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系統識別號 U0026-0602201214362400
論文名稱(中文) 跨國團隊關鍵成功因素之研究
論文名稱(英文) A Study of Key Success Factors of Multinational Team
校院名稱 成功大學
系所名稱(中) 企業管理學系專班
系所名稱(英) Department of Business Administration (on the job class)
學年度 100
學期 1
出版年 101
研究生(中文) 李欣茹
研究生(英文) Linda Li
學號 r4797125
學位類別 碩士
語文別 中文
論文頁數 104頁
口試委員 共同指導教授-莊雙喜
指導教授-胡聯國
口試委員-方世杰
口試委員-蔡明田
中文關鍵字 跨國團隊  關鍵成功因素 
英文關鍵字 Key Success Factors  Multinational Team 
學科別分類
中文摘要 中文摘要
本研究旨在探討跨國團隊關鍵成功因素,所採取的研究方法主要為修正式德菲法,輔以專家訪談的研究方式,並以曾經參與或現在任職於跨國團隊的本國籍、外國籍專家為研究對象。所使用的研究工具是依據過去學者、專家發展的問卷加以編修。主要將跨國團隊關鍵成功因素分為五大部分共七個構面,依續為「人格特質」、「個人能力」、「團隊合作與協調」、「溝通媒介」、「領導風格」、「組織結構」、「國家文化價值觀」,茲將本研究結果歸納如下:
一、跨國團隊成員在人格特質上,應選擇具備「責任感」、「抗壓性」與「成熟度及情緒穩定性」特質。
二、跨國團隊成員在個人能力上,應著重具備「溝通、協調與表達能力」、與「業務上的專業知識」能力。
三、跨國團隊的合作與協調,若是做到「跨國團隊的合作應能照顧到對方的利益,以創造雙贏為目標」,將使跨國團隊運作更順利。
四、跨國團隊的溝通媒介,平時多以「電子郵件」為主,若能配合「面對面會議」,將有更好的溝通效果。
五、跨國團隊的領導風格若是「團隊主管對團隊發展是有目標及計畫的」、「團隊主管要能判斷明確、果決執行」、「團隊主管關心員工的工作士氣」、「團隊主管有因人制地的領導技巧」、「團隊主管採取充分信任成員的領導風格」,將可使跨國團隊運作順利。
六、跨國團隊的組織結構上「團隊需規劃共同的團隊策略、目標與願景」,將使跨國團隊運作更順利。
七、跨國團隊成員的國家文化價值觀若是能做到「對於語言及文化的誤解能經過溝通解決」、「對於團隊成員的文化差異能予以尊重」。將使跨國團隊的運作更順利。
本研究根據上述研究結果提出具體建議,提供給跨國團隊主管或有意成立跨國團隊的企業主及政府機構參考。
英文摘要 Abstracts
In order to explore the Key Success Factors (KSFs) of a multinational team, this present study bases its methodology mostly on the Modified Delphi Method, supplemented by interviews with experts of varied nationalities who used to work, or are working, for multinational teams. The KSFs of a multinational team are divided into five parts and seven aspects, namely “Personal characteristic”, “Personal competencies”, “Teamwork/coordination”, “Communication system”, “Leadership style”, “Organizational structure” and “National/cultural values”. Findings from this study are listed as follows:
1. The required personal characteristic of a multinational team member are “a sense of responsibility” 、“stress tolerance” and“Maturity and emotional stability”.
2. The required competencies of a multinational team member are “the capability to communicate, coordinate with others while expressing oneself”and “expertise related to work duties”.
3. A multinational team will improve its efficiency with teamwork or coordination effort if “the cross-border teamwork is mutual beneficial and aimed at a win-win situation”.
4. While the multinational teams almost always conduct communications via e-mail, adding some face-to-face meetings will make communication more effective.
5. A multinational team will enjoy successful teamwork and interactions if its leadership pattern meets two criteria: “the team leader makes sober judgments; execute plans with determination” and “the leader has goals and plans for team development”.
6. A multinational team will operate with less hindrance if its teamwork/coordination efforts meet criteria: “the team members have shared strategies, goals and vision”.
7. A multinational team will operate with less hindrance if its members’ national/cultural values “help solve linguistic and cultural misunderstandings by means of communication” and “show respect for the cultural gap among team members”.
Based on the afore-mentioned findings, this study offers viable suggestions to leaders of multinational teams, or business owners and government agencies interested in establishing a multinational team.
論文目次 目錄
謝誌………………………………………………………………………………….І
中文摘要…………………………………………………………………………...Ⅲ
Abstracts……………………………………………………………………………Ⅴ
目錄………………………………………………………………………………...Ⅶ
表次………………………………………………………………………………Ⅸ
圖次…………………………………………………………………………..……XI
第一章 緒論………………………………………………………………….……1
 第一節 研究背景與動機……………………………………………………….1
 第二節 研究目的與問題……………………………………………………….3
 第三節 研究範圍與限制……………………………………………………….4
第二章 文獻探討………………………………………………………………….7
 第一節 跨國團隊相關意涵……………………………………………….……7
 第二節 關鍵成功因素的定義…………………………………………...……19
 第三節 跨國團隊關鍵成功因素之相關研究分析…………………….….…26
第三章 研究設計與實施…………………………………………………..…….30
 第一節 研究架構…………………………………………………………..….30
 第二節 研究對象…………………………………………………………..….32
 第三節 研究工具……………………………………………………..……….32
 第四節 實施程序與步驟……………………………………………….….….37
 第五節 資料處理…………………………………………………………..….40
 第六節 研究概念之操作型定義與衡量………………………………...……43
第四章 研究結果分析與討論……………………………………………...……46
 第一節 跨國團隊專家基本資料……………………………….………….…46
 第二節 問卷調查之結果分析…………………………………….…….……53
 第三節 問卷開放性問題綜合整理……………………………….……….…63
第五章 結論與建議……………………………………………….…………….66
 第一節 結論……………………………………………………….………….66
 第二節 建議………………………………………………………….……….68
參考文獻…………………………………………………………….…………….72
壹、中文部分……………………………………………………….…………….72
貳、英文部分………………………………………………………….………….75
附錄一 跨國團隊關鍵成功因素中文問卷………………………..……………85
附錄二 跨國團隊關鍵成功因素英文問卷………………………….…………92
附錄三 第一次專家意見彙整表………………………………………………100
附錄四 第二次專家意見彙整表………………………………………………103



