||An Evaluation of Relationships between Job Characteristics, Personality Traits, Job Satisfaction, and Job Performance: An Empirical Study of Royal Thai Police Headquarter in Thailand
||International Master of Business Administration(IMBA)
and job performance
The purpose of this study is to evaluate how job characteristics, personality traits affect job satisfaction, and how job satisfaction affects job performance in the case of police officers in Thailand. Through a process of conducting assessments and gaining access to performance evaluations completed at the department, interactions between the variables were observed. The results found job characteristics have an effect on job satisfaction especially in factor feedback, which shows the highest relationship with job satisfaction. Furthermore, four factors of personality traits such as extraversion, openness to experience, agreeableness and conscientiousness have an effect on job satisfaction. Conversely, for neuroticism found no relationship with job satisfaction in terms of police officers. In addition, the findings of this study illustrate the relationships between job satisfaction and job performance.
This study provides guidelines for Royal Thai Police Department to emphasize on the attribute of police officers that could affect and enhance their satisfaction. When police officers are satisfied with their job, their performances will increase.
TABLE OF CONTENTS．．．．．．．．．．．．．III
LIST OF TABLES．．．．．．．．．．．．．．．VI
LIST OF FIGURES．．．．．．．．．．．．．．VI
CHAPTER ONE INTRODUCTION．．．．．．．．．．1
1.1 Research Background and Motivation．．1
1.1.1 The Royal Thai Police Department．．2
1.1.2 The Organizational Structure of Royal Thai Police Department．．2
1.1.3 Career Structure of Royal Thai Police．．5
1.1.4 The Current Problem of Royal Thai Police．．6
1.2 Research Objective．．．．．．．．．．．10
1.3 Research Project and Scope of the Study．．11
1.4 Research Procedure．．．．．．．．．．．11
1.5 The Organization of this Study．．．．．．．．．．．．．．．．．．．．12
CHAPTER TWO LITERATURE REVIEW．．．．．．14
2.1 Job Satisfaction．．．．．．．．．．．14
2.2 Job Characteristics．．．．．．．．．．18
2.3 Personality Traits．．．．．．．．．．21
2.3.1 Neuroticism ．．．．．．．．．．．．．22
2.3.3 Openness to Experience．．．．．．．24
2.4 Job Performance．．．．．．．．．．．．25
2.5 The Relationship between Job Characteristics and Job Satisfaction．．．26
2.6 The Relationship between Personality Traits and Job Satisfaction．．．．．．．28
2.7 The Relationships between Job Satisfaction and Job Performance．．．．．30
CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY．．．．．．．．．．．．．．．．．32
3.1 The Conceptual Model．．．．．．．．．32
3.2 Construct Measurement ．．．．．．．．．33
3.2.1 Job Characteristic．．．．．．．．．33
3.2.2 Personality Traits．．．．．．．．．35
3.2.3 Job Satisfaction．．．．．．．．．．36
3.2.4 Job Performance．．．．．．．．．．37
3.3 Research Hypothesis．．．．．．．．．38
3.4 Questionnaire Design．．．．．．．．．39
3.5 Sampling Plan．．．．．．．．．．．．39
3.6 Data Analysis Procedure．．．．．．．40
3.6.1 Descriptive Analysis．．．．．．．．40
3.6.2 Purification and Reliability of the Measurement Variables．．．40
3.6.3 Different of Research between Groups．．41
CHAPTER FOUR GENERAL FINDINGS AND EMPIRICAL RESULTS．．．．．．．42
4.1 Response Rate．．．．．．．．．．．．42
4.2 Characteristics of Respondents．．．43
4.3 The Agreement Level of Job Characteristics, Personality Traits, Job Satisfaction and Job Performance．．．．44
4.4 Factor Analysis and Reliability Test．．47
4.4.1 Job Characteristics ．．．．．．．．47
4.4.2 Personality Traits．．．．．．．．．49
4.4.3 Job Satisfaction．．．．．．．．．．50
4.4.4 Job Performance．．．．．．．．．．51
4.5 The Relationships between Job Characteristics and Job Satisfaction．．51
4.6 The Relationships between Personality Traits and Job Satisfaction．．．．．．54
4.7 The Relationships between Job Satisfaction and Job Performance．．．．56
CHAPTER FIVE CONCLUSIONS AND IMPLICATION．．．．．．．．．．．．．．．．58
5.1 Research Conclusions．．．．．．．．58
5.2 Implication of the Study．．．．．60
5.3 Contribution of the Study．．．．．61
5.4 Limitation of the Study．．．．．．62
5.5 Direction for Future Research．．．63
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