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系統識別號 U0026-0108201811444400
論文名稱(中文) 從共創價值觀點檢視文化組織與外籍移工的動態
論文名稱(英文) Examining the Dynamics Between Cultural Organizations and Migrant Workers: Perspective of Value Co-creation
校院名稱 成功大學
系所名稱(中) 創意產業設計研究所
系所名稱(英) Institute of Creative Industries Design
學年度 106
學期 2
出版年 107
研究生(中文) 李婉瑄
研究生(英文) Wan-Hsuan Lee
學號 PA6054028
學位類別 碩士
語文別 英文
論文頁數 153頁
口試委員 指導教授-仲曉玲
口試委員-高如妃
口試委員-張春炎
口試委員-李岳軒
中文關鍵字 文化組織  文化多樣性  外籍移工  台灣外籍移工  東南亞文化  價值共創 
英文關鍵字 Cultural Organization  Cultural diversity  Migrant workers  Migrant workers in Taiwan  Southeast Asian Culture  Value co-creation 
學科別分類
中文摘要 隨著產業需求和高齡化影響,來自東南亞的外籍移工的人數逐年增長,台灣大眾對於外籍移工的偏見與誤解成為不可忽視之課題,衍伸的人權問題亦成為重要的研究議題。其實外籍移工不但撐起台灣的基層勞動力和長照人力缺口,更帶入豐富的母國文化,增添了台灣的文化多樣性。近年來有許多致力於推廣移工文化的文化組織相繼成立,這些文化組織希望能透過文化推廣搭起台灣民眾與外籍移工之間的橋樑。多數外籍移工相關的研究關注於社會議題與倡議組織,卻鮮少從共創的觀點切入。此研究從共創的觀點探討文化組織如何推廣外籍移工所帶來的文化多樣性。

本研究採用質性研究方法,了解文化組織與外籍移工的動態和其所發展的價值共創模型。為了更清楚地了解研究問題,採用案例分析法,選擇「1095 文史工作室」和「燦爛時光東南亞主題書店」作為個案研究。透過專家訪談、參與式觀察和深度訪談來獲取資料。本研究依序訪談三位不同領域的專家學者以深入了解外籍移工與文化組織。分別參與兩個文化組織所舉辦的文化活動,訪問文化組織經營團隊的核心成員以了解組織歷程與外籍移工互動之過程。訪問參與文化組織的外籍移工以了解外籍移工與經營團隊之共創關係。

