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系統識別號 U0026-0408201701465100
論文名稱(中文) 應用物聯網科技的服務創新方法-以智慧樂活產品為例
論文名稱(英文) Proposing a method for service innovation with internet of things technology:An example of smart LOHAS products
校院名稱 成功大學
系所名稱(中) 資源工程學系
系所名稱(英) Department of Resources Engineering
學年度 105
學期 2
出版年 106
研究生(中文) 吳紋榛
研究生(英文) Wen-Zhen Wu
學號 n46041258
學位類別 碩士
語文別 中文
論文頁數 139頁
口試委員 指導教授-施勵行
口試委員-陳家豪
口試委員-陳梁軒
中文關鍵字 物聯網  智慧樂活  多裝置  服務創新  使用者與系統地圖 
英文關鍵字 Internet of things  smart LOHAS  multiple application  service innovation  Actors and System Map 
學科別分類
中文摘要 物聯網的發展改變了傳統的生產方式,除此之外更創造了產品及服務的改變。物聯網的產品透過感測器來聯接並且溝通各項資訊,也增加這些服務的附加價值,在台灣人口高齡化越趨顯著的同時,許多產業及公司透過開發或改進原有的應用產生新的產品服務,也替產品及服務達到更佳的狀態,而最終的目標就是要提供人們更方便且理想的生活。本研究以智慧樂活為例,隨著納入新科技之後的多裝置產品功能越來越多,如何透過物聯網的應用,提供更完善的創新服務,也探討應用物聯網此新科技能帶來的服務以及改變。首先,透過文獻回顧的方式,蒐集物聯網服務模式的創新設計以及智慧樂活的相關資料做整理,並透過加入準行動者的使用者與系統地圖來繪製智慧樂活所提供的產品、資訊及服務情形,以開發一套新的創意產生與評估的方式,再透過AHP專家問卷得到量化的評估結果。
本研究得到對於智慧樂活產品的服務創新的改善及建議,讓開發者可以透過結果評估什麼是較為重要的服務,也了解此服務的缺點。藉由幫助開發者思考如何透過物聯網技術增加服務的價值或是解決存在的問題,進而給予設計者在產生產品服務開發上的創新方法。
英文摘要 With the development of the IoT, it has changed the traditional way of production. In addition, it’s creating a change in product service system(PSS). The products with IoT technologies can connect and communicate information to others through sensors, and also generate added value. Due to the aging population in Taiwan is deteriorating, multiple industries would like to use the IoT to improve the original application, and the ultimate goal for developers is to lead all people into the ideal life.
This study takes an example of smart LOHAS product. The IoT technology had been applied on diversified multi-device products. Therefore, developers concentrated on the users’ needs. The first part of this study collects literatures about the innovative design of the IoT service and the relevant info of smart LOHAS products. Following the Actors and System Map methodology added in the concept of pseudo actor. Furthermore, the method generated a new valuable proposition for service innovation with IoT. At last, the study is included quantified result of assessment through the AHP expert questionnaire.

A solid recommendation of the service innovation for smart LOHAS products is established in this study, developers are able to follow the method to know what kinds of services are more important. This study will help them to think about how to increase the value of services through the IOT, and then give designers a new innovative method on development of services.
論文目次 摘要 ……………………………………………………………………………………..I
Extended Abstract………………………………………………………………………II
誌謝 …………………………………………………………………………………….V
圖目錄 ………………………………………………………………………………….VII
表目錄 ………………………………………………………………………………….VIII
第一章 緒論 ......................................................................................................................... 1
1.1 研究背景與動機 ............................................................................................................ 1
1.2 研究目的 ........................................................................................................................ 4
1.3 研究架構與流程 ............................................................................................................ 5
第二章 文獻回顧 ................................................................................................................. 7
2.1物聯網及服務模式創新 ................................................................................................. 7
2.1.1物聯網技術定義 .......................................................................................................... 7
2.1.2 物聯網及服務價值創新 ........................................................................................... 13
2.1.3 物聯網與服務品質 ................................................................................................... 16
2.2物聯網與智慧樂活 ....................................................................................................... 18
2.3產品服務系統及行動者與系統地圖 ........................................................................... 22
2.4層級分析法 ................................................................................................................... 25
2.4.1 層級分析法簡介 ....................................................................................................... 25
2.4.2 層級分析法的執行步驟 ........................................................................................... 28
第三章 應用物聯網技術的行動者與系統地圖提升服務價值 ....................................... 32
3.1步驟A:應用物聯網技術產生的行動者與系統地圖-以T公司為例 ..................... 33
3.2步驟B:找出策略方向及候選方案 ........................................................................... 42
3.3步驟C:挑選出重要候選方案 ................................................................................... 56
第四章 應用物聯網技術的服務價值創新評估模式 ....................................................... 67
4.1步驟D:建立使用者的評估架構 ............................................................................... 67
4.2步驟E-1:AHP專家問卷設計及內容 ....................................................................... 70
4.3步驟E-2:AHP專家問卷分析及結果 ....................................................................... 77
第五章 結論與建議 ........................................................................................................... 89
5.1 結論 .............................................................................................................................. 89
5.2 建議 .............................................................................................................................. 90
參考文獻 ............................................................................................................................. 92
附錄 ................................................................................................................................... 108
參考文獻 參考文獻
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