||A Study of the Relationship among Interpersonal, Trust, Knowledge Sharing, Job Satisfaction and Firm Performance - Taiwanese High Tech Industry
||A Study of the Relationship among Interpersonal, Trust, Knowledge Sharing, Job Satisfaction and Firm Performance - Taiwanese High Tech Industry
||Institute of International Management (IIMBA--Master)(on the job class)
Taiwanese high tech industry
A study was conducted to determine the relationships among interpersonal trust, knowledge sharing, job satisfaction, and firm performance. This study aims at the following goals: To explore how knowledge sharing influences firm performance. To explore how interpersonal trust may influence knowledge sharing. To explore how interpersonal trust may influence firm performance. Questionnaire survey was used as a major method to the study. The study investigates 100 valid questionnaires from High-tech industries in Hsin-Chu and Tainan science parks.
The research method of this study includes descriptive statistics analysis, factor analysis, reliability analysis, validity analysis, analysis of variation (ANOVA), and structure equation model (SEM). Through collecting and analyzing materials by and questionnaire, the study reaches the following conclusion: (1) interpersonal trust has influence on knowledge sharing; (2) knowledge sharing has influence on firm performance; (3) interpersonal trust has influence on firm performance with mediating role of job satisfaction.
TABLE OF CONTENTS IV
LIST OF TABLES VIII
LIST OF FIGURES X
CHAPTER ONE INTRODUCTION 11
1.1 Research Background and Motivations. 11
1.2 Research Objectives. 13
1.3 Research Project. 13
1.4 Structure of this Study. 14
1.5 Research Procedure. 15
CHAPTER TWO LITERATURE REVIEW ON KNOWLEDGE SHARING AND TRUST 17
2.1 Knowledge. 17
2.2 Knowledge Sharing. 19
2.2.1 Why Knowledge Sharing? 21
2.2.2 Who does Knowledge Sharing?. 22
2.2.3 How does Knowledge Sharing get Accessed?. 22
2.2.4 Where and When does Knowledge Sharing Happen?. 23
2.2.5 Methods of Knowledge Sharing. 25
2.2.6 Issues in Knowledge Sharing. 28
2.2.7 Summary. 30
2.3 Trust. 30
2.3.1 Forms of Trust. 32
2.3.2 Summary. 37
2.4 Job Satisfaction. 38
2.4.1 Job Satisfaction Related Theories. 39
2.4.2 Summary. 40
CHAPTER THREE A STRUCTURAL MODEL OF KNOWLEDGE SHARING AND TRUST ON FIRM PERFORMANCE 41
3.1 Introduction. 41
3.2 Research Model. 41
3.3 Relationship among Research Constructs. 42
3.3.1 Interpersonal Trust and Knowledge Sharing. 42
3.3.2 Knowledge Sharing and Firm Performance. 43
3.3.3 Job Satisfaction and Knowledge Sharing. 46
3.3.4 Interpersonal Trust and Firm Performance. 47
3.3.5 Firm Attributes and Whole Constructs. 48
3.4 Summary. 49
CHAPTER FOUR RESEARCH DESIGN AND METHODOLOGY 50
4.1 Data Collection Method. 50
4.2 Questionnaire Design. 50
4.3 Construct Measurement. 51
4.3.1 Trust Relationship. 51
4.3.2 Job Satisfaction. 52
4.3.3Knowledge Sharing. 52
4.3.4 Firm Performance. 53
4.4 Sampling Plan. 54
4.5 Data Analysis Methods. 55
4.5.1 Descriptive Statistics Analysis. 55
4.5.2 Factor Analysis. 55
4.5.3 Reliability and Validity Test. 56
4.5.4 Differences of Research Variables among Firm Attributes. 57
4.5.5 Structure Equation Model (SEM). 57
4.6 Summary. 57
CHAPTER FIVE RESULTS AND DISCUSSIONS 58
5.1 The Characteristics of Respondents. 58
5.2 Measurement Results for Relevant Research Constructs 60
5.3 Non-Response Bias. 62
5.4 Factor Analysis. 63
5.4.1 Interpersonal Trust. 64
5.4.2 Job Satisfaction. 65
5.4.3 Knowledge Sharing 66
5.5 Reliability and Validity Test. 67
5.5.1 Interpersonal Trust. 67
5.5.2 Job Satisfaction. 68
5.5.3 Knowledge Sharing. 69
5.5.4 Firm Performance. 69
5.6 Differences of Research Variables among Firm Attributes. 70
5.6.1 Comparison among Factors with Different Operation History. 70
5.6.2 Comparison among Factors with Different Company Size. 71
5.6.3 Comparison among Factors with Different Core Business of Company. 72
5.6.4 Comparison among Factors with Different Company Capital. 72
5.7 Structure Equation Model. 73
5.7.1 Overall Model fit. 73
5.7.2 Path Analysis. 75
CHAPTER SIX CONCLUSIONS AND SUGGESTIONS 78
6.1 Research Conclusions and Implications. 78
6.2 Research Limitations and Suggestions. 81
APPENDICE A: QUESTIONNAIRE IN ENGLISH 91
APPENDICE B: QUESTIONNAIRE IN CHINESE 96
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