| 參考文獻 |
Barnes, J. S. (2003). Known by the network: The emergence of location-based mobile commerce. In E.-P. Lim & K. Siau (Eds.), Advances in Mobile Commerce Technologies (pp. 171-189). Hershey, PA: Idea Group Publishing.
Behzadan, A. H., Aziz, Z., Anumba, C. J., & Kamat, V. R. (2008). Ubiquitous location tracking for context-specific information delivery on construction sites. Automation in Construction, 17(6), 737-748.
Bellavista, P., Kupper, A., & Helal, S. (2008). Location-based services: Back to the future. IEEE Pervasive Computing, 7(2), 85-89.
Berger, S., Lehmann, H., & Lehner, F. (2002). Location-based services in the tourist industry. Information Technology & Tourism, 5(4), 243-256.
Bernstein, F., Song, J. S., & Zheng, X. (2008). "Bricks-and-mortar" vs. "clicks-and-mortar": An equilibrium analysis. European Journal of Operational Research, 187(3), 671-690.
Bhattacherjee, A. (2001a). An empirical analysis of the antecedents of electronic commerce service continuance. Decision Support Systems, 32(2), 201-214.
Bhattacherjee, A. (2001b). Understanding information systems continuance: An expectation-confirmation model. MIS Quarterly, 25(3), 351-370.
Bhattacherjee, A. (2002). Individual trust in online firms: Scale development and initial test. Journal of Management Information Systems, 19(1), 211-241.
Bitner, M. J. (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing, 56(2), 57-71.
Bloemer, J. M. M., & Kasper, H. D. P. (1995). The complex relationship between consumer satisfaction and brand loyalty. Journal of Economic Psychology, 16(2), 311-329.
Brady, M. K., & Cronin Jr, J. J. (2001). Some new thoughts on conceptualizing perceived service quality: A hierarchical approach. Journal of Marketing, 65(3), 34-49.
Brown, S. W., & Swartz, T. A. (1989). A gap analysis of professional service quality. Journal of Marketing, 53(2), 92-98.
Cardozo, R. N. (1965). An experimental study of customer effort, expectation, and satisfaction. Journal of Marketing Research, 2(3), 244-249.
Carman, J. M. (1990). Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions. Journal of Retailing, 66(1), 33-55.
Carman, J. M., & Langeard, E. (1980). Growth strategies for service firms. Strategic Management Journal, 1(1), 7-22.
Caro, L. M., & Garcia, J. A. M. (2008). Developing a multidimensional and hierarchical service quality model for the travel agency industry. Tourism Management, 29(4), 706-720.
Chen, C. F., & Kao, Y. L. (2010). Relationships between process quality, outcome quality, satisfaction, and behavioural intentions for online travel agencies - evidence from Taiwan. Service Industries Journal, 30(12), 2081-2092.
Chen, C. M., Chen, S. H., & Lee, H. T. (2013). Interrelationships between physical environment quality, personal interaction quality, satisfaction and behavioural intentions in relation to customer loyalty: The case of Kinmen's bed and breakfast industry. Asia Pacific Journal of Tourism Research, 18(3), 262-287.
Chen, C. M., Lee, H. T., Chen, S. H., & Huang, T. H. (2011). Tourist behavioural intentions in relation to service quality and customer satisfaction in Kinmen National Park, Taiwan. International Journal of Tourism Research, 13(5), 416-432.
Chen, S.-C., Yen, D. C., & Hwang, M. I. (2012). Factors influencing the continuance intention to the usage of Web 2.0: An empirical study. Computers in Human Behavior, 28(3), 933-941.
Chen, X., Wang, X. J., & Jiang, X. K. (2016). The impact of power structure on the retail service supply chain with an O2O mixed channel. Journal of the Operational Research Society, 67(2), 294-301.
Chow, C. Y., Mokbel, M. F., & Liu, X. (2011). Spatial cloaking for anonymous location-based services in mobile peer-to-peer environments. Geoinformatica, 15(2), 351-380.
Churchill, G. A., & Surprenant, C. (1982). An investigation into the determinants of customer satisfaction. Journal of Marketing Research, 19(4), 491-504.
Clarke III, I. (2008). Emerging value propositions for m-commerce. Journal of Business Strategies, 25(2), 41-57.
Collier, J. E., & Bienstock, C. C. (2006). Measuring service quality in e-retailing. Journal of Service Research, 8(3), 260-275.
