||Measuring Logistics Service Performance in Welding Consumable firms in Taiwan
||Measuring Logistics Service Performance in Welding Consumable firms in Taiwan
||Institute of International Management (IIMBA--Master)(on the job class)
logistics service performance
welding consumable firms
welding market in Taiwan
The purpose of the study is to examine logistics service performance in Welding consumable firms in Taiwan. The primary research issue is on the basis of performance measurement’s point of view.
The primary approach of this study is expressed as followed: build on a review of theoretical foundation; develop a model to explore the objective of the research; identify a set of logistics service dimensions from the previous studies and a discussion with welding experts and executives; obtain data on those dimensions (through secondary sources, or primary sources from perception measures provided by managers); employ a statistical technique to obtain a set of logistics service factors; identify clustering groups on the basis of these logistics service factors; compare performance differences among these groups; evaluate logistics service performance between welding consumable firms in Taiwan.
The major findings of this study are: (1) two logistics service factors (delivery qual-ity and personnel quality), were ranked as giving the most importance by all responding firms, followed by order-complete quality and quotation quality. (2) three groups were characterized in welding consumable firms in Taiwan as: delivery-oriented firms, per-sonnel-oriented firms, and order complete-oriented firms. (3) groups were found to sig-nificant differences among factors. (4) demographic characteristics were not found sig-nificant differences among groups.(5) Goodweld firm has highest performance in 29 of 33 logistics service performance between welding consumable firms in Taiwan.
TABLE OF CONTENTSIV
LIST OF TABLESVII
LIST OF FIGURESVIII
CHAPTER ONE INTRODUCTION1
1.1 Motivation of the Study1
1.2 Objective of the Study4
1.3 Scope of the Study5
1.4 Organization of the Study6
CHAPTER TWO THE WELDING CONSUMABLE FIRMS IN TAIWAN8
2.1 Characteristics of Welding Consumable Firms in WCFs in Taiwan8
2.2 The WCFs Market15
2.3 The Supply Chain of WCFs18
2.4 The Introduction of Three WCFs in Taiwan21
CHAPTER THREE LITERATURE REVIEW25
3.1 Concep of Logistics Service Performance25
3.2 Dimensions of the Logistics Service Performance32
3.3 Taxonomy of Factors Influencing Logistics Service Performance41
CHAPTER FOUR RESEARCH METHODOLOGY46
4.1 Research Steps46
4.2 Questionnaire and Sampling Design49
4.2.1 Questionnaire Design49
4.2.2 Sampling Design51
4.3 Validity and Reliability53
4.4 Data Analysis Method55
4.4.1 Factor Analysis55
4.4.2 Cluster Analysis57
4.4.3 Analysis of Variace59
CHAPTER FIVE DEMOGRAPHIC ANALYSIS AND DESCRIPTIVE STATISTICS61
5.1 Response Rate and Non-response Bias Test61
5.2 Demographic Characteristics of Responses' Firms65
CHAPTER SIX EMPIRICAL RESULT RESULTS AND ANALYSIS77
6.1 The Relative Importance of Logistics Service Performance77
6.2 The Relative Satisfaction Level of Logistics Service Performance78
6.3 Comparison of the Level of Importamce and Satisfaction of
Logistics Service Performance82
6.4 The Crucial Logistics Service Performance Dimensions in WCFs85
6.5 Evaluation of Logistics Service Performance between 94
CHAPTER SEVEN CONCLUSION AND IMPLICATION99
7.1 Theoretical and Empirical Findings99
7.2 Contribution of the Study102
7.3 Implication of the Study104
7.4 Limitation of the Study104
7.5 Direction of the Study105
Appendix-1: Questinnaire Survey in English117
Appendix-2: Questionnaire Survey in Chinese123
Appendix-3: Result of Interview with WCFs130
Appendix-4; Result of Interview with WCF’s Customer135
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