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系統識別號 U0026-0812200913361068
論文名稱(中文) Measuring Logistics Service Performance in Welding Consumable firms in Taiwan
論文名稱(英文) Measuring Logistics Service Performance in Welding Consumable firms in Taiwan
校院名稱 成功大學
系所名稱(中) 國際經營管理研究所碩士在職專班
系所名稱(英) Institute of International Management (IIMBA--Master)(on the job class)
學年度 95
學期 1
出版年 96
研究生(中文) 李文華
研究生(英文) Wen-Hua Lee
電子信箱 mafia@mail2000.com.tw; mafia9222000@yahoo.com.tw
學號 ra793121
學位類別 碩士
語文別 英文
論文頁數 139頁
口試委員 口試委員-林泰誠
口試委員-吳萬益
指導教授-呂錦山
口試委員-廖俊雄
口試委員- 林清河
中文關鍵字 none 
英文關鍵字 performance measurement  logistics service performance  welding consumable firms  welding market in Taiwan 
學科別分類
中文摘要 none





英文摘要 The purpose of the study is to examine logistics service performance in Welding consumable firms in Taiwan. The primary research issue is on the basis of performance measurement’s point of view.
The primary approach of this study is expressed as followed: build on a review of theoretical foundation; develop a model to explore the objective of the research; identify a set of logistics service dimensions from the previous studies and a discussion with welding experts and executives; obtain data on those dimensions (through secondary sources, or primary sources from perception measures provided by managers); employ a statistical technique to obtain a set of logistics service factors; identify clustering groups on the basis of these logistics service factors; compare performance differences among these groups; evaluate logistics service performance between welding consumable firms in Taiwan.
The major findings of this study are: (1) two logistics service factors (delivery qual-ity and personnel quality), were ranked as giving the most importance by all responding firms, followed by order-complete quality and quotation quality. (2) three groups were characterized in welding consumable firms in Taiwan as: delivery-oriented firms, per-sonnel-oriented firms, and order complete-oriented firms. (3) groups were found to sig-nificant differences among factors. (4) demographic characteristics were not found sig-nificant differences among groups.(5) Goodweld firm has highest performance in 29 of 33 logistics service performance between welding consumable firms in Taiwan.
論文目次 ABSTRACTI
ACKNOWLEGGEIII
TABLE OF CONTENTSIV
LIST OF TABLESVII
LIST OF FIGURESVIII
CHAPTER ONE INTRODUCTION1
1.1 Motivation of the Study1
1.2 Objective of the Study4
1.3 Scope of the Study5
1.4 Organization of the Study6
CHAPTER TWO THE WELDING CONSUMABLE FIRMS IN TAIWAN8
2.1 Characteristics of Welding Consumable Firms in WCFs in Taiwan8
2.2 The WCFs Market15
2.3 The Supply Chain of WCFs18
2.4 The Introduction of Three WCFs in Taiwan21
CHAPTER THREE LITERATURE REVIEW25
3.1 Concep of Logistics Service Performance25
3.2 Dimensions of the Logistics Service Performance32
3.3 Taxonomy of Factors Influencing Logistics Service Performance41
3.4 Summary43
CHAPTER FOUR RESEARCH METHODOLOGY46
4.1 Research Steps46
4.2 Questionnaire and Sampling Design49
4.2.1 Questionnaire Design49
4.2.2 Sampling Design51
4.3 Validity and Reliability53
4.3.1 Reliability53
4.3.2 Validity54
4.4 Data Analysis Method55
4.4.1 Factor Analysis55
4.4.2 Cluster Analysis57
4.4.3 Analysis of Variace59
4.5 Summary59
CHAPTER FIVE DEMOGRAPHIC ANALYSIS AND DESCRIPTIVE STATISTICS61
5.1 Response Rate and Non-response Bias Test61
5.2 Demographic Characteristics of Responses' Firms65
CHAPTER SIX EMPIRICAL RESULT RESULTS AND ANALYSIS77
6.1 The Relative Importance of Logistics Service Performance77
6.2 The Relative Satisfaction Level of Logistics Service Performance78
6.3 Comparison of the Level of Importamce and Satisfaction of
Logistics Service Performance82
6.4 The Crucial Logistics Service Performance Dimensions in WCFs85
6.5 Evaluation of Logistics Service Performance between 94
6.6 Summary97
CHAPTER SEVEN CONCLUSION AND IMPLICATION99
7.1 Theoretical and Empirical Findings99
7.2 Contribution of the Study102
7.3 Implication of the Study104
7.4 Limitation of the Study104
7.5 Direction of the Study105
REFERENCE108
APPENDICES116
Appendix-1: Questinnaire Survey in English117
Appendix-2: Questionnaire Survey in Chinese123
Appendix-3: Result of Interview with WCFs130
Appendix-4; Result of Interview with WCF’s Customer135
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