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系統識別號 U0026-0707201510213800
論文名稱(中文) 應用模組化商業模型發展企業多管理層級決策支援系統
論文名稱(英文) Using Component Business Model to Develop Multi-level Decision Support System of the Firm
校院名稱 成功大學
系所名稱(中) 資訊管理研究所
系所名稱(英) Institute of Information Management
學年度 103
學期 2
出版年 104
研究生(中文) 盧心慧
研究生(英文) Hsin-Hui Lu
學號 R76021087
學位類別 碩士
語文別 英文
論文頁數 78頁
口試委員 指導教授-林清河
口試委員-李昇暾
口試委員-耿伯文
口試委員-葉榮懋
中文關鍵字 決策支援系統  模組化商業模型  案例式推理 
英文關鍵字 Decision Support System  Component Business Model  Case-Based Reasoning 
學科別分類
中文摘要 全球化的競爭以及外部環境的快速變遷讓企業經營的過程中充滿挑戰和不確定 性,許多企業透過決策支援系統以協助其管理者制定策略、提升企業對環境的反應能 力與競爭力。然而過去對於決策支援系統之研究均侷限於單一管理層級與單一情境, 忽略其他管理層級之使用需求或只偏重某一功能部門之需求。由於外部環境是變動的, 企業營運時會面臨各種不同的情境,進行策略規劃時應該將所有可能面臨之情境均納 入考量。此外,不同管理層級管理者所面對的決策範圍與類型均不相同,亦應將此納 入考量。因此,本研究將以此為方向,提出一整合多管理層級與多情境之決策支援系 統架構供企業後續建置其決策支援系統,本研究將結合模組化商業模型以及案例式推 理,首先使用模組化商業模型分析各功能部門與各管理層級之需求,並根據模組內容 發展案例格式,再透過案例式推理之流程找出適合之策略,供企業作為後續系統實際 建置之參考。
本研究透過前述提出之方法進行個案實作,在實作前先進行個案公司之訪談,並 針對實作時遇到之阻礙根據個案公司之意見進行部分調整,最後將實作之結果進行專 家訪談確定方法之可行性,並於最後彙整歸納專家之建議。最後獲得以下結論:(1) 透 過模組化商業模型能夠分析出企業內各部門之高階管理者、中階管理者與基層管理者 之所有重要業務,並協助其辨識出更完整之決策支援系統資訊需求;(2) 案例式推理 能夠適用於企業內部依賴經驗累積之業務;反之,(3) 技術實作導向之業務不適合成 為案例。
英文摘要 In recent years, business management has become more challenging than ever due to fierce global competition and environmental volatility. Since the widespread adoption of information communication technologies and enterprise software packages, enterprises have acquired many channel capabilities. Information technology has its surge of mainstream popularity, motivating researchers to apply it to assist enterprise operation. However, the majority of research in the decision support system only focus on single decision issues, and only support managers of the same level. Few empirical studies have been done on multi-level users and assist multi decision issues. There has, thus, been relatively few researches into these areas. Hence, this research propose an integrated framework for developing a decision support system for managers of all levels that assist decision-making in multiple issues. In addition, a case study and an interview with experts is implemented to evaluate the proposed method. Finally, conclusions are drawn as follows: (1) Component business model can analyze the framework of enterprises or organizations, define the important services in each department and level, and help them recognize their information needs; (2) Case-based reasoning is fit for experience-oriented operations in the enterprise; (3) Case-based reasoning are not suitable for technique-oriented operations.
論文目次 Chapter 1 Introduction 1
1.1 Research Background and Motivation 1
1.2 Research Purposes 2
1.3 Research Procedure 3
Chapter 2 Literature Review 5
2.1 Management Levels and Decision-Making 5
2.1.1 Management Levels 5
2.1.2 Decision-Making 7
2.1.3 Component Business Model (CBM) 8
2.2 Decision Support System (DSS) 11
2.2.1 Definition of Decision Support System 11
2.2.2 Researches Related to Decision Support System 12
2.2.3 Knowledge-Based Problem Solving Method 14
2.3 Decision Support System Development Methodology 17
Chapter 3 Research Methodology 19
3.1 Research framework 19
3.2 Construct the CBM for Firms 21
3.3 Define the Case Format 24
3.4 System Modeling 26
3.5 In-Depth Interview 31
3.5.1 Types of Interviews 32
3.5.2 Interviewee 32
3.5.3 Interview Guide 33
Chapter 4 Case Implementation 34
4.1 Case Implementation 34
4.1.1 Case interview—Machine industry 34
4.1.2 Case Implementation—Machine industry 36
4.1.3 System Prototype 38
4.2 Analysis of Interview Data 46
4.2.1 Integrity of Component Business Model Analysis 46
4.2.2 Users of Decision Support System 50
4.2.3 Adaptability of Case-Based Reasoning 51
4.2.4 Other Suggestions 53
Chapter 5 Conclusion and Future Research 55
5.1 Conclusion 55
5.2 Recommendations for Future Research Work 56
Reference 57
Appendix A 60
Appendix B 62
Appendix C 76
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