進階搜尋


 
系統識別號 U0026-0812200913351978
論文名稱(中文) 資訊分享、協同合作對經營績效影響之探討-以零售業為例
論文名稱(英文) A Study of the Impact of Information Sharing and Collaboration on the managerial Performance-Retailing in Taiwan as Example
校院名稱 成功大學
系所名稱(中) 企業管理學系專班
系所名稱(英) Department of Business Administration (on the job class)
學年度 95
學期 1
出版年 96
研究生(中文) 鄭春木
研究生(英文) Chum-Mu Cheng
電子信箱 r4791101@mail.ncku.edu.tw
學號 r4791101
學位類別 碩士
語文別 中文
論文頁數 102頁
口試委員 指導教授-劉宗其
口試委員-許英傑
口試委員-倪豐裕
中文關鍵字 協同合作  資訊分享  延伸企業 
英文關鍵字 Information sharing  collaboration  supply chain management 
學科別分類
中文摘要 由於零售商之間彼此競爭,為促進經營績效,零售商和其供應商之間的協同合作就顯得格外重要。協同合作所呈現的增進工作效率的設計深深吸引產業界的注意,它們包括延伸企業組織,產品發展過程,共同關係和互相影響的模式及運作系統和工具。
供應鏈管理整合及共同處理流程其目的在於使供應鏈作業的績效合理化。經由協調和資訊管理,一些重要的目標如增加服務水準,加速物料流動,增加存貨的可視度及減少成本支出都可以加以改善。
資訊技術的進步,零售商可以用較少的成本來有效率的管理商品的流動以及和顧客有關的需求和存貨作業。資訊分享能顯著的改善供應鏈的經營績效。零售商經由資訊分享設計供應鏈策略以增加利潤。相關的協同合作的研究已經証明了資訊分享對供應鏈的夥伴有正面的影響。
本研究聚焦在零售商之間的資訊分享,希望透過協同合作設計使資訊分享能對零售商的經營績效有所增加。本論文的研究目的為
1. 探討各零售商如何經由資訊分享來掌握市場脈動,促進公司經營績效。
2. 探討零售商透過協同合作加強和供應商的關係,促進經營績效。
3. 協同合作機制必需具備何項條件,方能使各零售商開誠佈公,促進供應鏈夥伴的經營績效。
英文摘要 Because of the competition came along with the cooperation among the
retailers. Collaboration among them became very important to enhance
the performance. Collaborative design attracts most attention by industries
for enhancing their conspicuous efficiency. Collaboration also involves
enterprise's organization, product development processes, corporate
relationship and interaction models as well as application systems and
tools.
Supply Chain Management integrates the corporate processes as a
whole, The implementation of Supply Chain Management aims to
optimize the chain's performance. Through collaboration and information sharing, some important objectives such as increasing service level, speeding materials flow, increasing inventory visibility and reducing costs etc. can be approved.
Due to the advancement of information technology, the retailers can
manage the product flow and information related to such as customer's
demand and inventory with lower cost efficiently. Information sharing can
improve the performance of supply chain significantly. The retailers can
redesign their supply chain strategies through information sharing to gain
profit. The research on the collaboration has demonstrated the positive
impact of information sharing on the supply chain partners.
This study focuses on the information sharing among the retailers-
We hope the performance will be increase by collaboration between The
retailers and suppliers through information sharing between them.
