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系統識別號 U0026-0502201523394000
論文名稱(中文) 以信任-關係承諾理論探討製造業員工知識分享意圖
論文名稱(英文) A Study on Employee Knowledge-Sharing Intention in Manufacturing Industry - Application of the Commitment- Trust Theory
校院名稱 成功大學
系所名稱(中) 經營管理碩士學位學程(AMBA)
系所名稱(英) Advanced Master of Business Administration (AMBA)
學年度 103
學期 1
出版年 104
研究生(中文) 蔡佳樺
研究生(英文) Chia-Hua Tsai
學號 rd6014050
學位類別 碩士
語文別 中文
論文頁數 121頁
口試委員 指導教授-莊雙喜
口試委員-康信鴻
口試委員-周信輝
中文關鍵字 企業文化  信任-關係承諾  知識分享意圖 
英文關鍵字 Corporate culture  Relationship commitment  Trust  Knowledge sharing 
學科別分類
中文摘要 台灣製造業對GDP的貢獻一路從1990年代的40%,下滑至2010的31%。當一個國家製造業不斷外移,會使得新興產業失去發芽的機會。再者,隨著環境日益競爭,也不斷地挑戰企業的核心價值。因此企業如何建立對企業的認同,提供信任感的環境,有效的知識分享將個人的知識轉化為組織的知識,永續傳承,是現今全球競爭環境下,管理者需要審慎思考的重要議題。
本研究是根據Morgan&Hunt(1994)所提出之理論,以信任-關係承諾為主要中介變數,來探討企業文化、知識分享意圖與信任、關係承諾之間的關係與影響,來驗證『信任-關係承諾』理論模型是否適用於製造業。本研究採用問卷調查的方法,以國內製造業員工為調查對象,以網路與紙本問卷為主,總共發放600份問卷,回收有效問卷共489份,問卷回收率為91.74%。本研究以SPSS統計軟體分析,透過敘述性統計、因素分析、信度分析以及迴歸分析來驗證本研究各構面之影響關係,歸納結論如下:
1、企業文化對關係承諾、信任或知識分享意圖皆有顯著的正向影響。
2、製造業員工間的關係承諾與信任有顯著的正向影響。
3、製造業員工的關係承諾、信任對知識分享意圖有顯著的正向影響。
4、企業文化會透過關係承諾、信任對知識分享意圖有顯著的中介效果。
由此可知,製造業員工藉對其企業文化的認同、彼此的關係承諾與信任的重要因素,可提升彼此之間知識分享的意圖,維持長期的關係,有助於增加產業的競爭能力。

關鍵字:企業文化、信任-關係承諾、知識分享意圖
英文摘要 To provide a secure environment for employees to be willing to share their personal knowledge is one of the basic conditions for the success of continuous enterprise development. Based on this concept, this study is about invesgating employees’ attitude toward corporate culture, relationship commitment, trust, knowledge-sharing intention and the interrelationship among the above four.
Six hundred pieces of questionnaires were issued to the employees of domestic manufacturing industry and 489 pieces valid samples collected for the following data analysis. Four primary finding are as follows. First, corporate culture significantly influences relationship commitment and trust. 2. Relationship commitment is positively affects by trust. 3. Trust and relationship significantly influence knowledge- sharing intention in manufacturing industry. 4. Corporate culture significantly influences knowledge-sharing intention through relationship commitment and trust.
According to the above conclusions, suggestions are provided for companies to promote activities of knowledge sharing : 1. Establish trust and commitment among employees. 2. Establish coherence among employees to strengthen corporate culture and knowledge sharing. 3. Encourage employees to convert tacit knowledge into explicit knowledge.

Keywords: Corporate culture, Relationship commitment, Trust, Knowledge sharing
論文目次 中文摘要 I
ABSTRACT II
致謝 VI
目錄 VII
表目錄 IX
圖目錄 XII
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究範疇與研究目的 4
第三節 研究方法與流程 5
第二章 文獻回顧與探討 6
第一節 信任-關係承諾 6
第二節 企業文化 15
第三節 知識分享意圖 23
第四節 各構面關係研究 32
第三章 研究方法 37
第一節 研究架構 37
第二節 研究假設 38
第三節 操作性定義與問卷設計 39
第四節 抽樣與樣本發放 44
第五節 資料分析工具 45
第四章 研究結果與分析 48
第一節 敘述性統計 48
第二節 因素分析 51
第三節 信度分析 58
第四節 獨立樣本T檢定 63
第五節 單因子變異數分析 67
第六節 各構面之迴歸分析 82
第七節 構面變項之中介效果分析 93
第五章 研究結論與後續建議 98
第一節 研究結論 98
第二節 管理意涵 103
第三節 研究限制 105
第四節 未來研究建議 106
參考文獻 107
附錄:研究問卷 119
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