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系統識別號 U0026-0812200915111235
論文名稱(中文) 供應鏈品質管理能耐缺口之研究
論文名稱(英文) The Capability Gap of Supply Chain Quality Management
校院名稱 成功大學
系所名稱(中) 工業與資訊管理學系碩博士班
系所名稱(英) Department of Industrial and Information Management
學年度 97
學期 2
出版年 98
研究生(中文) 劉一賢
研究生(英文) Yi-hsien Liu
電子信箱 r3696419@mail.ncku.edu.tw
學號 r3696419
學位類別 碩士
語文別 英文
論文頁數 99頁
口試委員 指導教授-林清河
口試委員-李昇暾
口試委員-葉榮懋
口試委員-耿伯文
中文關鍵字 供應鏈管理  品質管理  知識管理  能耐缺口  供應鏈品質管理 
英文關鍵字 Quality management(QM)  Knowledge management(KM)  Capability gaps  Supply chain quality management(SCQM)  Supply chain management(SCM) 
學科別分類
中文摘要 由於全球化佈局的趨勢和與日俱增的競爭壓力,使企業意識到品質管理的目標不僅達成顧客的需求,更需能夠快速且有效地反應市場中潛在的挑戰與變化。許多企業已經開始將品質管理活動推展到供應鏈的階段,然而,僅有少數的公司能夠成功地整合並推動。因此,本研究以策略管理的角度來檢視台灣具代表性的企業推動供應鏈品質管理的過程中所衍生的相關能耐缺口,並與17家以代工為背景的企業進行深度訪談,運用紮根理論初步分析品質管理進展到供應鏈品質管理階段中成功關鍵因素,接著透過正規概念分析法來更深入分析紮根理論中所得到的關鍵成功因素,發掘其因素之間的相互關係與能耐發展的過程,然後藉由系統思考來整合上述之結果並建構出關鍵能耐缺口的型態。最後,本研究透過不同階段的方法整合運用和發掘出可供未來研究驗證之命題,以協助本研究透析與闡述供應品質管理的能耐缺口並期提供企業降低推行失敗風險之參考。
英文摘要 In consideration of global competiton, organizations around the wrold have realized that quality management (QM) not only has to meet the requirements of their end customers, but also has to efficiently respond to the challenges in global markets. Many firms have started to extend the QM practices to their supply chain. However, few firms can implement the integrated supply chain quality management (SCQM) successfully. To bridge the capability gaps between QM and SCQM, this study uses in-depth interview method to examine 17 firms of ODM/OEM manufacturers in Taiwan. In this study, we first adopt grounded theory to analyze the critical factors for SCQM implementation then we investigate the association between factors and analyze the developing process of firm capabilities by using formal concepts analysis. We employ system thinking to create the framework of the integrated map for the capability gaps. At last, we adopt the different research methods to find some useful propositions that aim to penetrate and elaborate the capability gaps and help firms to reduce the risk of failure.
論文目次 ABSTRACT I
中文摘要 II
誌謝 III
LIST OF TABLE VI
LIST OF FIGURE VII
CHAPTER 1 INTRODUCTION 1
1.1 RESEARCH BACKGROUND & MOTIVATION 1
1.2 RESEARCH OBJECTIVES 4
1.3 RESEARCH PROCESS 5
CHAPTER 2 LITERATURE REVIEW 6
2.1 QUALITY MANAGEMENT & SCQM 6
2.2 ORGANIZATION CAPABILITIES 14
CHAPTER 3 RESEARCH METHODOLOGY 20
3.1 RESEARCH SCOPE 20
3.2 DATA COLLECTION 21
3.2.1 Sampling selection 22
3.3 GROUNDED THEORY 22
3.3.1 Coding process 24
3.4 FORMAL CONCEPT ANALYSIS 29
3.5 SYSTEMS THINKING 31
CHAPTER 4 ANALYSIS AND RESULT 33
4.1 QUALITATIVE ANALYSIS BY GROUNDED THEORY 34
4.2 FORMAL CONCEPT ANALYSIS 42
4.2.1 Routine and improvement as operation capability 46
4.2.2 Improvement and innovation as transformation capability 49
4.2.3 Coordination as leveraging capability 52
4.3 SYSTEMS THINKING ANALYSIS 56
4.3.1 Performance management loop 56
4.3.2 Operation capability gap 57
4.3.3 Transformation capability gap 61
4.3.4 Leveraging capability gap 66
4.4 RESEARCH DISCUSSION 69
CHAPTER 5 CONCLUSIONS AND IMPLICATIONS 78
5.1 SUMMARY OF FINDINGS 78
5.2 MANAGERIAL IMPLICATIONS 80
5.3 IMPLICATIONS FOR FUTURE RESEARCH 83
5.4 RESEARCH LIMITATIONS 85
REFERENCES 86
APPENDIX I 95
APPENDIX II 96
APPENDIX III 97
APPENDIX IV 99
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