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系統識別號 U0026-0908201507300700
論文名稱(中文) 設計師轉化使用者經驗模式之研究
論文名稱(英文) Study of a mode for designers to transform user experience
校院名稱 成功大學
系所名稱(中) 工業設計學系
系所名稱(英) Department of Industrial Design
學年度 103
學期 2
出版年 104
研究生(中文) 馬驍
研究生(英文) MA XIAO
學號 P36023021
學位類別 碩士
語文別 英文
論文頁數 146頁
口試委員 指導教授-陸定邦
口試委員-陳連福
口試委員-周君瑞
中文關鍵字 使用者經驗設計  轉化模式  手機APP 
英文關鍵字 user experience design  transforming approach  mobile phone App 
學科別分類
中文摘要 隨著資訊科技的發展,智能手機以及網路的應用給整個人類的生產和生活方式帶來了巨大的變化,進入到21世紀以來,智慧型手機開始大規模普及,依附於智慧型手機的APP行業也應運而生,各種APP給人類生活也帶來了各種便利。在APP設計行業內,對於一個資歷較深的APP設計師來講,從接收到一個使用者經驗訊息到做出一個完整的設計案的過程中,他可以憑藉自己積累的設計能力對接收到的資訊進行一個很好的處理和詮釋表達,但是對於一個資歷較淺的設計師,他轉化使用者經驗的模式是否和資深設計師是一樣的呢?本研究欲採用深入訪談法和口語分析法進行研究,訪談法針對前期使用者,得出使用者經驗,再針對受測設計師使用口語分析法,讓他們在設計一款手機APP的過程中,對他們在得到使用者經驗到設計結束的口語進行分析和整合,得到了資深設計師在轉化過程中的四種轉化模式,分別是:“操作提醒轉化法”,“資訊提醒轉化法”,“規範提醒轉化法”以及“情景重現轉化法”,以及資淺設計師運用的轉化方法,把它們通過直觀的方式表現出來。再比較出他們轉化模式的差異,讓APP設計公司對新進設計師的培訓和設計師的晉升提供標準。
英文摘要 With the development of information and technology, the use of smart phone and network has brought great changes to human's production and living way. Since the 21st century, Smartphone has become widespread on a large scale, and APP industry that attaches to smart phone has emerged at the right moment. Different kinds of APP have brought various convenience to human's life. To a senior App designer, he can dispose the received information and express them well by his accumulated design capacity from the process of receiving user experience information to finishing the whole design project. However, to a junior designer, whether he transforms the approaches of user experience just the same as what senior designers do? This thesis aims to use through interview method and oral analysis method to study this problem. The Interview method aims to preliminary users and wants to find their experience. Then the thesis uses the oral analysis method to the measured designers and wants to make the designers who are in the process of designing APP analyze and integrate the spoken language from receiving user experience to finishing the design. Consequently, the thesis gets four transforming approaches in senior designers' conversion process, which are “Transforming method of operation reminding”, “Transforming method of information reminding”, “Transforming method of standard reminding”, “Transforming method of situation recurrence” respectively, and some transforming methods that are used by junior designers. I want to express the above transforming methods by intuitional ways and compare their differences of transforming approaches, which will provide standard for new designers' training and their promotion of APP designing companies.
論文目次 摘要 Ⅰ
Abstract Ⅱ
誌谢 Ⅲ
TABLE OF CONTENTS Ⅳ
LIST OF TABLES Ⅶ
LIST OF FIGURES Ⅸ
CHAPTER 1 INTRODUCTION 1
1.1 Research background and motivation 1
1.2 Research aim 2
1.3 Research limits and range 3
1.4 Thesis framework and process 3
CHAPTER 2 LITERATURE REVIEW 6
2.1 Summary of user experience 6
2.1.1 User experience 6
2.1.2 Indicator of evaluating user experience---usability 6
2.2 User Experience Design 7
2.2.1 Concept of user experience design 7
2.2.2 Characters of User Experience Design 7
2.2.3 Current process of user experience designing method 8
2.3 Human-Computer Interaction designing 10
2.4 Product interaction image designing 12
2.4.1 Image designing aims 12
2.4.2 Visual sense designing established on the basis of users 13
2.5 Analyzing tools 13
2.5.1 Evaluation of production interaction designing 13
2.5.2 W2H Method 17
2.5.3 Oral Analysis Method 18
2.5.4 Interview Method 18
CHAPER 3 RESEARCH METHOD AND EXPERIMENT DESIGN 20
3.1 Collection and Research of user experiences 21
3.2 Design experiment in accordance with user experiences 21
3.2.1 Explanation before experiment 21
3.2.2 Assessment of user experiences 22
3.2.3 Sketching 22
3.2.4 Interview after experiment 22
3.3 Validation phase 23
CHAPTER 4 COLLECTION AND RESEARCH OF USER EXPERIENCE 24
4.1 Research Methods 24
4.1.1 Object of User Experiences Study 25
4.1.2 Location and Equipment of User Experiences Research 25
4.1.3 Research Design 26
4.2 Research of Existing APPs 29
4.3 Research of User Experiences and Analysis of Collection 30
4.3.1 User experiences analysis of two provided APPs 33
CHAPTER 5 DESIGN EXPERIMENT ON THE USER EXPERIENCE 36
5.1 the description of the experiment 36
5.2 The results 38
5.3 The analysis of the procedures 38
5.4 The approaches of the analysis 39
5.4.1 The criterion of the analysis 41
5.4.2 The conclusion of analysis principles 47
5.5 The results of the experiment 49
5.5.1 the results——designer A 49
5.5.2 The assessment on the user experience 56
5.5.3 Interview suggestions 61
5.6 Methods APP designers used to transform user experience 62
5.7 Difference and similarity of the transformation patterns of APP designer with different qualification and experience 82
CHAPTER 6 CONCLUSION AND DISCUSSION 87
6.1 Following research and suggestion 88
REFERENCE 89
INDEX 91


參考文獻 中文部分:
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英文部分:
1.Britten.(2003).Turning Ordinary Products into Extraordinary Experience,pp.126.
2.Norman. D.A.(1988).The Paychology of Everyday Things,Basic Book,Inc.
3.Nielsen, J. and Phillips, V.L. (1993). Estimating the relative usability of two interfaces:Heuristic, formal,and empirical method compared.Proc.ACM INTERCHI’93 Conf.(Amsterdam,The Netherlands,24-29 April).
4.Kadushin, D.A.(1990).The Design of Every Day Things,Doubleday/Currcy,pp.09
5.Schon, D.A. and Wiggins, G.(1992).Kinds of seeing and their functions in designing.Design Studies,13(2),pp.135-156
6.Suwa, M. Gero, J.S. and Purcell, T. (1999).How an architect created design requirements,in G. Goldschmidt and W. Porter (eds), Design Thinking Research Symposium: Design Representation, MIT, Cambridge, pp.101-124.
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