論文目次 第一章 緒論…………………………………………………………………….1
第一節 研究背景…………………………………………………………….1
第二節 研究動機…………………………………………………………….3
第三節 研究目的…………………………………………………………….5
第二章 文獻探討……………………………………………………………….7
第一節 資訊分享…………………………………………………………….7
第二節 協同合作……………………………………………………………15
第三節 資訊分享的工具與程度……………………………………………25
第四節 資訊品質……………………………………………………………30
第五節 信任…………………………………………………………………34
第六節 延伸企業……………………………………………………………38
第七節 經營績效……………………………………………………………40
第三章 研究方法………………………………………………………………44
第一節 研究架構……………………………………………………………44
第二節 深度訪談法…………………………………………………………45
第三節 研究設計與研究流程………………………………………………47
第四節 研究範圍與對象……………………………………………………51
第五節 資料分析法…………………………………………………………59
第四章 研究結果分析與討論…………………………………………………64
第一節 資訊分享對零售業之影響…………………………………………64
第二節 協同合作對零售業之影響…………………………………………68
第五章 結論與建議……………………………………………………………72
第一節 結論與討論…………………………………………………………73
第二節 管理意涵……………………………………………………………74
第三節 研究限制與未來研究方向…………………………………………76
參考文獻………………………………………………………………………78
附錄一 訪談內容設計…………………………………………………………87
附錄二 訪談內容整理…………………………………………………………90
參考文獻 中文部份:
1.陳琇玲/林宜萱譯,〝供應鏈管理創新解決方案〞,美商麥格羅.希爾。〈2004〉年;頁31-39,頁187-196。
2.陳琇玲,〝供應鏈策略管理五大修練〞,美商麥格羅.希爾。〈2005〉;頁187-196。
2.蔡宏明,〝從供應鏈看管理〞,梅霖文化,〈2004〉。頁195-200。
3.王仕圖/吳慧敏,〝深度訪談與案例演練〞,南華教設所(2005)。質性研究方法與資料分析,頁97-116。
4.陳介英,〝深度訪談在經驗研究地位的反思〞,南華教設所(2005)。質性研究方法與資料分析,頁117-128。
5.許文豔,〝影響量販店與供應商議價因素之研究〞,國立成功大學企業管理研究所碩士論文,民國92年。
6.溫哲欽,〝國內量販店物流體系之探討〞,國立成功大學交通管理研究所碩士論文,民國93年。
7.盧舜年,鄒坤霖,〝供應鏈管理的第一本書〞,商周出版。(2002)。頁220-230。
7.陳向明,〝社會科學質的研究〞,五南圖書出版社〈2002〉。頁,221-243。451-459。
8.台灣地區大型店舖總覽,流通快訊雜誌社(2006)。
9.葉乃嘉,〝研究方法的第一本書〞五南圖書出版社〈2002〉。頁,199-228。
10.林榮春,〝策略管理個案〞,新陸書局(2004)。頁,2-33。
11.倪豐裕,祝道松,林淑美,〝預算目標困難度對預算參與、預算目標接受度與管理績效間關係影響之探討:以台灣地區製造業為例〞,管理學報,第20卷,第五期。民國九十二年十月,頁,1023-1024。
原文部份
(一)publication.
1. Coyle, Bardi,and Langley (2003), "The Management of Business Logistics," 7th edition,pp85-86. 452pp.452-454 pp.588-590.
2. Donald J. Bowersox & David J. Class (1996 ), "Logistical management," pp204-215.
3. Leroy Hermes (2001), "Market Supermarket & Hypermarket Design/2,"pp187.
4. Jeffrey H. Dyer,(2004),"Collaborative advantage: winning through their extended enterprise supplier network,".
5. Michael hugos (2004),'Essential of Supply Chain management,'
(二)literature.
1. Andres Angulo, Heather Nachtmann, matthew A. Waller, (2004),"Supply Chain Information sharing in a Vendor managed Inventory Partnership," Journal of Business logistics, Vol.25, Iss.1; pp.101-120.
2. Bagahna, M.P.& Cohen, M.A. (1998), "The stabilizing effect of inventory in supply chains," Operations Research, 46(3), pp.72-83.
3. Bailey, J. and S. Pearson (1983), "Development of a Tool for Measuring and Analyzing computer User Satisfaction," Management Science,(29:5), pp,530-545.
4. Ballou, D.P. & H.L. Pazer (1982),"The impact of inspector fallibility on the inspection policy serial production system," Management Science, 28:4, pp.387-399.
5. Barry Shore, (2001),"Information sharing in global supply chain systems," Journal of Global Information Technology Management, Vol.4, Iss.3; pp.27-50.