Cooper, D. R., & Schindler, P. S. (2003). Business Research Methods. New York: McGraw-Hill.
Cronin Jr, J. J., Brady, M. K., & Hult, G. T. M. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193-218.
Cronin Jr, J. J., & Taylor, S. A. (1992). Measuring service quality: A reexamination and extension. Journal of Marketing, 56(3), 55-68.
Dabholkar, P. A., Thorpe, D. I., & Rentz, J. O. (1996). A measure of service quality for retail stores: Scale development and validation. Journal of the Academy of Marketing Science, 24(1), 3-16.
Dagger, T. S., Sweeney, J. C., & Johnson, L. W. (2007). A hierarchical model of health service quality: Scale development and investigation of an integrated model. Journal of Service Research, 10(2), 123-142.
Dhar, S., & Varshney, U. (2011). Challenges and business models for mobile location-based services and advertising. Communications of the ACM, 54(5), 121-129.
Dick, A. S., & Basu, K. (1994). Customer loyalty: Toward an integrated conceptual framework. Journal of the Academy of Marketing Science, 22(2), 99-113.
Drawil, N. M., & Basir, O. (2010). Intervehicle-communication-assisted localization. IEEE Transactions on Intelligent Transportation Systems, 11(3), 678-691.
Du, Y., & Tang, Y. (2014). Study on the development of O2O e-commerce platform of China from the perspective of offline service quality. International Journal of Business and Social Science, 5(4), 308-312.
Eid, M. I. (2011). Determinants of e-commerce customer satisfaction, trust, and loyalty in Saudi Arabia. Journal of Electronic Commerce Research, 12(1), 78-93.
eMarketer. (2016a). Offline Retail Sales Still Strong in Asia-Pacific. Retrieved 2016,18,Dec, from https://www.emarketer.com/Article/Offline-Retail-Sales-Still-Strong-Asia-Pacific/1014314
eMarketer. (2016b). Shoppers in Germany Prefer to Buy In-Store Rather than Online. Retrieved 2016,18,Dec, from https://www.emarketer.com/Article/Shoppers-Germany-Prefer-Buy-In-Store-Rather-than-Online/1014900
eMarketer. (2016c). Two-Thirds of Web Users Prefer Stores for Buying Clothes, Home Goods. Retrieved 2016,18,Dec, from https://www.emarketer.com/Article/Two-Thirds-of-Web-Users-Prefer-Stores-Buying-Clothes-Home-Goods/1014128
Engel, J. F., Kollat, D. T., & Blackwell, R. D. (1973). Consumer Behavior. New York: Holt, Rinehart & Winston,.
Fassnacht, M., & Koese, I. (2006). Quality of electronic services - Conceptualizing and testing a hierarchical model. Journal of Service Research, 9(1), 19-37.
Fornell, C. (1992). A national customer satisfaction barometer: The Swedish experience. Journal of Marketing, 56(1), 6-21.
Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of Marketing Research, 18(3), 382-388.
Gavalas, D., & Kenteris, M. (2011). A web-based pervasive recommendation system for mobile tourist guides. Personal and Ubiquitous Computing, 15(7), 759-770.
Geer, D. (2001, Nov/Dec). The E911 dilemma. Wireless Business and Technology, 40-44.
Gronroos, C. (1984). A service quality model and its marketing implications. European Journal of Marketing, 18(4), 36-44.
Hair, J. F., Anderson, R. E., Babin, B. J., & Black, W. C. (2010). Multivariate Data Analysis. Upper Saddle River, NJ: Pearson.
Hair, J. F., Sarstedt, M., Ringle, C. M., & Mena, J. A. (2012). An assessment of the use of partial least squares structural equation modeling in marketing research. Journal of the Academy of Marketing Science, 40(3), 414-433.
He, Z., Cheng, T. C. E., Dong, J., & Wang, S. (2016). Evolutionary location and pricing strategies for service merchants in competitive O2O markets. European Journal of Operational Research, 254(2), 595-609.
Hirsch, F., Kemp, J., & Ilkka, J. (2006). Mobile Web Services: Architecture and Implementation. West Sussex, England: John Wiley & Sons.
Hulland, J. (1999). Use of partial least squares (PLS) in strategic management research: A review of four recent studies. Strategic Management Journal, 20(2), 195-204.
