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系統識別號 U0026-0812200911393323
論文名稱(中文) 探討網路學習持續使用意願:公平及品質之角色
論文名稱(英文) none
校院名稱 成功大學
系所名稱(中) 企業管理學系專班
系所名稱(英) Department of Business Administration (on the job class)
學年度 93
學期 2
出版年 94
研究生(中文) 邱兆生
研究生(英文) Chao-Sheng Chiu
學號 r4791131
學位類別 碩士
語文別 中文
論文頁數 83頁
口試委員 口試委員-張心馨
口試委員-蔡明田
指導教授-張海青
中文關鍵字 滿意度  網路學習  持續使用意圖  公平  品質 
英文關鍵字 Web-based learning  Satisfaction  Quality  Fairness  Continuance intention 
學科別分類
中文摘要   如同資訊系統一樣,網路學習的成功大幅取決於使用者滿意度以及會增加學習者持續使用意圖的其它因素。本研究資訊系統成功模型與公平理論,以建構一個探討網路學習持續使用意圖之動機的研究模型。本研究假設品質的三個維度(資訊品質、系統品質、服務品質)及公平的三個維度(分配公平、程序公平及互動公平)會影響網路學習者的滿意度。本研究亦假設公平的三個維度會影響網路學習者的持續使用意圖。研究模型的驗證使用蒐集自某一網路推廣教育學程196位學生的資料。研究結果顯示資訊品質、系統品質、分配公平及互動公平對滿意度呈現顯著影響。分配公平及滿意度對於學習者持續使用意圖的形成扮演重要的角色。
英文摘要   Like any other information system (IS), the success of Web-based learning depends largely on user satisfaction and other factors that will eventually increase users’ intention to continue using it. This research integrates IS success model and fairness theory to construct a model for investigating the motivations behind learners’ intention to continue using Web-based learning. The model theorizes that three dimensions of quality (i.e., information, system, and service) and three dimensions of fairness (i.e., distributive, procedural, and interactional) will affect learners’ satisfaction. We also argue that satisfaction and three dimensions of fairness will influence learners’ intention to continue using Web-based learning. The hypothesized model is validated empirically using data collected from 196 learners of a Web-based learning program designed for continuing education. The results show that information quality, system quality, distributive fairness, and interactional fairness exhibit significant positive effects on satisfaction. Distributive fairness and satisfaction play significant roles in shaping learners’ intention to continue using Web-based learning.
論文目次 目錄
中文摘要…………………………………………………………………………………I
英文摘要……………………………………………………………………………….II
目錄……………………………………………………………………………………III
表目錄……………………………………………………………………………………V
圖目錄…………………………………………………………………………………VII
第一章:緒論……………………………………………………………………………1
第一節:研究背景與動機………………………………………………………………1
第二節:研究目的………………………………………………………………………3
第三節:研究流程………………………………………………………………………4
第二章:文獻探討………………………………………………………………………5
第一節:網路學習………………………………………………………………7
第二節:資訊系統成功模型………………………………………………….14
第三節:公平理論…………………………………………………………….28
第三章:研究模型與假設…………………………………………………………….38
第一節:研究模型…………………………………………………………….38
第二節:研究假說…………………………………………………………….39
第四章:研究方法…………………………………………………………………….44
第一節:問卷發展…………………………………………………………….44
第二節:問卷調查…………………………………………………………….51
第三節:問卷資料分析……………………………………………………….53
第五章:結論與建議………………………………………………………………….61
第一節:結論………………………………………………………………….61
第二節:研究結果與討論…………………………………………………….62
第三節:理論與實務意涵…………………………………………………….63
第四節:研究限制…………………………………………………………….64
第五節:未來研究方向……………………………………………………….65
參考文獻……………………………………………………………………………….66
參考文獻 參考文獻
中文部分:
尹玫君,遠距教學系統於國民小學之應用研究-教學策略學習行為之研究,國科會專題研究計畫,民國84 年。
李敏正,延伸計劃行為理論以預測WWW持續使用之研究,國立高雄第一科技大學資訊管理所碩士論文,民國92 年。
林幸華,導入線上學習的第e 步,台北:漢智電子商務出版社公司,民國91 年。
洪明洲,網路教學課程設計對學習成效的影響研究,遠距教學系統化教材設計國際研討會論文集,民國88 年。
張淑慧,企業導入網路化訓練(WEB)促進組織知識整合之研究,國立東華大學國際企業管理研究所碩士論文,民國89 年。
陳佳賢,我國線上學習市場現況與未來展望,資訊工業透析:電子商務,頁2~16,民國90年。
陳韻竹,企業發展電子學習之研究,國立中山大學企業管理學系研究所碩士論文,民國90年。
黃經智,企業網路化訓練架構之探討,國立台灣科技大學管理研究所企業管理學程碩士論文,民國88 年。
黃貝玲,從線上學習的發展看企業線上訓練,電子化企業:經理人報告,頁12~33,民國90年。
黃淑敏,電腦網路學習對學生學習成效之後設分析,國立新竹師範學院國民教育研究所碩士論文,民國90 年。
楊家興,超媒體:一個新的學習工具,教學科技與媒體,頁28~39,民國82 年。
鄒景平,發揮企業網路的學習優勢,管理雜誌,頁30~33,民國87 年。


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