研究主要發現有文化組織與其他組織之社會關係,且文化組織分別在外籍移工社群、在社會和在文化等三種不同層次中扮演的角色。研究亦從深度訪談當中整理出文化組織和外籍移工從原有價值和共創價值之轉變,在此動態中,研究發現移工所扮演的角色歷程可以分為參與者、合作者和規劃者三個階段。最後透過價值共創架構與文化多樣性的相關文獻分析,本研究亦提出提升文化多樣性之共創架構,提供後續與不同文化背景互動的相關文化組織參考。
英文摘要 With the labor demanding and aging society, the population of migrant workers from Southeast Asia is gradually increasing. The misunderstanding and discrimination about migrant workers have obviously became important issues that we all need to face nowadays. However, migrant workers not only support the basic-skilled workforce and workforce shortage of long-term care, but also bring colorful culture from home countries, which contribute to the cultural diversity in Taiwan. Recently, there are many cultural organizations committed to promoting the culture of migrant workers. Much research was based on views of social issues or civic groups, rarely from the perspective of value co-creation.
The research conducted the qualitative research methods to understand the dynamics between cultural organizations and migrant workers and their co-creation approach. In order to had a better understanding, this research selects 1095 culture studio and Brilliant Time Bookstore as the cases. The primary data was collected from the expert interviews, participant observations and furthermore in-depth interviews. Three experts, two members in the management team and two migrant workers participated in each case were chosen as interviewees.
The research findings are as following, to begin with, the research indicates the roles of cultural organizations in the migrant workers community, public and the culture, and then also points out the pattern of their social relationship. Then, the research shows the values co-created by cultural organizations and migrant workers. Furthermore, in this dynamics, the research presents the transformations of participants-partners-planners of migrant workers. Finally, this research conducts the framework of co-creation which enhances and nurtures cultural diversity.
論文目次 摘要 I
Abstract II
Table of Contents I
CHAPTER 1 – INTRODUCTION 1
1.1 Research Background 1
1.2 Research Motivation 2
1.3 Research Objectives and Questions 6
1.4 The Key Terminology and Concepts 8
CHAPTER 2 – LITERATURE REVIEW 10
2.1 Cultural Diversity: Significance and Benefits 10
2.1.1 From Cultural Economics to Cultural Diversity 10
2.1.2 The Significance of Cultural Diversity: From the World to Taiwan 11
2.1.3 Cultural Diversity Advantage: The Benefits of Intercultural Interaction. 14
2.1.4 Values of Cultural Goods and Services 15
2.2 Value Co-creation: Development, Process and Benefits 17
2.2.1 Develop of Value Co-creation: Customer as a Co-creator 17
2.2.2 Value Co-creation Process: Value Co-production and Value-in-use 18
2.2.3 The Benefits of Co-creation: Create Social Values 21
2.3 Cultural Organizations in Migrant Worker Community 22
2.3.1 Examine Migrant Community: Identity, Sense of Community and Well-Being 22
2.3.2 The Roles of Cultural Organizations in Migrant Community 23
2.3.3 Characteristics of Migrant Worker Community 26
2.4 Migrant Workers and the Current Situation in Taiwan 27
2.4.1 Overview of Migrant Workers in Taiwan 27
2.4.2 Issues and Social Barriers in Taiwan 32
2.4.3 The Emergence of Migrant Related Associations and Organizations 35
CHAPTER 3 – RESEARCH DESIGN AND METHODS 39
3.1 Research Design 39
3.1.1 Research Concept 39
3.1.2 Research Process 40
3.2 Research Methods 42
3.2.1 Case Study 42
3.2.2 Experts interviews 43
3.2.3 Participant Observation 43
3.2.4 Semi Structured In-depth Interviews 44
3.3 Data Collection and Analysis 45
3.3.1 Case Selection 45
3.3.2 Expert Respondent Selection 51
3.3.3 Data Collection 52
3.3.4 Data Analysis 53
CHAPTER 4 – DATA ANALYSIS 55
4.1 Research Concepts from Experts Viewpoints 55
4.1.1 Cultural Diversity Advantages: Taiwan Has Room for Improvement 58
4.1.2 The Roles of Cultural Organizations is the “Bridges” 59
4.1.3 Should Not Overlook: The Stakeholders in the Migrant Workers Community 62
4.1.4 Migrant Workers’ Priority in Co-creation Process 67
4.1.5 The Priority Suggestion: Treating Migrant Workers Equally 68
4.2 Case I – 1095 Cultural Studio: Bridge Between Southeast Asia and Taiwan 69
4.2.1 Cultural Organization Frames: Same Value, Multiple Attempts 69
4.2.2 Cultural Services and Unexpected Co-creation: Connect the culture of Southeast Asia and Taiwan 74
4.2.3 Social Relationship within Cultural Practices: Collaborates with Partners in Taichung 80
4.2.4 The Attitude to Migrant Workers: Be the Supporter, not Helper 86
4.3 Case II – The Brilliant Time Bookstore: The Southeast Asia Culture Base 87
4.3.1 Cultural Organization Frames: Temporary Bookstore, Eternal Values Stay. 87
4.3.2 Cultural Services: Provide a stage for Southeast Asia Culture 91
4.3.3 Social Relationships within Cultural Practices: Plays the Role of Agent 100
4.3.4 The Attitude to Migrant Workers: Partnerships and Friendships 104
4.4 Co-creating Value with Migrant Workers 105
4.4.1 Co-created Value: Economic, Social and Cultural 106
4.4.2 Co-production Stage 119
4.4.3 Value-in-use stage 124
CHAPTER 5 – DISCUSSION AND CONCLUSION 131
5.1 Discussion and Implication 131
5.1.1 The Roles and the Social Relationship of Cultural Organizations 131
5.1.2 The Transformation of the Roles During the Value Co-Creation Process 136
5.1.3 Cultural Values VS. Cultural Diversity 138
5.2 Research Conclusion 141
5.3 Research Limitations and Future Suggestions 142
Appendix 150

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