||Team Conflict and Creativity
||Department of Business Administration
Nowadays, technology changes rapidly and the environment of industry become more and more dynamic. Therefore, companies must think how to survive in this environment sustainably. Due to the Matthew effect, the rich will get richer and the poor get poorer. Many large companies with abundant resources have already started to develop into different fields and industries. Thus, on the one hand, if the existing companies cannot have unique competitive advantage by developing creativity, it will be tougher for them to overcome the threat from potential competitors and survive. On the other hand, if the companies which would to diversify their business cannot build the advantage that is different from the original one in the existing market, the performance of new market may not meet with what they expected. Consequently, it will be important for companies to know how to develop creativity successfully and team work is definitely one of the best way to do this.
Therefore, this study explore from team conflict to know the relationship between task conflict and relationship conflict. Then we use collectivism as moderator to see if this will affect the relationship between task conflict and relationship conflict. Furthermore, we also explore the mediating effect of information exchange and team potency to the relationship between relationship conflict and team creativity.
The research is performed through the questionnaires survey to Taiwanese companies. We have sent 460 questionnaires and a total of 303 valid questionnaires are returned. The final response rate is 65.9%. We use hierarchical regression analysis to verify all hypotheses. Our findings can be summarized as following: First, task conflict will cause relationship conflict. Second, collectivism will moderate the relationship of task conflict and relationship conflict. Third, relationship conflict will be negatively related to information exchange and team potency. Fourth, information exchange and team potency will be positively related to team creativity. Finally, information exchange and team potency will mediate the relationship between relationship conflict and team creativity.
摘 要 II
TEAM CONFLICT AND CREATIVITY III
誌 謝 VIII
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 3
第三節 章節架構 4
第二章 文獻探討 6
第一節 任務衝突 7
第二節 關係衝突 8
第三節 集體主義 10
第四節 團隊創意 12
第五節 資訊交換 13
第六節 團隊效力 17
第三章 研究方法 21
第一節 研究架構 21
第二節 研究假設 22
第三節 研究變數 23
第四節 問卷設計 26
第五節 抽樣方法 32
第六節 資料分析方法 33
第四章 實證分析結果 35
第一節 樣本基本資料分析 35
第二節 驗證性因素分析 39
第三節 信度分析 40
第四節 建構效度分析 44
第五節 相關係數分析 46
第六節 層級迴歸分析 48
第五章 結論與建議 55
第一節 研究假設結果彙整 55
第二節 研究結論 56
第三節 研究貢獻與限制 59
第四節 研究建議 61
附錄一: 問卷 73
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