進階搜尋


 
系統識別號 U0026-0812200915285244
論文名稱(中文) 台灣銀行業交易流程創新程度對經營績效之研究
論文名稱(英文) The Study of Transaction Process Innovation to Performance in Taiwan's Banking Industry
校院名稱 成功大學
系所名稱(中) 企業管理學系專班
系所名稱(英) Department of Business Administration (on the job class)
學年度 97
學期 2
出版年 98
研究生(中文) 陳怡君
研究生(英文) I-chun Chen
學號 R4796106
學位類別 碩士
語文別 中文
論文頁數 78頁
口試委員 指導教授-張淑昭
口試委員-許永明
口試委員-陳淑惠
中文關鍵字 經營績效  銀行業  資訊系統建構  組織結構改造能力  風險管理  創新  組織成員創造力 
英文關鍵字 Information System Structure  Performance  Organizational Member Creativity  Organizational Structure Reform Ability  Risk Management  The Banking Industry  Innovation 
學科別分類
中文摘要 本研究旨在探討資訊系統建構,組織結構改造能力與組織成員創造力對創新程度之影響,並以台灣銀行業作為研究對象,採取實證分析之方法加以驗證。旨在探討一個良好的資訊系統建構,組織結構改造能力與組織成員創造力對創新程度之影響模式,並以加入風險管理為干擾變數,探討創新對經營績效之影響。
本研究發出250份問卷,回收有效問卷200份,經由因素分析、迴歸分析、變異數分析、Logistic Analysis等統計方法,歸納出幾點實證結論。結果顯示:資訊系統建構,組織結構改造能力及組織成員創造力會顯著影響創新程度;資訊系統建構,組織結構改造能力及組織成員創造力對於經營績效之財務績效、市場績效有明顯差異;資訊系統建構、組織結構改造能力與組織成員創造力加入創新活動後,對經營績效有顯著影響。在創新程度高,且落實風險管理的執行度高時,對經營績效之市場績效和財務績效是有顯著影響的。
英文摘要 This study is focusing on the influence of information system, organizational structure reform ability and organizational member creativity on the degree of process innovation, and it takes Taiwan Banking Industry as research objects and verified with empirical analysis methodology. This study is discussing about the influence model of information system structure, organizational structure reform ability and organizational member creativity on the degree of process innovation. Also, the model has imbedded risk management as change variable and discussed about the degree of innovation to performance.
This study has issued 250 questionnaires and with 200 of them effective. The empirical conclusion is supported by statistics methodology of factor analysis, regression analysis, anova analysis and logistic analysis.
The result is presented as the following. First, information system structure, organizational structure reform ability and organizational member creativity will influence innovation significantly. Second, information system structure, organizational structure reform ability and organizational member creativity will influence financial performance and market performance greatly. Third, information system structure, organizational structure reform ability and organizational member creativity will develop degree of innovation and will be influence company performance positively. Finally, under higher degree of innovation and risk management, market performance and financial performance will be positively influenced.
論文目次 目 錄
論 文 摘 要 I
ABSTRACT II
致謝 III
目 錄 IV
表目錄 VII
圖目錄 VIII
第一章 前言 1
第一節 研究動機 1
第二節 研究目的 2
第三節 研究範圍 3
第二章 文獻探討 4
第一節 金融業產業 4
一、 我國金融業之變遷 4
二、 台灣金融法規的推行 6
三、 金融產業環境分析 8
四、 台灣金融服務業發展政策 10
第二節 資訊系統建構 10
一、資訊科技的定義 10
三、台灣銀行業資訊科技之趨勢 12
第三節 組織結構改造能力 13
一、組織改造的定義 13
二、組織改造的原因 14
三、影響組織創新的因素 14
四、 組織變革的策略類型 15
五、組織改造的方法 15
第四節 組織成員創造力 16
第五節 創新 17
一、創新 17
二、創新的分類 18
三、金融業的創新 19
第六節 風險管理 22
一、風險的定義 22
二、風險管理的定義 23
三、金融業風險管理的種類與功能 24
四、企業風險管理之成要素 24
四、新巴塞爾資本協定簡介 26
第七節 經營績效 27
第三章 研究設計與研究方法 28
第一節 研究架構 28
第二節 研究假設 29
一、資訊系統建構與創新程度高低之關係 29
二、組織結構改造能力與創新程度高低之關係 29
三、組織成員創造力與創新程度高低之關係 30
四、銀行實施創新後,資訊系統建構、組織結構改造能力和組織成員創造力對經營績效之關係 30
五、風險管理對創新程度與經營績效之關係 31
第三節 問卷設計 32
一、資訊系統建構之衡量 32
二、組織結構改造能力之衡量 33
三、組織成員創造力之衡量 34
四、創新之衡量 35
五、風險管理之衡量 36
六、經營績效之衡量 37
第四節 研究樣本 38
第五節 資料分析方法 38
一、因素分析(Factor analysis) 38
二、信度分析(Reliability analysis) 39
