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系統識別號 U0026-1007201615285600
論文名稱(中文) 應用多元質性研究方法探討創業團隊中人際衝突與創業家精神之關聯─以某創新醫材團隊為例
論文名稱(英文) Exploring the relationship between team conflict and entrepreneurship using multiple qualitative research methods: a case study of an innovative medical device team
校院名稱 成功大學
系所名稱(中) 資訊管理研究所
系所名稱(英) Institute of Information Management
學年度 104
學期 2
出版年 105
研究生(中文) 陸芝岑
研究生(英文) Chih-Tsen Lu
學號 R76031066
學位類別 碩士
語文別 中文
論文頁數 81頁
口試委員 指導教授-王維聰
口試委員-林彣珊
口試委員-戴偉峻
中文關鍵字 創業團隊  團隊衝突  決策品質  創業家精神  系統動力學 
英文關鍵字 Entrepreneurial team  Team conflict  Decision quality  Entrepreneurship  System Dynamics 
學科別分類
中文摘要   在全球受到金融海嘯、經濟不景氣的狀況下,企業家們為了抵抗大環境的衝擊,同時面對日新月異的新興產品生態,企業致力創造獨一無二的核心能力以在市場中持續獲利並達永續生存;創業者們組成創業團隊,透過團隊合作,組織不同的價值能力,來回應快速變化的市場需求以及問題。在群體合作作業時,會因為不同的因素產生人與人之間的衝突,這些衝突不僅影響團隊執行任務的成效、影響任務決策的品質以及成員的創業家精神,最終也可能成為影響此創業團隊成功與否的關鍵。
  過去研究中,創業家精神著重於個人之人格特質及其對創業績效之影響,鮮少討論其在團隊活動中的情境以及創業期間其他可能影響結果之因素,為探討創業團隊中之團隊衝突對於決策品質及創業家精神之影響,本研究從過去文獻中找出衝突發生的前因因素,建立初步的研究模型,再利用訪談以及參與式觀察兩方法來蒐集資料,得到個案創業團隊的營運狀況,同時,為了使命題更加符合團隊在實務中的運作,本研究透過系統動力學之研究方法,發展出創業團隊在團隊衝突對於決策品質,最終影響至創業家精神的動態關係,以提出研究命題,並找出交互影響的作用關係,以提出未來建議供創業團隊作為實務操作的參考依據。
  本研究之研究結論發現,團隊衝突對團隊本身會對其造成影響,然而,特定程度的團隊衝突,對團隊並非完全無益,反之,在衝突的過程中,可幫助團隊釐清問題以及增加溝通討論進而突破作業困境;而在創業團隊裡,成員特有的創業家精神增長可以幫助團隊在活動時,保持於正向且良性之循環,並藉由命題的發展以及系統動力學的回饋圖,提出創業團隊在早期運作時之實務建議,盼幫助未來團隊持續成長,且有更好的績效。
英文摘要 In order to respond to the impact of the global financial crisis and economic depression, government agencies in many countries have started to encourage entrepreneurial startups. Additionally, because of dynamic and competitive markets, companies need to have a unique core competency in order to profit from sustainable development. Entrepreneurs could thus work as a team to achieve this, as combining the unique perspectives and abilities from each team member could lead to more effective solutions. However, conflicts inevitably occur when we put together a group of different people. These conflicts not only impact team performance and decision quality, but also affect the entrepreneurship of each member. However, such conflict can also lead to successful outcomes for startups.
We reviewed the literature to find the plausible factors that lead to team conflict in order to investigate how this can impact the decision quality of the team and the entrepreneurship of each member. We built our preliminary research model based on theories in the existing literature. We used qualitative research methods to get detailed information and extensive data from an actual entrepreneurial team. In addition, this research used a system dynamics method to analyze the survey data and propose a set of propositions. This method helps us to know not only the relationship between team conflict and entrepreneurship, but also the related feedback mechanism.
The results of this study show that team conflict has a significant impact on the team examined this work. However, moderate levels of conflict could help the team to clarify matters and break through the bottlenecks it faces, as well as enhancing members’ entrepreneurship, which would enable the team working to work more positively, and so achieve better performance.
論文目次 摘要 i
Abstract ii
致謝 v
目錄 vi
表目錄 ix
圖目錄 x
第壹章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 3
第三節 研究範圍與限制 3
第四節 研究流程 4
第貳章 文獻探討 5
第一節 創新與創業 5
2.1.1 創業家精神 5
2.1.2 創業團隊 7
2.1.3 創業階段 8
第二節 團隊人際衝突 8
第三節 團隊衝突之前因 11
第四節 決策品質 13
第五節 小結 16
第參章 研究方法 18
第一節 研究模型 18
第二節 研究問題 20
第三節 研究方法 21
3.3.1 質性研究 22
3.3.2 資料蒐集方法 22
3.3.3 參與式觀察 24
3.3.4 資料編碼 26
第四節 資料分析方法 27
3.4.1 系統動力學 27
3.4.2 系統動力學發展方法 33
3.4.3 研究架構因果關係回饋 36
第肆章 資料分析與結果 38
第一節 研究資料蒐集與分析 38
4.1.1 訪談與觀察對象 38
4.1.2 團隊案例簡介 40
第二節 研究命題 40
4.2.1 團隊成員特色 41
4.2.2 團隊特色 45
4.2.3 任務特色 50
4.2.4 回饋關係 54
4.2.5 模型架構 68
第伍章 結論 70
第一節 研究結論 70
第二節 管理實務意涵 72
第三節 理論貢獻 73
第四節 研究限制與未來研究方向 74
參考文獻 76
附錄一 訪談問項 80
附錄二 本研究參與觀察之重點 81
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