表次
表2-1 國內、外學者對跨國團隊所作的定義表 8
表2-2 國內、外學者對關鍵成功因素所作的定義 21
表2-3 跨國團隊成員人格特質與個人能力相關研究 26
表2-4 跨國團隊合作與協調及溝通媒介使用相關研究 27
表2-5 跨國團隊領導模式相關研究 27
表2-6 跨國團隊組織結構相關研究 28
表2-7 跨國團隊成員國家文化價值觀念相關研究 28
表3-1 修正式德菲法專家名單 34
表3-2 問卷結果重要程度判斷表 41
表3-3 國籍在高、低文脈上的區別 45
表4-1 跨國團隊專家國籍現況分析 46
表4-2 跨國團隊專家性別現況分析 47
表4-3 跨國團隊專家宗教信仰現況分析 47
表4-4 跨國團隊專家年齡現況分析 48
表4-5 跨國團隊專家學歷現況分析 48
表4-6 跨國團隊專家參與跨國團隊的經驗現況分析 49
表4-7 跨國團隊專家曾被派遺國家數分布現況分析 50
表4-8 跨國團隊專家曾被派遺的國家現況分析 50
表4-9 跨國團隊專家參與跨國團隊次數分布現況分析(含不同公司) 51
表4-10 三次修正式德菲法問卷在人格特質構面的統計結果 53
表4-11 三次修正式德菲法問卷在個人能力構面的統計結果 54
表4-12 三次修正式德菲法問卷在團隊合作與協調構面的統計結果 56
表4-13 三次修正式德菲法問卷在溝通媒介構面的統計結果 57
表4-14 三次修正式德菲法問卷在領導風格構面的統計結果 59
表4-15 三次修正式德菲法問卷在團隊組織結構構面的統計結果 60
表4-16 三次修正式德菲法問卷在跨國團隊跨文化構面的統計結果 62
表5-1 產業對文化敏感度之不同程度關聯性 70

圖次
圖2-1 Marquardt & Horvath(2001)跨國團隊模式 18
圖2-2 跨國團隊關鍵成功因素之五大部份研究 ...................................................29
圖3-1研究架構……………………………………………………………………31
圖3-2 研究流程………………………………………………………...…………39

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