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系統識別號 U0026-0608201406055600
論文名稱(中文) 知識流障礙與知識分享之關聯
論文名稱(英文) The Relationships between Barriers to Knowledge Flow and Knowledge Sharing
校院名稱 成功大學
系所名稱(中) 工業與資訊管理學系
系所名稱(英) Department of Industrial and Information Management
學年度 102
學期 2
出版年 103
研究生(中文) 汪欣和
研究生(英文) Hsin-Ho Wang
學號 R36011050
學位類別 碩士
語文別 英文
論文頁數 67頁
口試委員 指導教授-林清河
口試委員-李昇暾
口試委員-耿伯文
口試委員-謝秉蓉
口試委員-吳如娟
中文關鍵字 知識分享  知識流障礙  推敲可能性模型  知識管理成熟度 
英文關鍵字 knowledge sharing  knowledge flow barriers  ELM  KMM. 
學科別分類
中文摘要 知識在近年來被認為是提升組織競爭優勢的重要資源,也是當今策略管理中最受關注的議題。企業致力於知識的創造和流通,以維持其在市場上的持久競爭優勢。然而知識的創造始於知識的分享,而知識流動的障礙會對知識分享的有效性造成影響衝擊。本研究試圖以ELM來解釋知識流障礙因子對知識分享意圖的影響過程,探討企業中個人的知識分享意圖,如何受到知識本質障礙、知識提供者障礙、知識接收者障礙的影響,以及這些影響過程是否受到情境障礙與機制障礙的調節。

本研究以台灣前1000大製造業與500大服務業為樣本,蒐集到203份有效問卷,研究結果顯示,知識本質障礙、知識提供者障礙、知識接收者障礙與知識分享意圖呈現顯著負相關。此外,當公司的知識管理成熟程度較低時,情境障礙與機制障礙兩者對於主模型的三構面有顯著的調節效果。但當公司的知識管理成熟程度較高時,情境障礙與機制障礙則對於主模型的三構面沒有顯著的調節效果。
英文摘要 Knowledge is widely seen as an important resource that can enable organizations to gain and maintain competitive advantages, and thus the creation and circulation of knowledge is one of the main focuses of strategic management. However, barriers to knowledge flows can obviously have negative impacts on knowledge sharing, and in this study we use the Elaboration-Likelihood Model (ELM) to examine the influences that these have on knowledge sharing intention. More specifically, this work investigates how knowledge sharing intention are affected by knowledge characteristics barriers, knowledge source barriers and knowledge receiver barriers among employees. It also examines how these processes are moderated by barriers related to contextual factors and mechanisms.
This study’s sample is drawn from the top 1,000 manufacturing and top 500 services companies in Taiwan. After sending questionnaires to relevant personal at these firms, the final sample consisted of 203 usable responses, and the results showed that knowledge characteristics barriers, knowledge source barriers and knowledge receiver barriers have a significant, negative effects on knowledge sharing intention, and barriers related to contextual factors and mechanisms have a significant, negative moderating effects on the associations between these three kinds of barriers and knowledge sharing intention.
論文目次 Abstract I
摘要 II
誌謝 III
Content IV
List of Tables VI
List of Figures VII
Chapter1 INTRODUCTION 1
1.1 Research background and motivation 1
1.2 Research purpose 3
1.3 Research process 4
Chapter2 LITERATURE REVIEW 6
2.1 Knowledge sharing 6
2.2 Barriers to knowledge flow 8
2.2.1 Knowledge flow 8
2.2.2 Barriers to knowledge flow 10
2.3 Knowledge management maturity 13
2.3.1 Knowledge management maturity models 13
2.3.2 Knowledge Navigator Model, KNM 16
2.4 Elaboration-likelihood model, ELM 17
Chapter3 RESEARCH METHODOLOGY 21
3.1 Research framework 21
3.2 Research hypotheses 21
3.2.1 Knowledge flow barriers and knowledge sharing intention 21
3.3 Questionnaire design 25
3.3.1 Knowledge sharing intention 25
3.3.2 Barriers to knowledge flow 26
3.3.3 Knowledge management maturity stage 29
3.4 Data collection 29
3.5 Data analysis procedure 30
Chapter4 DATA ANALYSIS AND FINDINGS 33
4.1 Descriptive statistical analysis 33
4.1.1 Questionnaire collection 33
4.1.2 Descriptive statistics of background information 33
4.1.4 Common method bias 38
4.2 Reliability analysis 38
4.3 Validity analysis 39
4.3.1 Convergent validity 39
4.3.2 Discriminant validity 41
4.4 Hypotheses testing 42
4.4.1 Main effects model 42
4.4.2 Moderating effects model 43
4.4.3 KMM analysis 45
Chapter5 DISCUSSION 50
5.1 Main effect model of the overall sample 50
5.2 Moderating effects model of the overall sample 51
5.3 Different KMM levels 52
Chapter6 CONCLUSIONS 55
6.1 Findings and conclusions 55
6.2 Managerial implications 56
6.3 Implications for future research 57
6.4 Research limitations 58
Reference 59
Appendix 64
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