進階搜尋


 
系統識別號 U0026-0812200911095250
論文名稱(中文) 以社會資本觀點探討國內製造業員工之人格特質與工作價值觀對其工作績效之影響
論文名稱(英文) A Research on the Effects of Workers’Personality Traits and Work Values on Job Performance from Social Capital Perspective for Taiwan Manufacturing Industry
校院名稱 成功大學
系所名稱(中) 企業管理學系碩博士班
系所名稱(英) Department of Business Administration
學年度 92
學期 2
出版年 93
研究生(中文) 江福興
研究生(英文) Fu-Hsing Chiang
學號 r4691129
學位類別 碩士
語文別 中文
論文頁數 79頁
口試委員 口試委員-林清河
口試委員-吳萬益
指導教授-張海青
指導教授-譚伯群
中文關鍵字 工作績效  工作價值觀  人格特質  社會資本 
英文關鍵字 Personality Traits  Work Values  Job Performance  Social Capital 
學科別分類
中文摘要   近年來,社會資本的相關議題在管理學界被廣泛地討論。然其研究範圍多侷限在組織之社會資本對組織績效的影響議題上;而對於組織員工之個人社會資本的影響程度則有待更進一步地研究。因此,本研究之目的在瞭解組織員工之社會資本對其工作績效之影響,並探討員工之社會資本在個人因素之人格特質與工作價值觀上對工作績效所扮演的角色。
  本研究透過問卷調查收集資料,共回收110份有效問卷,並進一步以統計分析,包括:因素分析、多元迴歸分析、典型相關分析以及變異數分析。研究結果如下:(1)擁有高社會資本的員工對其工作績效會有較佳的表現;(2)員工社會資本對工作績效的影響程度大於員工之人格特質與工作價值觀;(3)員工社會資本程度與適當的人格特質、工作價值觀的搭配,可以有效促進工作績效的提升。
英文摘要   Recently, the issue of social capital has been popularly discussed around management science. However, the scope of research is limited to the impacts of organizational social capital on organizational performance. How workers’ social capital influence job performance is subject to further studies. The purpose of this study is to investigate the impacts and role of workers’ social capital on job performance and the workers’ factors of personality traits and values.  
  This study adopted questionnaire survey to obtain data. One hundred and ten valid questionnaires are used for statistical analysis, including factor analysis, multiple regression analysis, canonical correlation analysis, and analysis of variance. The study concluded the following results: (1) workers possess high social capital lead to high job performance; (2) workers’ social capital have more significant effect on job performance than personality traits and work values; (3) the fitness of workers’ social capital among personality traits and work values have effective promotion on job performance.
論文目次 目錄.......................................................I
表目錄.....................................................III
圖目錄.....................................................V

第一章 緒論................................................1
第一節 研究動機............................................1
第二節 研究目的............................................2
第三節 研究流程............................................3
第四節 論文結構............................................4

第二章 文獻探討............................................5
第一節 社會資本............................................5
第二節 人格特質............................................7
第三節 工作價值觀........................................10
第四節 工作績效...........................................12
第五節 各變數間之互動關係.................................13

第三章 研究方法...........................................18
第一節 研究架構...........................................19
第二節 變數衡量與問項.....................................20
第三節 抽樣與資料收集.....................................24
第四節 問卷回收與樣本結構.................................25
第五節 資料分析方法.......................................26

第四章 研究結果...........................................30
第一節 因素分析與信度檢定.................................30
第二節 不同控制變數之差異分析.............................33
第三節 各變數之集群分析...................................39
第四節 人格特質對各變數之關係檢定.........................47
第五節 工作價值觀、社會資本與工作績效之關係檢定...........51
第六節 變數之交互作用對工作績效之關係檢定.................54
第七節 統計分析結論.......................................59

第五章 結論與建議.........................................61
第一節 研究結果...........................................61
第二節 研究貢獻...........................................64
第三節 研究建議...........................................66
第四節 研究限制...........................................67

參考文獻..................................................68
附錄:問卷................................................75
參考文獻 1.Adler, P. S. and Kwon, S. 2000. Social capital: the good, the bad, and the ugly. Knowledge and social capital, Boston, MA: Butterworth-Heinemann: 89-115.

2.Baker, W. 2000. Achieving success through social capital, Jossey-Bass, San Francisco, CA.

