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系統識別號 U0026-0812200914272801
論文名稱(中文) Factors Affecting the level of Trust and Commitment in Supply Chain Relationship
論文名稱(英文) Factors Affecting the level of Trust and Commitment in Supply Chain Relationship
校院名稱 成功大學
系所名稱(中) 國際經營管理研究所碩士在職專班
系所名稱(英) Institute of International Management (IIMBA--Master)(on the job class)
學年度 96
學期 2
出版年 97
研究生(中文) 王禎琳
研究生(英文) Chen-lin Wang
學號 ra795403
學位類別 碩士
語文別 英文
論文頁數 117頁
口試委員 指導教授-陳正忠
召集委員-吳萬益
口試委員-潘浙楠
口試委員-史習安
中文關鍵字 none 
英文關鍵字 Commitment  Trust  Environment uncertainty  Intra-organizational facilitators  Interorganizational relationships  Information Sharing  Information Quality  Information Availability 
學科別分類
中文摘要 none
英文摘要 Keywords: Environment uncertainty, Intra-organizational facilitators, Inter-organizational relationships, Information Sharing, Information Quality, Information
Availability, Trust, Commitment.
The purpose of this study was to investigate the role of information sharing, information quality, and information availability in the development of trust and commitment in supply chain relationships. Samples of the auto-parts industry is one of the major business sectors in Taiwan from The Taiwan External Trade Development Council (TAITRA). There are about 2,500 auto parts companies in Taiwan, and most of them are small to medium sized companies. Its annual export value, aftermarket parts account for about 80% and international automakers’ OE parts make up the rest.
Samples were gathered from samples in using a field questionnaire. Multiple regression and SEM were used to analyze the data. It was found that low level of environmental uncertainty with higher level of intra-organizational facilitators and inter-organizational relationships will have influence on the level of information sharing, quality, and availability.
As expected, it was found that there is a positive relationship between the level of information sharing, quality, and availability, and the level of trust. Additionally, it was also found that there is a positive relationship between levels of trust and commitment in supply chain relationships.
論文目次 ACKNOWLEDGEMENTS...... I
ABSTRACT……… ....II
TABLE OF CONTENT…...III
LIST OF TABLE……....VII
LIST OF FIGURE……… .IX
CHATPER ONE INTRODUCTION…1
1.1 Research Background and Motivation1
1.2 Research Objective.4
1.3 Research Procedures…4
CHATPER TWO LITERATURE REVIEW…6
2.1 Theoretical Framework and Hypothesis Development…6
2.1.1 Environmental Uncertainty…6
2.1.2 Intra-organizational Facilitators …7
2.1.3 Inter-organizational Relationships …..9
2.1.4 Information Sharing …11
2.1.5 Information Quality…14
2.1.6 Information Availability…15
2.1.7 Trust……16
2.1.8 Commitment...17
2.2 Relationship between The Variables and Hypotheses…..20
2.2.1 The impact of Environmental Uncertainty on Information Sharing, Information quality and Information availability ...20
2.2.2 The Impact of Intra-organizational Facilitators on Information Sharing, Information Quality and Information Availability …21
2.2.3 The impact of Inter-organizational Relationships on Information Sharing, Information Quality and Information Availability …22
2.2.4 The Relationship between Information Sharing and Trust ….24
2.2.5 The Relationship between Information Quality and Trust...25
2.2.6 The Relationship between Information Availability and Trust….26
2.2.7 The Relationship between Trust and Commitment….26
2.3 The Conceptual Model……27
CHATPER THREE RESEARCH AND METHODOLOGY……28
3.1 Questionnaires Items Design……28
3.1.1Environmenty Uncertainty…28
3.1.2 Intra-organization Facilitators……29
3.1.3 Inter-organization Relationship…………….30
3.1.4 Information Sharing…31
3.1.5 Information Quality…32
3.1.6 Information Availability….32
3 .1.7 Trust...33
3.1.8 Commitment…34
3.1.9 Company and Respondent Information...36
3.2 Sampling Plan…37
3.3 Hypotheses to Be Tested…….38
3.4 Statistical Methods...40
3.4.1 Descriptive Statistic Analysis…40
3.4.2 Factor Analysis and Reliability Tests….40
3.4.3 MANOVA…41
3.4.4 Multiple Regression…42
3.4.5 SEM….43
CHAPTER FOUR DESCRPTIVE ANALYSIS AND RELABLITY TESTS…….44
4.1 Descriptive Analysis….44
4.1.1 Data Collection...44
4.1.2 Characteristics of Sample Firms and Respondents…45
4.1.3Measurement Result of Relevant Research Variables..47
4.2 Factor Analysis and Reliability Tests ….49
4.2.1Environmenty Uncertainty…50
4.2.2 Intra-organization Facilitators…51
4.2.3 Inter-organization Relationships…52
4.2.4 Information Sharing…53
4.2.5 Information Quality…54
4.2.6 Information Availability….55
4.2.7 Trust….55
4.2.8 Commitment…56
4.3 Firm Characteristics and Demographics Impact on Various Dimensions…57
4.3.1 The Comparison among Type of Supply Chain….57
4.3.2 The Comparison among Firm Ages….58
4.3.3 The Comparison among Employee Numbers…59
4.3.4 The Comparison among Annuals Sales…60
4.3.5 The Comparison among Ages…61
4.3.6 The Comparison among Seniority…62
4.3.7 The Comparison among Departments….63
4.3.8 The Comparison among Education Levels….64
CHAPTER FIVE RESEARCH ANALYSIS AND RESULTS…66
5.1 Relationship between Research Variables …66
5.1.1 Multiple Regression Analysis between Environmental Uncertainty on Information Sharing, Information Quality and Information availability...66
5.1.2 Multiple Regression Analysis between Intra-organizational Facilitators on Information Sharing, Information Quality and Information Availability….68
5.1.3 Multiple Regression Analysis between Inter-organizational Relationships on Information Sharing, Information Quality and Information Availability…70
5.1.4 Multiple Regression Analysis between Information Sharing, Information Quality and Information Availability on Trust….72
5.1.5 Multiple Regression Analysis between Trust on Commitment….73
5.2 Structure Equation Model (SEM) for Full Model …73
CHAPTER SIX CONCLUSIONS AND SUGGESTIONS…80
6.1 Research Conclusions and Discussions……80
6.2 Research Limitations and Directions for Future Research…84
REFERENCE..86
APPENDIX I: SURVEY QUESTIONNAIRE…93
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