6. Barratt M.A., and Green, M.,(2001),"The cultural shift: the need for a collaborative culture," Conference Proceedings of Supply Chain Knowledge , Granfield School of Management.
7. B. S. Sahay, (2003)," Supply chain collaboration:The key to Value creation," Work Study.,52,2/3;pp.76-83.
8. Carter, P.J. Carter, R. Monczka, and T. Slaight (1998)," The Future of Purchasing and Supply: A Five- and Ten-year Forecast," Journal of Supply Chain Management, Winter,36,1; pp.14-26
9. C.J. Anumba, C.E. Siemieniuch, and M.A. Sinclair (2000), "Supply chain implication of concurrent engineering," International Journal of Physical Distribution & Logistics Management. Bradford: Vol.30 Iss.7/8; pp. 586-604.
10. Chen, F., Z. Drezner, J. K. Ryan, D. Simchi-Levi, (2000),"Quantifying the bullwhip effect in a simply supply chain: The impact of forecasting, Lead times, and information," Management Science, 46(3), pp.436-443.
11. Cohen, M.A.& Mallik S. (1997)," Global Supply Chains: Research and Applications," Production and Operations Management,6(3). pp. 193-210.
12. Crabtree, B. F., and Miller, W. L. (1992),"Doing Qualitative Research," Sage publicastions Inc., Newbury Park, 1st Edition.
13. Deeter-Schmelz, Dawn R. (1997),"Applying Teams to Logistics Processes: Information Acquisition and the Impact of Teams Role Clarity and Norms," Journal of Business Logistics, Vol.18, No.1, pp159-178.
14. Deborah Dougherty, (2005),'The Content Analysis Guidebook," Organizational Research Methods, Jul.Vol.8,Iss. 3;pp342-345.
15. English, L.P. (1999)," Improving Data Warehouse and Business Information Quality," Wiley, New York, NY.
16. Ferguson, B. and Lim, J.N.W. (2001),"Incentives and clinical governance-money following quality? " Journal of management in medicine, Vol.15, pp.453-487.
17. Forrest J.W. (1958)," Industrial dynamics," Harvard Business Review, (July-August), pp.37-66.
18. Goodhue, D. (1995),"Task-Technology Fit and Individual Performance," MIS Quarterly.(19:2), pp.213-236.
19. Harvey M. and Speier C. (2000),"Developing an inter-organization relational management perspective,"Journal of Marketing Channels, Vol.7. pp.23-44.
20. H. J. Ahn, H. Lee (2004),"An agent-based Dynamic information network for supply chain management," BT Technology Journal. Apr. 22, pp. 18-27.
21. Hofstede, F.T. (1998), "An investigation into the association pattern technique as a quantitative approach to measuring means-end chains," International Journal of Research in marketing, 15(1),pp37-50.
22. Hongjiang Xu, Andy kornnios (2004),"Understanding Information Quality in E-Business," The Journal of Computer Information Systems., winter, pp.73-82.
23. Holmes Miller, (2005),"Information quality and market share in electronic commerce," The Journal of Services Marketing. pp. 93-102.
24. James E. bailey, Sammy W. Pearson (1983),"Development of a tool for measuring and analyzing computer user satisfaction," Management Science; 29,5; pp.530-545.
25. Johnson, J. M. (2002),"In-depth interviewing," In Jaber F. Gubrium & James A. Holstein (eds): Handbook of interview Research: Content and method, pp.103-119.
26. Judith M Whipple, Robert Frankel, Patricia J. Augherty (2002),"Information support for alliances: Performance implications," Journal of Business Logistics. 23,2; pp.67-81.
27. Kassarjian, H. H. (1977),"content analysis in consumer research," Journal of consumer Research, 4(1), pp.8-18.
28. Katerina Pramatari, Georgios I. Doukidis (2005),"New forms of Collaboration & Information Sharing in Grocery Retailing:The PCSO Pilot at Veropoulos," Journal of Cases on Information Technology, Oct-Dec. pp. 64-79.
