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系統識別號 U0026-0812200911280061
論文名稱(中文) 工程爭議之有效管理
論文名稱(英文) Effective Management of Construction Disputes
校院名稱 成功大學
系所名稱(中) 企業管理學系專班
系所名稱(英) Department of Business Administration (on the job class)
學年度 93
學期 2
出版年 94
研究生(中文) 戚淑芳
研究生(英文) Shu-Fang Chi
電子信箱 mermaid_chi@hotmail.com
學號 r4792111
學位類別 碩士
語文別 中文
論文頁數 95頁
口試委員 指導教授-莊雙喜
指導教授-蔡錦松
口試委員-蔡明田
中文關鍵字 共榮永續  爭議預防  執行力  工程爭議  專案管理 
英文關鍵字 collaboration  litigation  project management  construction dispute 
學科別分類
中文摘要   近年來公共工程爭議頻仍,興訟敵對之風日熾,不但影響工程進度,也危及國民安全及生活品質。而營造業景氣衰退,競爭升高,引發低價搶標的風潮,傳統專案執行模式已不敷實現業主期望,顧問公司與承包商面臨更多責任、更低價格與承擔更多風險之劇烈競爭。各方認知差異致使企業陷入紛爭糾葛中,於龐雜專案執行過程,頻添重負。因此,明白爭議如何發生,並找出妥善爭議管理之道,將可提昇公共工程品質,使專案管理回歸高價值專業定位,並提供企業共榮永續之契機。

  賡續國內外針對營造產業爭議之探討,本研究進一步透過問卷調查,探究目前國內營造業爭議發生之原因。並以座談會的形式,邀請包含產、學界及官方的工程、法律及管理專家,針對問卷結果加以討論與建議。最後並以一成功案例加以分析印證,有效達成雙贏合作的爭議管理,且如期完成專案目標。

  最後,歸結上述產業實務觀察研究佐以學術理論分析,本研究提出:營造專業的價值與重要性,乃為國家建設與人民生活品質提昇的關鍵核心,遭逢困難問題時,專業仍為解決最佳之途。拱手交由法務人員僅使問題擴大至法律層面,並無助於如期如質達成專案目標。針對企業實務運用上則以合約之訂立為界,提出以下建議:
一、合約訂立前:
1.慎選合作伙伴:針對專業能力、信譽及負責三方考量。
2.慎擬合約條款:明訂原則上爭議發生應採取之處理程序。
3.慎審計劃書:運用專業切實審核執行計劃與時程,確定計劃之可行性與合理性。
二、合約簽訂後:切實執行。其中包含:專案管理與衝突管理。



英文摘要  Disputes and the consequent litigations are getting likely to occur to any public construction project nowadays. This does not only hinder a project from its scheduled proceeding but also endangers the expecting outcome. Unfortunately, when the long-lasting recession of construction industry leading to intense competition in the job-bidding market, low-price bleeding games even worsen the awful status quo. Parties of a contract swirl in the vicious cycle in which the declining demand and the lowering-price supply in the market, and their disputes becomes a doom.

 It is thus of interest to the study to figure out the causes of the construction disputes and to propose some managerial therapies enhancing the overall performance of projects and to provide useful suggestions helping engineers practice their expertise so as to achieve an collaboration and win-win situation for businesses.
The study firstly employs questionnaire approach to dig out main causes of current construction disputes. Secondly, a discussion seminar on the regarding subject is held to exploit the viewpoints and comments from experts, consisting of government officers, professional engineers, and academic scholars, in key aspects including engineering, litigation, and management. Finally, a case study to a successful project is performed to examine the key factors found in the discussion seminar to an effective disputes management.

 Results of the present study indicate that engineers’ will in achieveing a high standard of professional discipline and ethic is the core element to resolve troublesome conflict and administration dispute. Let alone the litigation exercises to settle any dispute, on the other hand, would merely complicate the according problems and damage the professional integrity as well as the wishing performance of a project. The study concludes that the contracting of a project is the main concern for most real practices, and the according recommendations are given as follows:
Before signing the contract:
1.Carefully choose good partners to build a collaborative team.
2.Sincerely draw up a reasonable contract to regulate the collaborative relationship.
3.Neatly review all construction plans to guide all the collaboratory works.
Upon the contract signing, all participants should abide by the agreement of planned procedure to carry out the project step by step with good practices of both project management and conflict management.



論文目次 中文摘要 I
ABSTRACT II
誌 謝 III
章節目錄 IV
圖目錄 VII
表目錄 IX
第一章 緒 論 1
第1-1節 研究動機與目的 1
1 - 1 - 1 研究動機 1
1 - 1 - 2 研究目的 2
第1-2節 營造業之現況與特性 3
1 - 2 - 1 營造業之界定 3
1 - 2 - 2 營造業產業結構及組織規模 3
1 - 2 - 3 營造業企業經營規模與效率 5
1 - 2 - 4 營造業與國內經濟指數 7
1 - 2 - 5 營造業特性 8
第1-3節 工程爭議 9
1 - 3 - 1 工程爭議之定義 9
1 - 3 - 2 爭議的本質 9
第1-4節 研究方法與架構 11
1 - 4 - 1 研究方法 11
1 - 4 - 2 研究架構 12
1 - 4 - 3 研究流程 12
第二章 文獻回顧 13
第2-1節 工程爭議 13
2 - 1 - 1 爭議的發生—TCE觀點 13
2 - 1 - 2 爭議的發展過程 16
2 - 1 - 3 工程爭議之原因 18
第2-2節 台灣工程爭議之現況 23
第2-3節 工程爭議之解決方案 24
2 - 3 - 1 台灣工程爭議之解決方案 24
2 - 3 - 2 美國工程爭議之解決方案 28
2 - 3 - 3 英國工程爭議之解決方案 31
2 - 3 - 4 小結 35
第三章 問卷調查 37
第3-1節 問卷設計與取樣 37
3 - 1 - 1 問卷設計 37
3 - 1 - 2 樣本設計 41
3 - 1 - 3 資料蒐集與整理 42
第3-2節 問卷分析與結果 43
3 - 2 - 1 因素分析與信賴度檢定 43
3 - 2 - 2 變數間的相互關係探討—典型相關 45
3 - 2 - 3 變數間的相互關係探討—迴歸 50
3 - 2 - 4 變數間的相互關係探討—結構方程模式(LISREL) 54
第3-3節 小 結 58
第四章 座談會歸納整理 59
第4-1節 座談會背景資料 59
第4-2節 座談會內容摘要 60
第4-3節 座談會綜合建議 64
第五章 案例分析 65
第5-1節 案例背景 65
5 - 1 - 1 工程概述 65
5 - 1 - 2 工程目的 67
5 - 1 - 3 爭議案例 67
第5-2節 爭議處理 70
5 - 2 - 1 漁權會要求賠償 70
5 - 2 - 2 承包商之無預警停工 71
第5-3節 爭議處理分析 73
5 - 3 - 1 漁權會要求賠償 73
5 - 3 - 2 承包商之無預警停工 73
5 - 3 - 3 決策流程分析 75
第六章 研究結論與建議 79
第6-1節 研究結論 79
第6-2節 理論建議 80
6 - 2 - 1 合約機制 80
6 - 2 - 2 專案管理 83
6 - 2 - 3 環境與產業發展 85
第6-3節 實務建議 86
第6-4節 討論與後續研究建議 88
參考文獻 89

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