3.Barrick, M. R. and Mount, M. K. 1991. The big five personality dimensions and job performance: a meta-analysis. Personnel Psychology, 44: 1-26.

4.Baun, J. A., Calabrese, T. and Silverman, B. S. 2000. Don’t go it alone: Alliance network composition and startups’ performance in Canadian biotechnology. Strategic Management Journal, 21(3): 267-294.

5.Belliveau, M., O’Reilly, C. and Wade, J. 1996. Social capital at the top: effects of social similarity and status in CEO compensation. Academy of Management Journal, 39: 1568-1593.

6.Berings, D. 2002. The twelve work value inventory, Brussels: EHSAL.

7.Berings, D., De Fruyt, F. and Bouwen, R. 2004. Work values and personality traits as predictors of enterprising and social vocational interests. Personality and Individual Differences, 36: 349-364.

8.Bernier, L. and Bolton, L. 1986. The art of using a computer to plot personal relations--and make friends. International Management, 41(11): 81-82.

9.Borman, W. C. 1991. Job behavior, performance and effectiveness. Handbook of industrial organizational psychology, Palo Alto, CA: Consulting Psychologists Press: 271-326.

10.Borman, W. C. and Motowidlo, S. J. 1993. Expanding the criterion domain to include elements of contextual performance. Personnel selection in organizations, San Francisco, Jossey-Bass: 271-362.

11.Bourdieu, P. and Wacquant, L. J. D. 1992. An invitation to reflexive sociology, Chicago, University of Chicago Press.

12.Brouther, K. D. 2002. Institutional, cultural and transaction cost influences on entry mode choice and performance. Journal of International Business Studies, 33(2): 203-223.

13.Brown, D. 2002. The role of work and cultural values in occupational choice, satisfaction and success: a theoretical statement. Journal of Counseling and Development, 80(1): 48-56.

14.Burt, R. S. 1992. Structural holes: the social structure of competition, Cambridge, MA: Harvard University Press.

15.Burt, R. S. 1997. The contingent value of social capital. Administrative Science Quarterly, 42: 339-365.

16.Burt, R. S. 1999. Entrepreneurs, distrust, and third parties: a strategic look at the dark side of dense networks. Shared cognition in organizations, Mahwah, NJ, Erlbaum: 213-243.

17.Burt, R. S. 2000. The network structure of social capital. Research in Organizational Behavior, 22: 345-423.

18.Burt, R. S., Hogarth, R. M. and Michaud, C. 2000. The social capital of French and American managers. Organization Science, 11: 123-147.

19.Burt, R. S., Jannotta, J. E. and Mahoney, J. T. 1998. Personality correlates of structural holes. Social Networks, 20: 63-87.

20.Campbell, J. P. 1990. Modeling the performance prediction problem in industrial and organizational psychology. Handbook of industrial and organizational psychology, Palo Alto, CA, Consulting Psychologists Press,
1: 687-732.

21.Campbell, J. P., McHenry, J. J. and Wise, L. L. 1990. Modeling job performance in a population of jobs. Personnel Psychology, 43: 313-333.

22.Castro, S. L., Douglas, C., Hochwarter, W. A., Ferris, G. R. and Frink, D. D. 2003. The effects of positive affect and gender on the influence tactics-job performance relationship. Journal of Leadership and Organizational Studies, 10(1): 1-18.

23.Cattell, H. B. 1989. The 16PF: Personality in depth, Champaign, IL: Institute for Personality and Ability Testing.

24.Coleman, J. S. 1990. Foundation of social theory, The Belknap Press of Harvard University Press.

25.Costa, P. T. and McCrae, R. R. 1985. The NEO personality inventory manual, Odessa, FL: Psychological Assessment Resources.

26.Costa, P. T. and McCrae, R. R. 1989. The NEO-PI/NEO-FFI manual supplement, Odessa, FL: Psychological Assessment Resources.

27.Costa, P. T. and McCrae, R. R. 1992. Professional manual for the NEO PI-R and NEO-FFI, Odessa, FL: Psychological Assessment Resources.

28.Couch, L. L. and Jones, W. H. 1997. Measuring levels of
trust. Journal of Research in Personality, 31: 319-336.

29.Day, D. V. and Silverman, S. B. 1989. Personality and job performance: evidence of incremental validity. Personnel Psychology, 42: 25-36.