Ilarri, S., Mena, E., & Illarramendi, A. (2010). Location-dependent query processing: Where we are and where we are heading. ACM Computing Surveys, 42(3), 1-73.
Jacoby, J., & Chestnut, R. W. (1978). Brand Loyalty: Measurement and Management. New York: John Wiley & Sons.
Johnson, M. D., Anderson, E. W., & Fornell, C. (1995). Rational and adaptive performance expectations in a customer satisfaction framework. Journal of Consumer Research, 21(4), 695-707.
Johnson, M. D., & Fornell, C. (1991). A framework for comparing customer satisfaction across individuals and product categories. Journal of Economic Psychology, 12(2), 267-286.
Johnson, M. D., Gustafsson, A., Andreassen, T. W., Lervik, L., & Cha, J. (2001). The evolution and future of national customer satisfaction index models. Journal of Economic Psychology, 22(2), 217-245.
Junglas, I. A., & Watson, R. T. (2008). Location-based services. Communications of the ACM, 51(3), 65-69.
Kaasinen, E. (2003). User needs for location-aware mobile services. Personal and Ubiquitous Computing, 7(1), 70-79.
Kannan, V. R., & Tan, K. C. (2005). Just in time, total quality management, and supply chain management: Understanding their linkages and impact on business performance. Omega, 33(2), 153-162.
Kao, T. W., & Lin, W. T. (2016). The relationship between perceived e-service quality and brand equity: A simultaneous equations system approach. Computers in Human Behavior, 57, 208-218.
Kline, R. B. (2015). Principles and Practice of Structural Equation Modeling. New York: Guilford Publications.
Kuo, M. H., Chen, L. C., & Liang, C. W. (2009). Building and evaluating a location-based service recommendation system with a preference adjustment mechanism. Expert Systems with Applications, 36(2), 3543-3554.
Lam, S. Y., Shankar, V., Erramilli, M. K., & Murthy, B. (2004). Customer value, satisfaction, loyalty, and switching costs: An illustration from a business-to-business service context. Journal of the Academy of Marketing Science, 32(3), 293-311.
Lee, M.-C. (2010). Explaining and predicting users’ continuance intention toward e-learning: An extension of the expectation–confirmation model. Computers & Education, 54(2), 506-516.
Lee, W. H., Tseng, S. S., & Tsai, S. H. (2009). A knowledge based real-time travel time prediction system for urban network. Expert Systems with Applications, 36(3), 4239-4247.
Lehtinen, U., & Lehtinen, J. R. (1982). Service quality: A study of quality dimensions. Unpublished Working Paper, Helsinki: Service Management Institute, Finland OY.
Lewis, R. C., & Booms, B. H. (1983). The marketing aspects of service quality. In L. L. Berry, G. L. Shostak, & G. D. Upah (Eds.), Emerging Perspectives on Services Marketing (pp. 99-107). Chicago: American Marketing Association.
Liao, G.-Y., Huang, H.-C., & Teng, C.-I. (2016). When does frustration not reduce continuance intention of online gamers? The expectancy disconfirmation perspective. Journal of Electronic Commerce Research, 17(1), 65-79.
Lin, T. T. C., Paragas, F., Goh, D., & Bautista, J. R. (2016). Developing location-based mobile advertising in Singapore: A socio-technical perspective. Technological Forecasting and Social Change, 103, 334-349.
Lu, Y., Zhang, L., & Wang, B. (2009). A multidimensional and hierarchical model of mobile service quality. Electronic Commerce Research and Applications, 8(5), 228-240.
Maditinos, D. I., & Theodoridis, K. (2010). Satisfaction determinants in the Greek online shopping context. Information Technology & People, 23(4), 312-329.
Marco, A., Casas, R., Falco, J., Gracia, H., Artigas, J. I., & Roy, A. (2008). Location-based services for elderly and disabled people. Computer Communications, 31(6), 1055-1066.
Nunnally, J. C. (1967). Psychometric Theory (1st ed.). New York: McGraw-Hill.
Nunnally, J. C. (1978). Psychometric Theory (2d ed.). New York: McGraw-Hill.
Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), 460-469.
Olsen, S. O. (2002). Comparative evaluation and the relationship between quality, satisfaction, and repurchase loyalty. Journal of the Academy of Marketing Science, 30(3), 240-249.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(4), 41-50.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40.