三、迴歸分析(Analysis of Regression) 39
四、Logistic Analysis 39
五、變異數分析 39
第四章 研究結果 40
第一節 樣本資料分析 40
第二節 因素分析 41
一、資訊系統建構 41
二、組織結構改造能力 43
三、組織成員創造力 45
四、創新 47
五、風險管理 49
六、經營績效 51
第三節 信度分析 53
第四節 研究假設檢定 53
一、資訊系統建構與創新程度高低之關係 53
二、組織結構改造能力與創新程度高低之關係 54
三、組織成員創造力與創新程度高低之關係 54
四、銀行實施創新後,資訊系統建構、組織結構改造能力和組織成員創造力對經營績效的關係 55
五、風險管理會對創新程度與經營績效產生干擾效果 63
第五章 結論與建議 66
第一節 研究結論 66
第二節 管理意涵 67
第三節 研究建議與限制 68
參考文獻 69
附錄 73
參考文獻 中文文獻
1. Kim W. Chan and Renee Mauborgne (2005),藍海策略,黃秀媛(譯),台北,天下遠見。
2. Stephen P. Robbins Mary Coulter (2003),管理學,李再長(譯),台北,華泰文化事業。
3. 余宗先、王金利(2005),台灣金融體制之演變,台北,聯經。
4. 吳秉恩(1993),「組織行為學」,台北,華泰書局。
5. 吳萬益(2005),企業研究方法,華泰文化事業。
6. 林耀欽(1994),資訊技術對企業程序的影響,政治大學企業管理研究所博士論文。
7. 馬秀如等譯(2005),企業風險管理-整合架構,會計研究發展基金會。
8. 許士軍(1993),「管理學」,台北,東華書局。
9. 曾國烈(2005),金融改革與銀行業之演化及成長,台北金融財務季刊,第6輯,第3期,頁1-14。
10. 黃建森(1997),貨幣銀行學,台北,華泰文化事業。
11. 顏慶章(2005),WTO論文集-台灣國際化之機會與挑戰,著者發行,頁278-297。

英文文獻
1. Betz, F. (1987), Strategic Technology Management, America: McGraw Hill Inc.
2. Betz, Frederik,(1993). Strategic Technology Management. New York, McGraw Hill.
3. Bharadwaj, S. & Menon, A. (2000). Making innovation happen in organizations:
4. Boynton, A.C. and R. W. Zmud(1987),“IT Planning in 1990’s : Directions for Practice and Research .” MIS Quarterly, March, pp.59-71.
5. Cash, Debra,(1993),“Touching is believing.”Technology Review, Cambridge, Aug/Sep, Vol. 96, Iss.6, p.9.
6. Chacke, G.K.(1988), Technology Management-Application to Corporate Markets and Military Missions, NY: Praeger.
7. Child, J. (1987), “Information Technology, Organization, and the Response to Strategic Challenges,”California Management Review, Fall , pp.33-50.
College Competitive Strategy. European Journal of Marketing, 37(3/4):pp.407-429.
8. Daft, R.L., Sormunem, J., and Parks, D. (1988), “Chief Executive Scanning, Environmental Characteristics, and Company Performance: An Empirical Study,”Strategic Management Journal , Vol.9, pp.123-139.
9. Damanpour , F. (1987),“The adoption of technological, administrative, and ancillary innovations: Impact of organizational factor,”Journal of Management, Vol.13, pp.675-688
10. Damanpour , F. (1991),“Organizational Innovations: A Meta-Analysis of Effects of Determinants and Moderators,”Academy of Management Journal, Vol.34, No.3, pp.555-590.
11. Damanpour , F. (1996),“Organizational Complexity and Innovation: Developing and Testing Multiple Contingency Models,”Management of Science, Vol.42, No.5. pp.693-716.
12. Damanpour, F. (1991).“Organizational innovation: A Meta-analysis of Effects of Determinants and Moderators”. Academy of Management Journal, 34, pp. 555-590.
13. Damanpour, F. and W. M. Evan (1984) “Organizational Innovation and Performance: the Problem of Organizational Lag,” Administrative Science Quarterly, Vol.29, Iss.3, pp.392-409.
14. Damanpour, F., (1991) Organizational Innovation: A Meta-analysis of Effects of Determinants and Moderators. Academy of Management Journal, 34(3).
15. Dewar, R.D., and Dutton, J.E.(1986),“The adoption of radical and incremental innovation: an empirical analysis,” Management of Science, Vol.32, pp.1422-1433.
16. Drucker, P. F. (1985).“Innovation and Entrepreneurship:Practive and Principles”. London
17. George, W. R. (1990), “Internal Marketing and Organizational Behavior: A Partnership in Developing Customer-Conscious Employees at Every Level.”Journal of Business Research, 20 , pp.63-70.
