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系統識別號 U0026-0109201518054800
論文名稱(中文) 探討研討會投稿系統之使用者滿意度與組織形象:以科技為基礎的服務接觸與資訊系統相關品質
論文名稱(英文) Exploring User Satisfaction and Organizational Image of the Online Submission System of an Academic Conference: Technology-based Service Encounter and System Quality Factors
校院名稱 成功大學
系所名稱(中) 工業與資訊管理學系碩士在職專班
系所名稱(英) Department of Industrial and Information Management (on the job class)
學年度 103
學期 2
出版年 104
研究生(中文) 張瑜津
研究生(英文) Yu-Chin Chang
學號 R37021197
學位類別 碩士
語文別 中文
論文頁數 152頁
口試委員 口試委員-王維聰
口試委員-王惠嘉
口試委員-劉任修
指導教授-王維聰
中文關鍵字 質性研究  紮根理論  滿意度  形象 
英文關鍵字 Qualitative Research Method  Grounded Theory  Satisfaction  Image 
學科別分類
中文摘要 隨著學術研究的發展與盛行,國內外有越來越多的學術機構藉由舉辦國際研討會來進行學術交流,所以充分利用網際網路的便捷與優勢,是讓研討會資訊國際化最快速的途徑,因此如何透過使用研討會網頁及投稿系統的使用來提高研討會的形象與品質將是研討會主辦單位的重要議題。
本研究將從使用者的經驗及感受蒐集資料,透過資料分析比較,去建立理論基礎,故透過紮根理論分析對於研討會系統的影響進行探討,並從命題分析得知各個核心概念之間的影響,以分析資訊系統相關品質對使用者使用投稿系統的影響層面,並透過資訊科技增加使用者對研討會的形象。
希望透過參加國際研討會的學者及研究人員的角度去了解現今在台灣舉辦學術國際研討會的環境下,與會者對於研討會之資訊品質、系統品質、服務品質之概念,透過資訊科技的服務,欲了解以與會者的角度來評估研討會所採用的資訊科技平台,是否會影響與會者對研討會形象及滿意度,進而協助主辦單位籌辦決策者是否投入更多想法或創意吸引更多學者及研究者到台灣參加學術國際研討會的意願之策略。
本研究將從資訊系統相關品質及使用者滿意度等概念來探討使用者使用研討會投稿系統後的研討會形象的影響,從資訊系統相關品質與以科技為基礎的服務接觸兩個核心概念去探討使用者滿意度,透過該分析可以確立影響研討會形象之關鍵因素,藉由了解這些關鍵因素的核心概念關係,可以幫助主辦單位建置人性化並方便運作的投稿系統及網站,以達到研討會整體形象及品質提升之目的。
英文摘要 In this study, we establish a theoretical foundation through the analysis of data obtained from the experiences and feelings of users. Therefore, we explore a conference submission system by means of grounded theory and determine the relationships of each the core concepts using a propositions analysis. In addition,we analyze system quality factors for information technology on the Conference Submission System.
Consequently, the conference image is strengthened through information technology services.
We explore user satisfaction based on the “system quality factors” and “technology-based services,” in order to clarify the influence of key factors related to the conference image. Finally, suggestions were made to help organizers construct a user-friendly and easy-to-follow conference submission system and website intended to enhance the overall image and quality of the conference under consideration in this study.
論文目次 摘要 I
誌謝 VI
目錄 VII
表目錄 X
圖目錄 XI
第一章 緒論 1
第一節 研究動機 1
第二節 研究目的 2
第三節 研究範圍與重要性 3
第四節 研究流程 3
第二章 文獻探討 6
第一節 投稿系統 6
第二節 資訊系統成功模型 7
第三節 以科技為基礎的服務接觸 10
2.3.1 服務接觸 10
2.3.2 自主性服務科技 11
2.3.3 以科技為基礎的服務接觸 12
第四節 滿意度 13
2.4.1 顧客滿意度 13
2.4.2 資訊系統滿意度 14
第五節 形象 15
2.5.1 形象 15
2.5.2 企業形象 15
第六節 小結 16
第三章 研究方法 18
第一節 資料分析方法 18
3.1.1紮根理論 18
3.1.2紮根理論執行程序 19
3.1.3開放編碼/主軸編碼/選擇編碼 20
3.1.4命題 22
第二節 資料蒐集方法 22
3.2.1資料蒐集原則 22
3.2.2半結構式訪談 23
3.2.3訪談實施方式 24
第三節 研究對象 24
第四章 本文分析 25
第一節 編碼程序 25
第二節 資料分析 25
4.2.1 開放編碼 25
4.2.2 主軸編碼 36
4.2.3 選擇編碼 38
第三節 命題分析 39
4.3.1 資訊系統相關品質 39
4.3.2 以科技為基礎的服務接觸 43
4.3.3 使用者滿意度及研討會形象 44
4.3.4 知名度、重要性 46
第五章 結論與建議 48
第一節 研究結論 48
第二節 研究貢獻 49
第三節 研究限制 50
第四節 未來研究方向與建議 51
參考文獻 52
附錄一、訪談的問題 60
附錄二、訪談逐字稿 61
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陳向明(2001)。社會科學質的研究。台北市:五南。

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