29. Kenneth J. Petersen, Gary L. Ragatz, Robert M. Monczka (2005),"An Examination of Collaborative Planning Effectiveness and Supply Chain Performance," Journal of Supply Chain Management,Vol.41, Iss.2; pp.14-25.
30. Kefeng Xu, Yan Dong (2004)," Information Gaming in Demand Collaboration and Supply Chain Performance," Journal of Business Logistics. Vol.25, Iss.1: pp.121-144.
31. kjell Toften, Kirsten Rustad (2005),"Attributes of information quality of export market assistance: an exploratory study," European Journal of Marketing.Vol.39, Iss. 5/6; pp.676-698.
32. Lakshmi Lyer, Rahul Singh, A. F. Salam (2005)," Intelligent Agents to Support Information Sharing in B2B E-Marketplaces," Information System Management,Vol.22,Iss.3; pp.37-49.
33. Laura Horvath (2001),"Collaboration:the key to value creation in supply chain," Supply Chain Management. pp. 205-207.
34. Larson, P. (1994)," An Empirical Study of Inter-Organizational Functional Integration and Total Costs," Journal of Business Logistics,(15;1), pp.153-169.
35. Lee Hau L.,V. Padmanabhan, and Seugjin Whang (1997),"information Distortion in a Supply Chain,: The Bullwhip Effect," Management Science, Apr. 1997;Vol. 43,No.4.pp. 546-558.
36. Lee-Mortimer, Andrew (1993),"A dynamic collaboration," The TQM Magazine. Feb Vol.5, Iss.1;pp. 31-37.
37. Lode Li (2002)," Information Sharing in a supply chain with horizontal competition," Management Science. Vol.48, Iss.9; pp. 1196-1212.
38. Mackinnon,J.G.(1991),"Critical Values of Cointegration Test", long-run Econometrics Relationships, New York: Wiley, pp.267-276.
39. Mark Barratt (2004),"Understanding the meaning of collaboration in the supply chain," Supply Chain Management.9,1;pp.30-42.
40. Mason-Jones, R. (1998),"The holistic strategy of market information enrichment through the supply chain," PhD thesis, Cardiff University, UK.
41. Matti Tuominen (2004),"Channel collaboration and firm value proposition," International Journal of Retail&Distribution Management.Vol.32,Iss.4/5.pp.178-188.
42. Merlin Stone, Kevin Condron (2002),"Sharing customer data in the value chain," Journal of Database Management, Vol. 9, 2, pp.119-131.
43. Merriam, S.B. (1998),"Qualitative Research and Case study Application in Education," Jossey-Bass Publications, 2stEdition.
44. Minichiero, V., Aroni, R., Timewell, E.,&Alexander, L. (1996),"In Depth interviewing(2nded)," South Melbourne: Addison Wesley Longman Australia Pty limited.
45. Mojgan Mohtashami, Thomas Marlowe, Vassilka Kirova, Fadi P. Deek (2006),"Risk management for collaborative software development," Information System Management. Fall Vol,23,pp.20-31.
46. Morgan, R.M. & Hunt, S. D. (1994), "The commitment-trust theory of relationship marketing," Journal of Marketing, pp.20-35.
47. Gefen, D., Karahanna, E.,& Straub, D. W. (2003), "An integrated model," MIS Quarterly, 27(1),pp.51-90.
48. Monczka, R., K. Petersen, R. Handfield and G. Ragatz (1998),"Success factors in Strategic Supplier Alliances:The Buying company Perspective," Decision Sciences Journal,(29:3), pp.553-577.
49. Nade R Sanders, (2005),"IT Alignment in Supply Chain Relationships: A Study of Supplier Benefits," Journal of Supply Chain Management. Vol.41, Iss.2; pp.4-13.
50. Nade R. Sanders, Robert Premus (2005),"Modeling The Relationship between Firm IT Capability, collaboration, and performance," Journal of Business Logistics. Vol.26, Iss.1;pp.1-23.