18. Han, J.K., Kim N., and Srivastava, R. K.(1998)“Market Orientation and Organizational Performance: Is Innovation and Missing Link?”Journal of Marketing, Vol.62 , pp.30-45.
19. Hill, C. W. L. and G. R. Jones (1998) “Strategic Management: an Integrated Approach,” Houghton Mifflin Co., Boston.
individual creativity mechanisms, organizational creativity mechanisms or both?
20. John L. Pierce and Ander L. Delbecq, (1977)“Organization Structure, Individual Attitudes and Innovation.”Academy of Management Review 2. pp.37-37
21. Jorion(1997),”VALUE AT RISK-The New Benchmark for Controlling Market Risk”. Irwin publishing.
22. Jorion,P.(2000). Value at Risk:The New Benchmark for Controlling Market Risk, McGraw-Hill, New York.
23. Joseph E. McCann,(1991)“Design Principles for an Innovating Company,”Academy of Management Executive 5: pp.76-93. Used by Permission.
24. Leavitt, H. H., and T. I. Whisler,(1958), “Management in The 1980’s.” Harvard Business Review, Nov/Dec, pp.41-48.
25. Leavitt, Harold J. (1976), ”Apply organization change in industry”, In J. G. march eds. Handbook of organization Chicago:Rand Mcnally, pp.114-167.
26. Lowenthal , J. N. (1994). Reengineering the organization: A step-by-step approach to corporate revitalization. U.S.: Quality press.
27. Marsha, R. L. & Peter H. Bloch (1996). After the new wears off:The temporal context of product involvement. Journal of Consumer Research, Vol. 13(September), pp. 280-285.
28. Martins, E. C., & Terblanche, F. (2003). Building organizational culture that stimulates creativity and innovation. European Journal of Innovation Management, 6(1): pp.64-75.
29. Mayfield, M., & Mayfield, J. (2004). The effects of leader communication on worker innovation. American Business Review, 22(2): pp.46-51.
30. McFarlan, F. W.(1984),“Information Technology Changes the Way You Compete.”Harvard Business Review, Vol. 62 , Iss. 3, pp.98-103.
31. Parsons, G. L, (1983), “Where Information Power Can Change Your Company.”Computer world, Framingham, Jan 9, Vol. 18, Iss. 2, pp.10-20.
32. Porter, M. E. and V.E. Millar (1985),“How Information Gives You Competitive Advantage.” Harvard Business Review, Vol.63 , Iss.4 , pp.149-160.
33. Rayport, Jeffrey F./ Jaworski, Bernard J. ,(2000) . E-Commerce, McGraw-Hill
34. Richard L. Daft (2008) Organization Theory and Design . 9th Edition. by South-Western, a division of Thomson Learning.
35. Rogers. E.M. (1995). Diffusion of Innovation, 4 th ed., New York : Free Press.
36. Ruppel, P. C., & Harrington, J. S. (2000). The Relationship of Communication, Ethical Work Climate, and Trust to Commitment and Innovation. Journal of Business Ethic, 25: pp.313-328.
The Journal of Product Innovation Management, 17(6): pp.424-434.
37. Tidd, J., J. Bessant and K. Pavitt (2001) “Managing Innovation: Integrating Technological, Market and Organizational Change,” John Wiley & Sons, New York.
38. Tracey Michael(2005),“The Implact of Supply Chain Management Capabilities on Business Performance”, Supply Chain Management Journal 10/3 , pp.179-191.
39. Tushman, M. and D, Nadler (1986) “Organizing for Innovation,” California Management Review, Vol.28, Iss.3, pp.74-92.
40. Utterback, J.M., and Abernathy, W.J. (1975),“A Dynamic Model of Process and Product Innovation,”Omega, Vol.3, pp.590-607.
41. Uyemura, D.G. and D.R. Van Deventer(1993),Financial Risk Management in Banking, 1st Ed., MA:IRWIN.
42. Venkartraman, N and V. Ramanujam (1986)“Measurement of Business Performance in Strategy Research: A Comparison of Approaches”, Academy of Management Review, Vol. 11, Iss. 4, pp. 801-815.
43. Weerawardena, J. (2003).Exploring rhe Role of Market Learning Capability in
44. Weill P. (1990), Do Computers Payoff? A Study of Information Technology Investment and Manufacturing Performance , ICIT Press.
論文全文使用權限
  • 同意授權校內瀏覽/列印電子全文服務,於2010-08-10起公開。
  • 同意授權校外瀏覽/列印電子全文服務,於2010-08-10起公開。


  • 如您有疑問,請聯絡圖書館
    聯絡電話:(06)2757575#65773
    聯絡E-mail:etds@email.ncku.edu.tw