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系統識別號 U0026-0812200915151603
論文名稱(中文) 知識管理對團隊績效影響之研究
論文名稱(英文) The Effect of Knowledge Management to Team Performance
校院名稱 成功大學
系所名稱(中) 電信管理研究所
系所名稱(英) Institute of Telecommunications and Management
學年度 97
學期 2
出版年 98
研究生(中文) 陳韋成
研究生(英文) Wei-cheng Chen
學號 r9696106
學位類別 碩士
語文別 中文
論文頁數 73頁
口試委員 口試委員-劉易矗
指導教授-陳正忠
口試委員-江俊毅
口試委員-林清河
中文關鍵字 知識管理  知識分享  知識整合  最小乘方法  團隊績效 
英文關鍵字 knowledge sharing  knowledge integration  the most Theravada method  knowledge management  team performance 
學科別分類
中文摘要 隨著資訊和知識在企業組織中的地位和重要性的提升,關於資訊和知識的研究也日漸增加。而組織本身結構的限制,讓團隊這個觀念隨著資訊和知識的重要性也熱門起來。本研究主要研究幾個部份:團隊激勵制度對知識管理制度與團隊凝聚力的影響,團隊凝聚力對知識管理制度的影響,知識管理制度和團隊凝聚力對團隊績效的影響。
如何追求更高的團隊績效一直是企業要追求的課程,知識管理也是現今熱門的課題,但是可以有效實施知識管理的企業卻為數不多,主要限制於知識不願意分享,沒了知識分享來源,如何談知識管理。因此要以團隊激勵制度為誘因,讓團隊成員有了動力願意去分享知識,只要激勵帶給成員好的好處大過獨佔知識的好處,成員便願意分享其知識,進而帶動整個團隊的績效。
而實證結果也顯示有效的團隊激勵制度可以帶動整個團隊的知識分享和提高團隊凝聚力,實證結果也證實了有效的知識管理制度及高度團隊凝聚力為團隊績效所帶來的提升。
英文摘要 With the information and knowledge enhance the status and importance in enterprise , the study of information and knowledge increase .The limit of the organization structure allowing the team popular. In this study, the major research parts: the effect of reward for team to knowledge management and cohesion, the effect of cohesion to knowledge intergration and knowledge sharing ,and the effect of knowledge management and cohesion to team performance.
The higher team performance has been the business courses. The knowledge management is a hot topic today, but there are not much enterprise being success. The mainly problem is that people don’t want sharing knowledge. If enterprise don’t have a source of knowledge, they can’t implement knowledge management. The enterprise use reward for team to improve intention of knowledge sharing. The knowledge management will become success. And it can be increase team performance.
The result prove that reward for team can increase intention of knowledge sharing, and knowledge management and cohesion can increase team performance.
論文目次 第1章 緒論 5
1.1 研究背景與動機 5
1.2 研究目的 7
1.3 研究對象與範圍 8
1.4研究流程 8
第2章 文獻回顧 11
2.1團隊激勵 11
2.2團隊績效 13
2.3團隊相關的研究 15
2.3.1團隊知識 16
2.3.2團隊凝聚力 16
2.3.3團隊多樣性 18
2.4知識管理 18
2.4.1知識管理的定義與發展 19
2.4.2知識分享 23
2.4.3知識整合 25
第3章 研究方法 28
3.1 研究架構與假設 28
3.2 操作型定義 33
3.3 問卷 38
3.4 資料分析方法 38
第4章 資料分析與討論 40
4.1 敘述性統計 40
4.2 信度分析 42
4.3 變異數分析 43
4.4 迴歸分析 47
4.4 PLS資料分析 48
第5章、結論與建議 56
5.1 研究貢獻 56
5.2 研究限制 58
5.3 未來研究建議 58
參考文獻 59
附錄 68
附錄1:正式問卷 68








圖目錄
圖 1 1 研究流程圖 10
圖 2 1 知識螺旋示意圖 21
圖 2 2 知識管理流程圖 22
圖 4 1 PLS 模式驗證結果 51
圖 4 2 PLS模式驗證結果(刪除不顯著之關係) 53


表目錄
表 3 1 衡量構面與問項 35
表 4 1 基本資料分配表 40
表 4 2 信度分析 43
表 4 3性別對各構面之變異數分析 44
表 4 4學歷對各構面之變異數分析 45
表 4 5 團隊成立的時間對各構面之變異數分析 46
表 4 6對團隊績效之迴歸分析 47
表 4 7資料分析 48
表 4 8假設分析之結果 54
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