30.De Raad, B. and Van Heck, G. L. 1994. The fifth of the Big Five. European Journal of Personality, 8: 225-235.

31.Digman, J. M. 1990. Personality structure: emergence of the five-factor model. Annual Review of Psychology, 41: 417-440.

32.Dose, J. J. 1997. Work values: An integrative framework and illustrative application to organizational socialization. Journal of Occupational and Organizational Psychology, 70: 219-240.

33.Feather, N. T. and Rauter, K. A. 2004. Organizational citizenship behaviours in relation to job status, job insecurity, organizational commitment and identification, job satisfaction and work values. Journal of Occupational
and Organizational Psychology, 77: 81-94.

34.Ferguson, E., Sander, A., O’Hehir, F. and James, D. 2000. Predictive validity of personal statements and the role of the five-factor model of personality in relation to medical training. Journal of Occupational and Organizational Psychology, 73: 321-344.

35.Flap, H. and Volker, B. 2001. Goal specific social capital and job satisfaction: effects of different types of networks on instrumental and social aspects of work. Social Networks, 23(4): 297-320.

36.Fukuyama, F. 1995. Trust: The social virtues and the creation of prosperity, New York: Free Press.

37.Furnham, A. and Miller, T. 1997. Personality, absenteeism and productivity. Personality and Individual Differences, 23: 705-707.

38.Furnham, A., Forde, L. and Ferrari, K. 1999. Personality and work motivation. Personality and Individual Differences, 26: 1035-1043.

39.Gatewood, R. D. and Field, H. S. 1998. Human Resource Selection, 4th Ed.

40.Goldberg, L. R. 1992. The development of markers for the Big-Five factor structure. Psychological Assessment, 4(1): 26-42.

41.Goldberg, L. R. 1993. The structure of phenotypic personality traits. American Psychologist, 48: 26-34.

42.Graziano, W. G. and Eisenberg, N. H. 1997. Agreeableness: a dimension of personality. Handbook of personality psychology, San Diego, CA, Academic Press: 795-824.

43.Halamandaris, K. F. and Power, K.G. 1997. Individual differences, dysfunctional attitudes, and social support: a study of the psychology adjustment to university life of home students. Personality and Individual Differences, 22(1): 93-104.

44.Hansen, M. T. 1999. The search-transfer problem: the role of weak ties in sharing knowledge across organization subunits. Administrative Science Quarterly, 44(1): 82-111.

45.Hochwarter, W. A., Kiewitz, C., Gundlach, M. J. and Stoner, J. 2004. The impact of vocational and social efficacy on job performance and career satisfaction. Leadership and Organizational Studies, 10(3): 27-40.

46.Hofstede, G. 1998. Attitudes, values and organizational culture: disentangling the concepts. Organization Studies, 19: 477-492.

47.Hogan, J. and Ones, D. S. 1997. Conscientiousness and integrity at work. Handbook of personality psychology, San Diego, CA, Academic Press: 849-870.

48.Hough, L. 1992. The big-5 personality variables-construct confusion: description versus prediction. Human Performance, 5: 139-155.

49.John, O. P. and Srivastava, S. 1999. The big five trait taxonomy: history measurement, and theoretical perspectives. Handbook of personality: theory and research, New York, Guilford: 102-138.

50.Jones, T. M. 1991. Ethical decision making by
individuals in organizations: an issue contingent model. Academy of Management Review, 16: 366-395.

51.Kale, P., Singh, H. and Perlmutter, H. 2000. Learning and protection of proprietary assets in strategic alliances: Building relational capital. Strategic Management Journal, 21: 217-237.

52.Kwong, J. Y. Y. and Cheung, F. M. 2003. Prediction of performance facets using specific personality traits in the Chinese context. Journal of Vocational Behavior, 63: 99-110.

53.Leana, C. R. and Van Buren, H. J. 1999. Organizational social capital and employment practices. Academy of Management Review, 24: 538-555.

54.Lee, Y. D., Lain, J. W. and Chen, C. Y. 1999. A study on the measurement of productivity for white-collar employees: a case of electronic industry in Taiwan. The Chinese
Military Academy Journal, pp.345-361.

55.Lin, N. 1999. Building a network theory of social capital. Connections, 22(1): 28-51.

