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系統識別號 U0026-0812200915210292
論文名稱(中文) 探討資訊科技、創新與企業經營績效之關係-以中小型商業服務業為例
論文名稱(英文) The Relationship among Information Technology, Innovation and Firm Performance-An Empirical Study of Business Services in SMEs
校院名稱 成功大學
系所名稱(中) 工業與資訊管理學系碩博士班
系所名稱(英) Department of Industrial and Information Management
學年度 97
學期 2
出版年 98
研究生(中文) 楊耀緯
研究生(英文) Yao-wei Yang
電子信箱 r3696411@mail.ncku.edu.tw
學號 r3696411
學位類別 碩士
語文別 中文
論文頁數 83頁
口試委員 口試委員-王維聰
口試委員-陳文生
指導教授-呂執中
口試委員-謝佩璇
中文關鍵字 商業服務業  企業績效  創新  資訊科技 
英文關鍵字 Information technology  Innovation  Service industry  Business performance 
學科別分類
中文摘要 企業若要從激烈競爭中脫穎而出並持續成長,就必須具備更多的競爭優勢,其中創新能力便是重要的一環。同時,資訊科技的應用也是一項提升競爭力的工具,可協助企業執行策略和加強企業的核心競爭力。雖然新科技和創新對於競爭力和企業成長有著不言而喻的重要性。然而,並不是任何的新科技和創新都可提升企業經營績效。因此,探討資訊科技、創新與企業經營績效三者關係實為相當重要的課題。
回顧近年相關研究,資訊科技、創新與企業經營績效三者關係之研究較少被深入地討論。且由於全球產業投資重心轉往服務業,顯示全球整體產業結構發展逐漸以高附加價值的服務業為主。而隨著全球更多經濟活動落腳亞洲,我國服務業如何在國際競爭中發展利基是相當值得探討的議題。因此,本研究以我國中小型商業服務業為研究對象,透過文獻探討建立研究架構,以資訊科技、創新與企業經營績效為研究架構之主體。再依此設計問卷,實證研究之結果分析後可瞭解中小型商業服務業資訊科技、創新與企業經營績效三者之關係。
本研究發現中小企業在資訊投資上有限,因為中小企業於資本、人力等資源皆不如大型企業。在此認為中小企業應可視企業之特質、重視的創新型態以及可運用資源之多寡來選擇推行資訊科技投資的優先順序。此外,根據研究結果顯示創新為資訊科技與企業經營績效之中介變數,隱含說明了管理者在投資資訊科技的同時,應更注重融入創新概念與活動於資訊科技,使資訊科技投資得以有效地反映於提升企業經營績效。因此,決策者必須意識到企業若要發展差異化、建立更多的競爭優勢,企業必須要同時注重發展創新活動與資訊科技投資,使企業能利用其相輔相成的綜效,以利成功地執行競爭策略。
英文摘要 If enterprises were to survive through competitions and to obtain sustainable growth, they would have to equip themselves with more competitive advantages. Among the competitive advantages, innovative capability is an important one. Besides, application of information technology is also a tool to assist enterprises in performing strategies as well as increasing their core competitiveness. Although innovative capability and new technologies are critically important for the growth of enterprises, not all kind of new technology and innovation can advance business performance of enterprises. Therefore, the relationship among information technology, innovation and business performance is worth to explore.
Service industry has been invested more heavily by investors around the world, signifying that high value-added service industry has gradually becoming the dominant industry in the world. Besides, how domestic service industry excels internationally is definitely a topic worth discussing as more investors begin to invest in Asia. Furthermore, information technology, innovation and business performance have been neglected in existing literature. Therefore, this research would construct a framework to explore the relationship among information technology, innovation and business performance of Small and Medium-Sized enterprises (SMEs) in Taiwan with the support of references. Then, questionnaires would be collected and analyzed to understand the relationship among information technology, innovation and business performance.
Results of this research show that SMEs have limited budget for investments as their capitals, human resources and other resources are not as sufficient as larger enterprises. Enterprises could actually consider characteristics of enterprises, preferred innovative schema and available resources of themselves to arrange the investment of different type of information technology in priority. Besides, it is found out that innovation is the mediating variable of information technology and business performance. It implies that managers should consider adding innovative concepts and activities into information technology upon investing to ensure that business performance can be improved. Therefore, decision makers should be aware of the development of innovative activities and investment of information technology to develop diversity and more competitive advantages. If both innovative capabilities and information technology can be used effectively, competition strategies could be successfully implemented.
論文目次 摘要................................................ I
Abstract............................................II
誌謝...............................................III
表目錄............................................. VI
圖目錄............................................VIII
第一章 緒論..........................................1
第一節 研究背景與動機................................1
第二節 研究目的......................................2
第三節 研究範圍與限制................................2
第四節 研究流程......................................3
第五節 論文架構......................................5
第二章 文獻探討......................................6
第一節 創新概念......................................6
第二節 創新型態.....................................10
第三節 資訊科技、創新與企業績效.....................19
第三章 研究方法與研究架構...........................26
第一節 研究架構與研究假設...........................26
第二節 研究方法.....................................28
第三節 研究變項操作性定義與衡量.....................29
第四節 問卷設計.....................................30
第五節 資料分析方法.................................33
第四章 資料分析.....................................39
第一節 問卷基本資料分析.............................39
第二節 信度與效度分析...............................41
第三節 敘述性統計分析...............................44
第四節 創新之因素分析...............................50
第五節 資訊科技、創新與企業經營績效之關係驗證.......56
第六節 小結.........................................64
第五章 結論與建議...................................66
第一節 研究結論.....................................66
第二節 未來研究方向與建議...........................68
參考文獻............................................70
附錄一 問卷.........................................80
附錄二 中小企業認定標準.............................82
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