Park, C.-H., & Kim, Y.-G. (2003). Identifying key factors affecting consumer purchase behavior in an online shopping context. International Journal of Retail & Distribution Management, 31(1), 16-29.
Phang, C. W., Tan, C. H., Sutanto, J., Magagna, F., & Lu, X. H. (2014). Leveraging O2O commerce for product promotion: An empirical investigation in mainland China. IEEE Transactions on Engineering Management, 61(4), 623-632.
Pollack, B. L. (2009). Linking the hierarchical service quality model to customer satisfaction and loyalty. Journal of Services Marketing, 23(1), 42-50.
Rampell, A. (2010). Why Online2Offline Commerce Is A Trillion Dollar Opportunity. Retrieved 2016,17,Jul, from https://techcrunch.com/2010/08/07/why-online2offline-commerce-is-a-trillion-dollar-opportunity/
Rao, B., & Minakakis, L. (2003). Evolution of mobile location-based services. Communications of the ACM, 46(12), 61-65.
Reichheld, F. F., & Sasser Jr, W. E. (1990). Zero defections: Quality comes to services. Harvard Business Review, 68(5), 105-111.
Rust, R. T., & Oliver, R. L. (1994). Service quality: Insights and managerial implications from the frontier. In R. T. Rust & R. L. Oliver (Eds.), Service Quality: New Directions in Theory and Practice (pp. 1-19): Thousand Oaks, CA: Sage Publication.
Ryu, K., & Han, H. (2010). Influence of the quality of food, service, and physical environment on customer satisfaction and behavioral intention in quick-casual restaurants: Moderating role of perceived price. Journal of Hospitality & Tourism Research, 34(3), 310-329.
Sasser, W. E., Olsen, R. P., & Wyckoff, D. D. (1978). Management of Service Operations: Text, Cases, and Readings. Boston: Allyn & Bacon.
Shiau, W.-L., & Luo, M. M. (2012). Factors affecting online group buying intention and satisfaction: A social exchange theory perspective. Computers in Human Behavior, 28(6), 2431-2444.
Shin, K. G., Ju, X. E., Chen, Z. G., & Hu, X. (2012). Privacy protection for users of location-based services. IEEE Wireless Communications, 19(1), 30-39.
Shostack, G. L. (1977). Breaking free from product marketing. Journal of Marketing, 41(2), 73-80.
Swan, J. E., & Combs, L. J. (1976). Product performance and consumer satisfaction: A new concept. Journal of Marketing, 40(2), 25-33.
Tanaka, J. S. (1987). How big is big enough - Sample size and goodness of fit in structural equation models with latent variables. Child Development, 58(1), 134-146.
Taylor, S. A., & Baker, T. L. (1994). An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions. Journal of Retailing, 70(2), 163-178.
Upah, G. D. (1980). Mass marketing in service retailing: A review and synthesis of major methods. Journal of Retailing, 56(3), 59-76.
Weiser, M. (1991). The computer for the 21st century. Scientific American, 265(3), 94-104.
Weng, X., & Zhang, L. (2015). Analysis of O2O model’s development problems and trend. iBusiness, 7, 51-57.
Wu, H. C., Li, T., & Li, M. Y. (2016). A study of behavioral intentions, patient satisfaction, perceived value, patient trust and experiential quality for medical tourists. Journal of Quality Assurance in Hospitality & Tourism, 17(2), 114-150.
Xiao, S. S., & Dong, M. (2015). Hidden semi-Markov model-based reputation management system for online to offline (O2O) e-commerce markets. Decision Support Systems, 77, 87-99.
Xu, D. J. (2006). The influence of personalization in affecting consumer attitudes toward mobile advertising in China. Journal of Computer Information Systems, 47(2), 9-19.
Yang, W. S., Cheng, H. C., & Dia, J. B. (2008). A location-aware recommender system for mobile shopping environments. Expert Systems with Applications, 34(1), 437-445.
Yun, H., Han, D., & Lee, C. C. (2013). Understanding the use of location-based service applications: Do privacy concerns matter? Journal of Electronic Commerce Research, 14(3), 215-230.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52(3), 2-22.
Zhao, L., Lu, Y., Zhang, L., & Chau, P. Y. (2012). Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model. Decision Support Systems, 52(3), 645-656.
Zou, X., & Huang, K. W. (2015). Leveraging location-based services for couponing and infomediation. Decision Support Systems, 78, 93-103.
|