56.Locke, E. A. and Henne, D. 1986. Work motivation theories. International Review of I/O Psychology, 1: 1-35.

57.Macnab, D. and Fitzsimmons, G. W. 1987. A multitrait-multimethod study of work-related needs, values and preferences. Journal of Vocational Behavior, 30: 1-15.

58.McCrae, R. R. 1990. Traits and trait names: how well is Openness represented in natural languages. European Journal of Personality, 4: 119-129.

59.McCrae, R. R. 1996. Social consequences of experiential openness. Psychological Bulletin, 120: 323-337.

60.Meglino, B. M. and Ravlin, E. C. 1998. Individual values in organizations: concepts, controversies, and research. Journal of Management, 24: 351-389.

61.Meyer, J. P., Allen, N. J. and Smith, C. A. 1993. Commitment to organizations and occupations: extension and test of a three-component conceptualization. Journal of Applied Psychology, 78: 538-551.

62.Meyer, J. P., Paunonen, S. V., Gellatly, I., Goffin, R. and Jackson, D. 1989. Organizational commitment and job performance: it's the nature of the commitment that counts. Journal of Applied Psychology, 74: 152-156.

63.Miller, C. H. 1974. Career development theory in perspective, Boston Honglton: Mifflin Co.

64.Moberg, P. J. 2001. Linking conflict strategy to the five-factor model: theoretical and empirical foundations. The International Journal of Conflict Management, 12(1): 47-
68.

65.Moran, P. and Ghoshal, S. 1996. Theories of economic organizations: the case for relism and balance. Academy of Management Review, 21: 58-72.

66.Mowen, J. C. and Spears, N. 1999. A hierarchical model approach to understanding compulsive buying among college students. Journal of Consumer Psychology, 8(4): 407-430.

67.Nahapiet, J. and Ghoshal, S. 1997. Social capital, intellectual capital and the creation of value in firms. Academy of Management Best Paper Proceedings, pp.35-39.

68.Nahapiet, J. and Ghoshal, S. 1998. Social capital,
intellectual capital, and the organizational advantage. Academy of Management Review, 23: 242-266.

69.Nord, W. R., Brief, A. P., Atich, J. M. and Doherty, E. M. 1988 . Work values and on job involvement. Psychological Bulletin, 84(2): 275.

70.Oh, H., Kilduff, M., and Brass, D. J. 1999. Communal
social capital, linking social capital, and economic outcomes, Paper presented at the Academy of Management Meetings, Chicago.

71.Pearce, J. L. and Randel, A. E. 2004. Expectations of organizational mobility, workplace social inclusion, and employee job performance. Journal of Organizational Behavior, 25: 81-98.

72.Pearce, J. L., Branyiczki, I. and Bigley, G. A. 2000. Insufficient bureaucracy: trust and commitment in particularistic organizations. Organization Science, 11: 148-162.

73.Pfeffer, J. 1998. The human equation, Cambridge, MA: Harvard Business School Press.

74.Podolny, J. M. and Baron, J. N. 1997. Relationships and resources: social networks and mobility in the workplace. American Sociological Review, 62: 673-693.

75.Portes, A. and Sensenbrenner, J. 1993. Embedeness and immigration: notes on the social of economic action. American Journal of Sociology, 98, pp.1320-1350.

76.Pryor, R. G. L. 1982. Values, preferences, needs, work ethics and orientation to work: toward a conceptual and empirical integration. Journal of Vocational Behavior, 20: 40-42.

77.Putnam, R. D. 1995. Bowling alone: America’s declining social capital. Journal of Democracy, 6: 65-78.

78.Roe, R. A. and Ester, R. 1999. Values at work: empirical findings and theoretical perspective. Applied Psychology: An International Review, 48: 1-21.

79.Rokeach, M. 1973. The nature of human values, New York: The Free Press.

80.Rowley, T., Behrens, D. and Krackhardt, D. 2000. Redundant governance structures: An analysis of structural and relational embeddedness in the steel and semiconductor industries. Strategic Management Journal, 21(3): 369-386.

81.Salgado, J. 1997. The five factor model of personality
and job performance in the European Community. Journal of Applied Psychology, 82: 30-43.

82.Saucier, G. 1994. Mini-markers: a brief version of Goldberg’s unipolar Big-Five markers. Journal of personality assessment, 63(3): 506-516.

