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系統識別號 U0026-0812200914323368
論文名稱(中文) 綠色供應鏈管理、品質管理活動與經營績效關係之探討-以背光模組體系為例
論文名稱(英文) The Relationship Among the Green Supply Chain Magament,Quality Practices and Business Performances-A Study of Backlight System
校院名稱 成功大學
系所名稱(中) 工業與資訊管理學系專班
系所名稱(英) Department of Industrial and Information Management (on the job class)
學年度 96
學期 2
出版年 97
研究生(中文) 黃至良
研究生(英文) Chih-liang Huang
電子信箱 r3795116@mail.ncku.edu.tw
學號 R3795116
學位類別 碩士
語文別 中文
論文頁數 76頁
口試委員 口試委員-傅新彬
口試委員-梁文耀
口試委員-龍仕璋
指導教授-呂執中
中文關鍵字 經營績效  綠色供應鏈  品質管理 
英文關鍵字 green supply chain  business performances  quality management 
學科別分類
中文摘要 摘要
隨著近年來環保意識抬頭,電子產品生命週期越來越短,使得電子產品壽命越來越短,歐盟於2003年2月完成通過“廢電子電機設備指令"(WEEE; Waste Electronics and Electrical Equipment),隨後再通過了“電子電機設備中危害物質禁用指令"(RoHS; Restriction of the use of certain hazardous substance in electrical and electronicequipment),這二道指令的實行,迫使電子產業業者要打破過去以品質為主的產品規格,新增加產品環保規格的要求。本研究以國內背光模組體系廠商為研究對象,研究目的在於透過相關文獻蒐集與探討並提出綠色供應鏈管理之評估架構,藉由問卷資料收集分析國內背光模組體系廠商之品質管理活動現況與綠色供應鏈管理對經營績效相互影響關係。本研究共寄出326份問卷,回收116份有效問卷,問卷有效回收率35.58%,問卷回收後,透過SPSS統計軟體將資料進行歸納統計並採用迴歸分析來驗證研究假設是否成立,其研究結果發現:
1.品質管理活動對綠色供應鏈管理有顯著正向影響,其中以ISO 9000品質管理系統活動影響性最大,表示企業建立一套管理的控制程序,將設計、生產及銷售的作業標準文件化,以確保產品和服務能滿足顧客的需求,便可以有效推行綠色供應鏈管理。
2.綠色供應鏈管理對經營績效具有顯著正向影響,此發現可以化解企業在推行綠色供應鏈管理需增加成本的疑慮,表示公司藉由實際綠色活動改善,將產品作更有效回收及利用,可以減少材料成本,進而提升公司的財務績效。
3.品質管理活動對經營績效具有顯著正向影響,其中以品質管理活動中ISO 9000品質系統及全面品質管理會對經營績效有正向顯著的影響,表示ISO 9000品質管理系統為公司所有活動的基礎;而全面品質管理以ISO 9000品質系統的架構,更加強化組織人力應用與作業效率,即可全面性提升經營績效。

關鍵字:品質管理、綠色供應鏈、經營績效
英文摘要 Abstract
With the rising awareness of environmental protection recently, the life cycle of electronic products has become shorter and shorter, which in turn shortens the lifespan of electronic products. In February 2003, the European Union (EU) completed the legislation of “Waste Electronics and Electrical Equipment”. Before long, the EU legislated the code of “Restriction of the Use of Certain Hazardous Substance in Electrical and Electronic Equipment,” The enforcement of these two laws makes electronic businesses transform from quality oriented product specifications to the inclusion of new environmental oriented demands of product specifications. With domestic backlight module manufacturers as the study subjects, the goal of this study is to submit an appraisal structure of the management of the green supply chain through gathering and researching of the related literature and analyze the interaction between the green supply chain and operation performance under the present quality management actions of domestic backlight module manufacturers using questionnaire analysis. The study sent 326 copies of questionnaire, return 116 effective copies with an effective return rate 35.58%. After the question sheets were recalled, they were analyzed to prove whether the research hypothses are true or false through inductive statistics and regression analysis methods by using SPSS. The study shows:
1. Quality management actions have obvious positive effects on the management of the green supply chain. Among those actions, “ISO 9000 Quality Management System” has the greatest influence which means the business has built a control procedure of management by standardizing design, it can ensure products and services to satisfy customer needs and enable management of green supply chain effectively.
2. The management of green supply chain has remarkable positive effects on operation performance. This finding can eradicate the doubts about the cost increasing on implementing the management of green supply chain. The result shows the company can can advance the financial performance by recycling to reduce cutting material costs through actual green improvement activities.
3. Quality management activitions have obvious positive effects on operation performance. Among those actions, “ISO 9000 Quality Management System” and “Total Quality Management” have obvious positive influence on operation performance because the former constructs a foundation for all company activities and the latter reinforce manpower utilization and operation efficiency in the organization under the structure of “ISO 9000 Quality Management System”. Therefore it leads to an overall better operation business performance.

Key words: quality management, green supply chain, business performances
論文目次 目錄
摘要 Ⅰ
Abstract Ⅱ
誌謝 Ⅲ
目錄 Ⅳ
表目錄 Ⅵ
圖目錄 Ⅷ

第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 2
第三節 研究範圍與限制 2
第四節 研究流程 2
第五節 論文架構 5

第二章 文獻探討 6
第一節 背光模組介紹 6
第二節 國際環保公約探討 10
第三節 綠色供應鏈管理 16
第四節 品質管理 21
第五節 經營績效 24
第六節 各構面關聯性探討 27

第三章 研究方法 30
第一節 研究架構 30
第二節 研究假設 31
第三節 研究變數之定義與衡量 31
第四節 問卷設計 37
第五節 資料分析方法 38

第四章 資料分析 41
第一節 樣本結構分佈 41
第二節 各研究構面之重要性分析 44
第三節 研究構面之因素分析 49
第四節 研究構面之信度與效度分析 54
第五節 研究構面之相關分析 58
第六節 各研究構面之影響性分析 59

第五章 結論與建議 64
第一節 研究結論 64
第二節 未來研究方向與建議 65

參考文獻 66

附錄 問卷 73
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2. http://www.epa.gov.tw/,行政院環境保護屬
3. http://www.ema.org.tw/,社團法人台灣環境管理協會
4. http://www.tw.sgs.com/,SGS台灣檢驗科技有限公司
5. http://www.portal.nccp.org.tw/,經濟部工業局永續產業發展資訊網
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