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系統識別號 U0026-0812200912075420
論文名稱(中文) 六標準差管理缺口模型之建立
論文名稱(英文) The Establishment Gaps for the Six Sigma Management System
校院名稱 成功大學
系所名稱(中) 高階管理碩士在職專班(EMBA)
系所名稱(英) Executive Master of Business Administration (EMBA)
學年度 94
學期 2
出版年 95
研究生(中文) 高景海
研究生(英文) Chin-Hai Kao
學號 r0793104
學位類別 碩士
語文別 中文
論文頁數 83頁
口試委員 召集委員-譚伯群
口試委員-姜傳益
口試委員-吳萬益
口試委員-劉清和
指導教授-林清河
中文關鍵字 六標準差  六標準差缺口 
英文關鍵字 Six Sigma  Six Sigma management gaps 
學科別分類
中文摘要 六標準差從1987年在摩托羅拉公司推行至今,已近20個年頭,從一開始製造面的改善,延伸到非製造性的企業流程當中,它不但有效地變化員工能力與態度,也為企業帶來突破性的營運改善,全方位提升企業競爭力;但事實上,六標準差管理活動導入對企業是一大變革性的挑戰,因為其中牽涉策略、組織、團體以及個人,任何一個環節都會影響六標準差推行的成效。然而,國內外文獻,主要探討方向偏重於六標準差執行步驟及工具介紹,對管理層面議題討論較少,本研究的研究目的,在構架六標準差缺口模型,發現執行上的問題,並探討各層面之管理議題。
本研究先以文獻探討方式彙整六標準差推行面所需注意層面,並針對共同論點建立六標準差缺口模型,此十大缺口分別針對高階管理推行問題、六標準差團隊合作問題、以及推動執行問題等構面進行探討,並選擇推行六標準差五年以上之公司作為個案研究對象,針對不同階層之員工進行深度訪談,確認各缺口發生原因及提供解決方案,提供企業管理者在推行時所需注意事項,增加六標準差導入的成功機率。
本研究發現,除了黑帶大師與綠帶之間認知差距並無明顯之外,其餘缺口問題的確發生於六標準差推行過程當中,每一階層的員工都扮演六標準差導入的關鍵影響因素,而且這些企業內部環境的建立之優良與否,會反應於企業外部顧客的回應,冀望透過六標準差模型建立,提供企業在導入六標準差時更結構化面對管理議題。



英文摘要 Six Sigma has been adopted for 20 years in Motorola since 1987, from making manufacture improvement extend to business process, it not only changes staff's ability and attitude effectively but also bring breakthrough operation to enterprises and enterprise's competitiveness. In fact, Six Sigma management system is the enormous challenge to enterprises because it involves strategy, organization, group and individual, any link will influence the effectiveness of Six Sigma performance. However, most researches emphasize on the procedure performance and tools introduction of Six Sigma, less in management issues. Therefore, the purposes of this study are to establish Six Sigma Gaps model to find out the executive problems and how they manage to deal with those issues.
This research probes into the way that Six Sigma carry out necessary attention aspect with documents first, and set up Six Sigma gaps to common arguments. These ten major gaps involve in the moving of executive, the team work of Six Sigma, and the executive problems. We choose the company that has carried out more than five years of Six Sigma Management as the research object, carry on in-depth interview to the staff of different strata to confirm every gap and offer the solution. The research offers management what they should take care to increase the successful probability that Six Sigma channel into.
The results indicate that black to lead the master and green cognitive disparity while taking not to be obvious, other gaps really take place in the course of pursuing of Six Sigma. The staff in every stratum plays the key influence factor that Six Sigma channel into. The foundation of environment is good or not will react on customer response. Through the evaluation of these gaps, offer enterprise while channeling into Six Sigma in the face of the management topic.


論文目次 第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 2
第三節 研究範圍與限制 3
第四節 研究流程 3
第二章 文獻探討 6
第一節 六標準差之概論 6
第二節 六標準差之導入與實施 9
第三節 六標準差的關鍵成功因素 16
第四節 缺口模式 27
第三章 研究方法 33
第一節 研究模型 35
第二節 個案研究法 38
第三節 個案公司簡介 45
第四節 資料蒐集方式 49
第五節 個案研究的信度與效度分析 50
第四章 個案研究 53
第一節 個案公司推動六標準差概況 53
第二節 個案分析 56
第三節 個案發現 68
第五章 結論與建議 70
第一節 研究結論 70
第二節 研究貢獻 73
第三節 研究建議 74
參考文獻 76
中文部份 76
英文部分 77
附錄一:深度訪談參考問項大綱 82

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