51. Nirmalya Kumar (1996),"The power of trust in manufacturer-retailer relationships," Harvard Business Reviewer. 11/12. pp.92-106.
52. Paul Lillrank (2003),"The quality of information," The International Journal of Quality&Reliability Management, Vol.20,Iss.6/7,pp.691-704.
53. Phillip L. Carter, Joseph R Carter, Monczka, Thomas H. Slaight (2000),"The future of Purchasing and Supply: a Ten-year Forecast," Journal of Supply Chain management; pp.14-26.
54. P. Kuin (1986),"Management Performance in Business and Public Administration," Academy of Management Journal, (pre-1986);Dec 1986; 11, 000004: ABI/INFORM Archive Complete pp.371-378.
55. Platt, J. (2002),"The history of interview," In Jaber F. Gubrium& James A. Holstein(eds):Handbook of interview Research: Content and method, pp.33-54.
56. Rabin, S. (2003),"The Real-Time Enterprise. The Real-Time Supply Chain," Information Systems Management, 20(2), pp. 58-62.
57. Rachel Croson, Karen Donohue (2003),"Impact of POS Data Sharing on Supply Chain Management: An experimental Study," Production and Operations Management. Vol. 12, Iss.1; pp.1-11.
58. Raymond, L. (1985)," organizational Characteristics and MIS Success in the Context of Small Business," MIS Quarterly,(9:1), pp.37-52.
59. Reynolds, T. J. and Gutman, J. (1988), "Laddering Theory, method, analysis, and Interpretation," Journal of Advertising Research, 28(1), pp,11-31.
60. Reynolds, T. J., Dethloff, C., & Westberg, S.J. (2001), "Advancements in laddering. In T. J. Reynolds& J. C. Olson(Eds.), understanding consumer decision making:The mens-end approach to marketing strategy,"Lawrence Erlbaum Associates. pp. 91-118.
61. Robbins,S.P.(1996), Organizational Behavior,7th ed., Englewood Cliffs, N.J: prentice Hall Internastional,Inc.
62. Seashore, S.E. and Ephraim,Y.(1967),"Factorial Analysis of organizational performance," Administrative Science Quarterly,12(20,pp.377-395.
63. Soenen, & Van,D. B.,(1988),"Belgium's Largest Industrial Companies:A Comparison of Size and Financial Performance between Foreign and Belgian Owned Firms", Management International Review 28, 1. pp.51-63.
64. Steven, G.C. (1990), "Successful supply-chain management," Management Decision, Vol.28.8, pp.25-30.
65. Suresh Radhakrishnan, and bin Srinidhi (2005),"Sharing Demand Information in a Value Chain: Implications for Pricing Profitability," Review of Quantitative Finance and Accounting,pp.24-45.
66. Tomas &Danijel (2005),"How competitive Advantage Influences Firm performance: The Case of Slovenian firms", Economic and business review, Vol.7pp.119-135.
67. Venkatraman N. and Ramanujam V.(1986),"Measurement of Business Performance in Strategy Research: A Comparison of Approaches,"Academy of Management Review, 11 pp.801-814.
68. Whipple, J., R. Frankel and P. Daugherty, (2002),"Information Support for Alliances: Performance Implications," Journal of Business Logistics,(23:2), pp.67-82.
69. Wisner, J. (2003),"A Structural Equation Model of Supply Chain Management Strategies and Firm Performance," journal of Business Logistics,(24:1), pp.1-25.
70. Zhensen Huang, Aryya Gangopadhyay (2004),"A Simulation Study of Supply Chain Management to Measure the Impact of Information sharing," Information Resources Management Journal, Jul-Sep. Vol.17, Iss.3; pp.20-31.
論文全文使用權限
  • 同意授權校內瀏覽/列印電子全文服務,於2007-02-05起公開。
  • 同意授權校外瀏覽/列印電子全文服務,於2007-02-05起公開。


  • 如您有疑問,請聯絡圖書館
    聯絡電話:(06)2757575#65773
    聯絡E-mail:etds@email.ncku.edu.tw