83.Saville, P. and Holdsworth, R. 1992. Customer service questionnaire, Esher, UK: Saville and Holdsworth.

84.Schwartz, S. H. 1992. Universals in the content and structure of values: theoretical advances and empirical tests in 20 countries. Advances in Experimental Social Psychology, 25: 1-65.

85.Scott, E. S., Maria, L. K. and Robert, C. L. 2001. A social capital theory of career success. Academy of Management Journal, 44(2): 219-237.

86.Selmer, J. 1995. Expatriate executives’ perceptions of their HCN subordinates’ work values in Southeast Asia. Advances in International Comparative Management, 10: 43-61.

87.Sparrowe, R. T., Liden, R. C., Wayne, S. J. and Kraimer, M. L. 2001. Social networks and the performance of individuals and groups. Academy of Management Journal, 44(2): 316-325.

88.Staw, B. and Ross J. 1985. Stability in the midst of change: a dispositional approach to job attitudes. Journal of Applied Psychology, 70: 469-480.

89.Sverko, B. 1999. The work importance study: recent changes of values in Croatia. Applied Psychology: An International Review, 48: 89-102.

90.Treviño, L. K. 1986. Ethical decision making in organizations: person-situation interactionist model. Academy of Management Review, 11: 601-617.

91.Tsai, W. 2000. Social capital, strategic relatedness and the formation of intraorganizational linkages. Strategic Management Journal, 21: 925-939.

92.Tsai, W. 2002. Social structure of coopetition within a multiunit organization: coordination, competition, and intra-organization knowledge sharing. Organization Science,
13(2): 179-190.

93.Tubre, T. C. and Collins, J. M. 2000. Jackson and Schuler (1985) revisited: a meta-analysis of the relationships between role ambiguity, role conflict, and job performance. Journal of Management, 26(1): 155-169.

94.Vaus, D. and McAllister, I. 1991. Gender and work orientation. Work and Occupations, 18(1): 72-93.

95.Veenstra, G. 2000. Social capital, SES and health: an individual-level analysis. Social Science and Medicine, 50: 619-629.

96.Vigado, E. 2000. Organizational politics, job attitudes and work outcomes: exploration and implications for the public sector. Journal of Vocational Behavior, 57: 326-347.

97.Vinchur, A., Schippmann, J., Switzer, F. and Roth, P. 1998. A meta-analytical review of predictors of job performance for sales people. Journal of Applied Psychology, 82: 30-43.

98.Walker, G., Kogut, B. and Shan, W. 1997. Social capital, structural holes and the formation of an industry network. Organization Science, 8(2): 109-125.

99.Watson, D. and Clark, L. A. 1992. On traits and temperament: general and specific factors of emotional experience and their relation to the Five Factor Model. Journal of Personality, 60(2): 441-476.

100.Watson, D. and Clark, L. A. 1997. Extraversion and its positive emotional core. Handbook of personality psychology, San Diego, CA, Academic Press: 761-793.

101.Wiggins, J. S. 1996. The five-factor model of personality, New York: Guilford Press.

102.Woolcock, M. and Narayan, D. 2000. Social capital: implications for development theory, research, and policy. World Bank Research Observer, 15(2): 225-249.

103.Wright, T. A. and Staw, B. M. 1999. Affect and favorable work outcomes: two longitudinal tests of the happy-productive-productive worker thesis. Journal of Organizational Behavior, 20: 1-23.

104.Wright, T. A., Larwood, L. and Denney, P. J. 2002. The different faces of happiness-unhappiness in organizational research: emotional exhaustion, positive affectivity, negative affectivity and psychological well-being as correlates of job performance. Journal of Business and Management, 8: 109-126.

105.Yli-Renko, H., Autio, E. and Sapienza, H. 2001. Social capital, knowledge acquisition and knowledge exploitation in young technology-based firm. Strategic Management Journal, 22: 587-613.
論文全文使用權限
  • 同意授權校內瀏覽/列印電子全文服務,於2004-07-15起公開。
  • 同意授權校外瀏覽/列印電子全文服務,於2004-07-15起公開。


  • 如您有疑問,請聯絡圖書館
    聯絡電話:(06)2757575#65773
    聯絡E-mail:etds@email.ncku.edu.tw