有良好的知識管理系統,將使員工更樂於分享知識。
因此,本研究以社會與科技的觀點,探討參與過冬眠專案的員工分享冬眠專案知識的因素。本研究針對企業中參與過冬眠專案的員工進行問卷調查,共收集126份有效問卷,並以結構方程模式中的部分最小平方法來驗證。研究結果顯示,社會因素中的相互性、信任與知識自我效能會顯著影響分享冬眠專案知識的意圖;科技因素中的知識品質會顯著影響分享冬眠專案知識的意圖,系統品質則否;而系統品質與知識品質會顯著影響員工對知識管理系統的滿意度,但滿意度並不顯著影響分享冬眠專案知識的意圖。而員工分享冬眠專案知識的意圖會顯著影響其分享冬眠專案知識的行為。期望本研究結果能彌補過去文獻之不足,並能提供企業促進員工進行冬眠專案知識之分享的依據。
英文摘要 In practice, projects are often paused or cancelled due to some internal or external factors. This kind of projects is often referred to as dormant projects by academics. Prior studies indicate that knowledge sharing in a project team can help maintain the team’s competitive advantage and enhance its members’ abilities of solving problems. Additionally, there are often duplicated or similar tasks among projects. If the knowledge about the tasks is shared, projects can be progressed more smoothly. On the contrary, if the knowledge is not shared, the projects may have to start over and thus leads to unnecessary increase in the project costs. As a result, the sharing of knowledge related to dormant projects is an important issue, and thus the answer to the question of how to enable the employees to share the knowledge of dormant project is worth exploring.
The results of a literature review indicate that social factors have significant effects on individuals’ knowledge sharing behaviors in an organization. In practice, the original team members of a dormant project may be regrouped after the project is terminated. The relationships between the members of the new project team can influence these members’ intention to share their knowledge with others. Additionally, employees usually share their knowledge with others via the use of information technology such as knowledge management system (KMS). A good KMS can faciltate employees’ knowledge sharing behaviors. Therefore, this study aims to examine the factors influencing the sharing of the knowledge of dormant project from a socio-technical perspective.
By analyzing the survey data collected from 126 practitioners in Taiwan using the technique of Partial Least Squares (PLS), it is found that reciprocity, trust, knowledge self-efficacy and information quality are central to the intention of dormant project’s knowledge sharing, but system quality are not. Additionally, system quality and information quality positively influence user satisfaction, and user satisfaction doesn’t positively influences the intention of knowledge sharing in the context of dormant projects. Finally, the intention of sharing the knowledge of dormant projects is found to be critical in terms of facilitating the actual behaviors of individuals for sharing the knowledge of dormant projects. The findings of this study are expected to advance the understanding of the sharing of knowledge related dormant projects, and thus can help organizations develop methods to encourage their employees to actively share the knowledge of dormant project.
論文目次 摘要 I
Abstract II
誌謝 IV
目錄 VI
表目錄 VIII
圖目錄 X
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 2
第三節 研究範圍與限制 3
第四節 研究流程 3
第二章 文獻探討 5
第一節 冬眠專案(Dormant project) 5
第二節 知識管理 7
第三節 社會─科技觀點(Socio-technical perspective) 14
小結 28
第三章 研究方法 29
第一節 研究架構 29
第二節 研究假說 30
第三節 問卷設計 37
第四節 資料分析 44
第五節 資料分析方法 52
第四章 資料分析與結果 56
第一節 敘述性統計與常態性檢定 56
第二節 同質性檢定 70
第三節 信度分析 72
第四節 相關分析 77
第五節 衡量模型 78
第六節 結構模型 82
第五章 結論與建議 87
第一節 研究發現與結論 87
第二節 研究貢獻 90
第三節 研究限制與未來研究方向 92
參考文獻 94
附錄一 前測問卷 103
附錄二 實測問卷 111
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