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系統識別號 U0026-0812200914100233
論文名稱(中文) 虛擬團體中人員因素與組織設計因素及其與團隊效能之關連性研究
論文名稱(英文) Exploring the Relationship between Personnel Factors and Structure Design Factors, Personnel Factors and Team Effectiveness in Virtual Teams
校院名稱 成功大學
系所名稱(中) 工業與資訊管理學系碩博士班
系所名稱(英) Department of Industrial and Information Management
學年度 96
學期 2
出版年 97
研究生(中文) 修郁雲
研究生(英文) Yu-yun Hsiu
電子信箱 r3695415@mail.ncku.edu.tw
學號 r3695415
學位類別 碩士
語文別 英文
論文頁數 53頁
口試委員 指導教授-李再長
口試委員-吳建興
口試委員-呂志維
中文關鍵字 圖書館聯盟  團隊效能  虛擬團體 
英文關鍵字 Library consortia  Team effectiveness  Work system subsystem model  Virtual team 
學科別分類
中文摘要 虛擬團體是一種新興起的組織型態,它提供了組織很大的彈性,所以越來越多的企業都開始利用虛擬團體來因應新的大環境所帶來的挑戰。但是運用虛擬團體的同時,也增加了組織的複雜性,為管理者帶來了新的挑戰。
在另一方面,組織人因是人因科學中最新的領域,它探討人與組織介面的關係,試圖達到工作系統的最佳化,因為一個有效率的工作系統才會有競爭力。本研究利用Work system subsystems model這個組織人因的模式來分析虛擬團體中人員相關的因素和組織設計因素的關係以及對團隊效能的影響。
圖書館聯盟在台灣雖然算是比較新的趨勢,但是為了提供更多、更好的服務,單一圖書館參與圖書館聯盟就顯的很重要。而本研究的研究對象便是針對兩個圖書館聯盟: 全國文獻傳遞系統(NDDS)和全國學術墊子資訊資源共享聯盟(CONCERT)的各個成員圖書館中的負責員工。根據典型相關分析的結果,專業性和正式化、分權化有正相的相關,並且根據多元迴歸分析,專業性對團隊效能有正向的影響。也就是說,本研究確認了人員因素對研究虛擬團體的重要性,沒有考慮人員因素的組織架構是不適當的。而研究結果也顯示,圖書館聯盟可以嘗試降低工作系統中的正式化,因為其成員一般都具有較高的專業性。
英文摘要 Virtual team is a new form of organization. It offers unprecedented levels of flexibility and responsiveness, and has the potential to revolutionize the working condition. Many organizations are turning to virtual teams to help them meet the demands of the new and quite different business environment, and virtual teams are becoming an important mechanism seeking to leverage rare resources.
On the other hand, macroergonomics is the newest aspect of the ergonomics dealing with human-organization interface. The central focus of macroergonomics is to optimize the structure of a work system, and it was clear that if companies were to be competitive, a more efficient work system structure would be required. Work system subsystems model, based on macroergonomics, was proposed by Hendrick and Kleiner (2001). Following, this study analyzed the characteristics of virtual teams based on work system subsystem model, and focused on the personnel factors and their relationships with structure design factors; also, this study surveyed the impact of personnel factors on team effectiveness.
The research was conducted within the staffs of the member libraries of Nationwide Document Delivery Service (NDDS) and Consortium on Core Electronic Resources in Taiwan (CONCERT). Using canonical correlation analysis, positive relationships between one personnel subsystem factor (professionalism) and two organizational subsystem factors (formalization and decentralization) were found. Furthermore, the professionalism was positively related to team effectiveness. The range of findings do support the general statement that personnel subsystem is an important construct to consider in studying virtual teams. It is not sufficient for managers to simply develop some structural characteristics of a virtual team while ignoring personnel factors. According to the findings, the library consortia in Taiwan have lots of employees with high professionalism, and these institutes might aim to lower the formalization.
論文目次 Abstract I
Abstract(Chinese) II
Acknowledgement(Chinese) III
Table of Contents IV
List of Tables V
List of Figures VI
Chapter 1 Introduction 1
1.1 Research background and motivations 1
1.2 Research objectives and procedures 3
1.3 Research limitations 4
Chapter 2 Literature Review 6
2.1 Team effectiveness 6
2.2 Virtual team 8
2.3 Work system subsystem model 14
Chapter 3 Research Methodology 21
3.1 Conceptual framework 21
3.2 Research hypotheses 22
3.3 Questionnaire design 22
3.4 Sample selection 27
3.5 Analysis methods 28
Chapter 4 Analysis and Results 30
4.1 Pilot test and questionnaire retrieval 30
4.2 Descriptive statistics analysis 31
4.3 Reliability analysis 32
4.4 Structural equation modeling 32
4.5 Correlation analysis 35
4.6 Multiple regression analysis 38
4.7 Summary of hypotheses results 39
Chapter 5 Conclusions and Suggestions 41
5.1 Discussion 41
5.2 Conclusions and suggestions 43
5.3 Future works 44
References 46
Appendix: Questionnaire 50
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